Snorkel AI

Senior Operations Manager – Supply Partnerships

Snorkel AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $130,000 - $200,000 per year

Job Level

Senior

About the role

  • Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
  • Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
  • Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
  • Establish and maintain clear commercial terms, contracts, and expectations in partnership with Finance and Legal.
  • Design and oversee a scalable, systematized onboarding experience for partners and contributors.
  • Partner with Product, Engineering, Delivery, and EC Experience to improve tasking workflows and contributor experience.
  • Track and report on key supply metrics (capacity, quality, cost, utilization) and drive continuous improvement.

Requirements

  • 5+ years of experience in partnerships, operations, supply chain, vendor management, or a related role.
  • Proven experience managing BPOs or external partners at scale.
  • Strong operational and execution mindset, with the ability to set strategy and deliver results.
  • Experience holding partners to high quality and performance standards.
  • Excellent communication, relationship management, and stakeholder alignment skills.
  • Comfort operating in fast-paced, ambiguous environments.
Benefits
  • Competitive salary
  • Opportunities for professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner managementperformance trackingquality standardsonboarding experiencesupply metricscapacity managementcost managementutilization trackingstrategy executionvendor management
Soft Skills
communicationrelationship managementstakeholder alignmentoperational mindsetexecution mindsetcontinuous improvementadaptabilityproblem-solvingcollaborationleadership