Snapping Shoals Electric Membership Corporation

Bilingual

• Process service orders, forms, applications and requests
• Create and maintain member account information as appropriate
• Acknowledge and resolve member-related concerns
• Maintain confidentiality of member information and documentation
• Receive incoming calls and assign them to the appropriate departments
• Promptly respond to member inquiries with solutions
• Communicate efficiently with members through multiple channels
• Establish a professional member relationship and ensure a positive member experience

Bilingual Member Care Representative I