Regional Reward Manager
CHEP
Case Manager, CTP Claims
QBE Insurance
full-time
Posted on:
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support injured individuals through their recovery journey after a motor vehicle accident as part of the Compulsory Third Party (CTP) Insurance Claims team
- Provide compassionate and high-quality customer service and manage end-to-end claims with mentorship
- Build strong relationships with customers and stakeholders and guide customers through each step of their recovery
- Work in a fast-paced, collaborative environment and grow expertise navigating complex challenges
- Complete work rights, police and credit checks as a condition of employment
Requirements
- Experience in insurance claims or allied health (highly regarded)
- A strong customer-first mindset and a genuine desire to help others
- Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments
- Confidence in making sound decisions and taking ownership of outcomes
- Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care
- Solid computer literacy and the ability to quickly adapt to new systems and technologies
- Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
