Optimize resource allocation: Analyze project utilization data to identify bottlenecks in our supply funnel and recommend improvements that increase throughput without sacrificing quality
Drive quality initiatives: Support the management of Expert Contributor quality programs by tracking performance metrics, running calibration webinars, and ensuring SLA adherence across projects
Build cross-skilling programs: Help design and implement skill assessment frameworks and cross-training initiatives that expand our talent pool's capabilities and flexibility
Analyze and improve throughput: Dive into operational data to debug utilization issues, identify trends, and propose solutions that help us deliver faster and more efficiently
Support programs: Contribute to the design and rollout of various programs that align individual contributor success with project goals
Enable data-driven decisions: Create dashboards, reports, and analyses that give leadership real-time visibility into key metrics like utilization rates, quality scores, and SLA performance

Requirements

1-3 years of experience
Bachelor's degree or equivalent practical experience
Excited to build and to scale initiatives 0 to 1
Excellent organizational skills with the ability to manage multiple high-priority projects concurrently
Strong communication skills and ability to collaborate effectively across teams
Technical proficiency with SQL and/or Python for complex data analysis and insight generation
Strong Excel/Google Sheets skills for financial and operational modeling

Benefits

medical
dental
vision
401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythondata analysisfinancial modelingoperational modelingperformance metricscalibrationthroughput analysisutilization analysisskill assessment frameworks

Soft Skills

organizational skillscommunication skillscollaborationproject managementproblem-solvinganalytical thinkinginitiativeflexibilityattention to detailtime management