Lilt

Program Manager

• Provides successful Program Management for a portfolio of complex Enterprise accounts, reporting to Senior Director, Production
• Implements and maintains service delivery strategies to meet SLAs and desired business outcomes
• Drives cross-functional and multi-stakeholder initiatives both internally and externally
• Produces competitive and well reasoned quotations, with necessary caveats and assumptions
• Drives implementation, testing and iteration of complex technical production workflows with Solutions and Product
• Monitors and controls production team performance against KPIs and directs tasks to meet KPIs and customer SLAs
• Regularly reports internally and externally on production metrics, performance against objectives, explaining trends and addressing shortfalls with action plans
• Communicates with client contacts, local colleagues, freelancers and internal project team members
• Manages production escalations, drives RCA and CAPA to completion
• Conducts post-mortems on key account initiatives and plans follow-up actions
• Implements process and workflows, escalating customization requirements
• Maintains up to date plans and documentation for accounts
• Monitors and enforces adherence to correct production procedures
• Leads the account portfolio team and identifies opportunities for training and development
• Collaborates with Revenue and Customer Success to ensure coverage and implementation of customer requirements

Localization Program Manager

Full-stack Engineer

• LILT: AI-driven enterprise translation platform using machine translation and human-in-the-loop systems to make information accessible across languages
• Engineering focus: backend AI systems, workflow and interface design, large-scale cloud engineering for distributed workforce
• Where you’ll work: hybrid role based in Indianapolis, IN or Berlin, Germany; Boston, New York, Washington DC areas start remote then transition to hybrid
• Role: Staff Full Stack Engineer for Connect API and connectors platform; define, drive, and execute high-visibility projects enabling multilingual, localized customer experiences
• Expectations: curious, detail-oriented, entrepreneurial, think big and dive deep, iterate on processes as company grows

Staff Full Stack Engineer

Project Manager

• The Project Manager, Production ensures successful production execution across a portfolio of Life Science accounts
• The Project Manager will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators
• Manage the end to end project management workflow across Life Science accounts; ensure on-time, on-budget delivery and quality standards
• Manage quality at project level - including Review, Verification, QA, LQE
• Responds quickly and efficiently to internal and external stakeholders
• Escalates issues with proposed solutions and maintains SLAs

Localization Project Manager, Life Sciences

Security Engineer

• Build and lead LILT's information security function from the ground up, setting the security vision and overseeing compliance with global standards
• Partner with Engineering, Legal, Go-to-Market, People, Finance, and Operations to align security with business needs
• Drive security certifications and regulatory compliance (HITRUST, ISO 27001, CMMC, NIST 800-171, FedRAMP Moderate, etc.)
• Manage security operations and incident response in a fast-growing, budget-constrained environment
• Represent LILT externally with customers, regulators, and auditors
• Based in Washington, DC with a hybrid schedule (Mon–Wed in-office)

Chief Information Security Officer

Technical Account Manager

• Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.
• Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes.
• On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers.
• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform.
• Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.
• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows.
• Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.
• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives.
• Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally.