Snapdocs

Growth Marketing

• Own Snapdocs.com end-to-end, including strategy, performance, UX, CRO, SEO, and ongoing optimization
• Lead the planning and execution of a new website initiative (architecture, messaging, SEO migration, CMS, analytics, and post-launch optimization)
• Partner closely with Product Marketing, Brand, Design, Engineering, and external agencies to ensure the website supports multiple personas, verticals, and revenue motions
• Establish a scalable website roadmap that supports expansion into new markets, use cases, and product lines
• Serve as the SEO subject-matter expert, owning technical SEO, on-page optimization, content strategy, internal linking, and site health
• Build and execute a long-term organic growth strategy explicitly tied to pipeline, bookings, and revenue goals
• Partner with content and product marketing to develop SEO-driven narratives for new verticals and buyer segments
• Monitor algorithm changes, conduct audits, and continuously optimize to grow high-intent organic traffic
• Drive inbound demand from a broad set of verticals and buyer types, with a focus on conversion and revenue quality
• Design and execute growth strategies that help Snapdocs enter and scale new verticals and revenue streams
• Identify opportunities across personas, industries, and products — and translate them into demand programs, website experiences, and campaigns
• Support go-to-market efforts for new offerings with targeted acquisition, positioning, and experimentation
• Own experimentation frameworks to validate new verticals, audiences, and motions quickly and efficiently
• Own lead lifecycle strategy including lead nurturing, scoring, routing, and lifecycle automation in HubSpot
• Ensure inbound demand is effectively qualified, routed, and converted in partnership with Sales and CS
• Leverage AI-powered tools to improve efficiency, personalization, and conversion across growth programs
• Build and scale integrated campaigns aligned to business goals and pipeline growth.
• Define campaign objectives, KPIs, and success metrics, and execute the right mix of tactics across audiences and lifecycle stages.
• Own the content calendar and create high-impact messaging, leveraging AI to increase speed and scale while maintaining Snapdocs’ brand voice.
• Ensure campaigns are integrated with website experiences and conversion paths to drive measurable performance.
• Build automated dashboards and reporting to track website performance, SEO impact, funnel conversion, pipeline, and ROI
• Use insights to inform prioritization, experimentation, and continuous improvement
• Regularly communicate results, learnings, and recommendations to cross-functional stakeholders

Senior Growth Marketing Manager

Notary

• Monitor and manage incoming signing orders.
• Review order details and special instructions for accuracy and completeness.
• Keep orders up to date as changes occur.
• Use sound judgment to anticipate and prevent potential issues or delays.
• Ensure orders move smoothly through each stage of the signing lifecycle.
• Oversee automated assignment of qualified notaries.
• Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate.
• Collaborate with customers to secure flexibility when needed.
• Meet performance targets related to assignment speed and fulfillment.
• Respond promptly to inbound communications from customers and notaries.
• Provide clear, professional updates to ensure alignment across all parties.
• Escalate urgent matters appropriately and coordinate resolution efforts.
• Partner with internal Support and cross-functional teams on order-related inquiries.
• Complete follow-up actions when automated reminders are not fulfilled.
• Make outbound calls to quickly resolve time-sensitive issues.
• Identify risks early and intervene proactively to avoid delays.
• Troubleshoot common transaction issues and escalate when necessary.
• Route signing errors and corrections to the appropriate internal teams.
• Deliver a positive experience—even in high-pressure situations.

Operations Specialist – Notary Connect

Marketing

• Own the ABM strategy and annual planning for a defined book of 20–30 priority accounts, aligned to revenue goals and sales priorities.
• Partner closely with Sales leadership and account owners to define account plans, buying group personas, engagement goals, and success metrics.
• Develop and execute highly personalized, multi-touch ABM programs (1:1, 1:few) across digital, content, events, and sales-enabled channels.
• Translate account insights, intent signals, and firmographic data into tailored messaging and experiences that accelerate pipeline creation and deal progression.
• Serve as the primary marketing partner to Sales for priority accounts, maintaining tight alignment on account strategy, campaign timing, and follow-up.
• Equip Sales with account-specific insights, messaging, content, and playbooks to support outreach and buying group engagement.
• Support opportunity acceleration efforts through targeted campaigns, air cover, and late-stage deal support.
• Plan, launch, and optimize coordinated 1:1 ABM campaigns across events, email, paid media, website personalization, and direct mail.
• Design and execute account-centric event strategies, such as executive events, curated roundtables, and select opportunity-focused activations, in partnership with Field Marketing.
• Develop account-relevant assets, value narratives, and use-case-driven messaging in partnership with Product Marketing & Content teams
• Define ABM success metrics across engagement, pipeline, deal velocity, and revenue impact.
• Build and maintain dashboards to track account engagement, buying group coverage, and campaign performance.
• Continuously analyze results to optimize targeting, messaging, channels, and investment across accounts.
• Ensure accurate account targeting, data hygiene, and campaign tracking in HubSpot and Salesforce.
• Leverage intent data, enrichment tools, and automation to scale personalization without sacrificing quality.
• Identify and implement process improvements that increase ABM efficiency, scalability, and ROI.
• Strategically leverage AI to accelerate research, content personalization, campaign execution, and performance insights.
• Test and adopt emerging tools and workflows that enhance ABM effectiveness and reduce manual effort.

Account Based Marketing Manager

Customer Support

• Acting as the first point of contact for inbound phone support and documenting clear, thorough call notes
• Managing multiple email queues and responding to tickets within defined SLAs
• Providing live chat support for Snapdocs products, including Remote Online Notarization (RON)
• Submitting and supporting manual orders so downstream operational teams can execute smoothly
• Troubleshooting customer issues, escalating when appropriate, and following up on open and on-hold tickets
• Supporting a wide range of users, including lenders, settlement agents, escrow officers, notaries, and consumers
• Identifying common issues and surfacing trends to help improve training, documentation, and product workflows
• Contributing to support resources and ad-hoc projects once fully ramped

Customer Support Specialist

Executive Assistant

• Own and actively manage complex, high-volume executive calendars with overlapping priorities
• Make daily judgment-based tradeoffs: what moves, what doesn’t, and what should never have been scheduled
• Anticipate crunch points (travel, board meetings, conferences, deal cycles, regulatory moments) and proactively rebalance time
• Prepare executives for meetings with clear context, materials, stakeholders, and desired outcomes
• Act as a gatekeeper — confidently say “no” on behalf of leaders when needed, and know when to escalate vs. decide independently
• Coordinate frequent domestic travel end-to-end, including contingencies and real-time adjustments
• Build realistic schedules that strategically sequence meetings and events, account for preparation, fatigue, and recovery, and ensure the right stakeholders are engaged at the right time — not just availability
• Shield leaders from disruption when plans change by owning the details
• Own end-to-end planning and execution for team offsites and partner in select company-wide events, including budgets, timelines, vendors and onsite logistics
• Partner cross-functionally with leaders, their teams, and internal stakeholders to ensure events and agenda are well-sequenced, aligned to priorities, and run smoothly
• Capture learnings to continuously improve how offsites and events are executed
• Fully own expenses, reimbursements, invoices, and administrative workflows without reminders
• Handle document prep, slide updates, meeting notes, and follow-ups with clarity and efficiency
• Track action items from key meetings and proactively drive follow-through so work doesn’t stall
• Act as a trusted thought partner on prioritization, workflow, and operating rhythm
• Partner closely with the Executive Support Manager to help design and evolve systems that improve SLT effectiveness
• Identify patterns, risks, and inefficiencies across calendars, meetings, and workflows
• Exercise sound judgment and discretion when handling sensitive business, revenue, and regulatory information

Senior Growth Marketing Manager

Operations Specialist – Notary Connect

Account Based Marketing Manager

Customer Support Specialist

Senior Executive Assistant – Executive Operations Partner