Sales Enablement Manager – GTM Post-Sale
Samsara
Support Manager
Snaju Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $52,000 per year
Job Level
Junior
About the role
- Lead and motivate the support team to deliver top-notch customer service
- Work directly with customers on tickets, chats, and calls when needed
- Be the go-to person for tricky support cases and make sure issues get solved quickly
- Create and improve processes so the team works smoothly and customers stay happy
- Write and share knowledge base articles for customers and staff
- Help with datacenter operations and assist in deployments when needed
- Keep an eye on support performance (response times, satisfaction) and suggest improvements
Requirements
- 1+ year experience in technical support, help desk, or customer service (management experience is a plus but not required)
- Strong interest in servers, networking, and datacenter operations
- Great communication skills and a customer-first mindset
- A team player who enjoys coaching others and working with technology
- Willingness to learn and grow with the company
- Bonus requirements: Experience with Proxmox
- Bonus requirements: Experience with Juniper Switches and Routers
- Bonus requirements: Experience with BGP and other networking protocols
Benefits
- Full Medical / Dental / Vision coverage
- 401(k) with matching after 1 year
- Company car after 1 year
- Free server hosting at DartNode.com
- Travel opportunities for deployments and customer visits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthelp deskcustomer serviceserversnetworkingdatacenter operationsProxmoxJuniper SwitchesJuniper RoutersBGP
Soft skills
communication skillscustomer-first mindsetteam playercoachingwillingness to learnmotivationproblem-solvingprocess improvementperformance monitoringcustomer satisfaction
