Snaju Inc.

Manager

• Lead and motivate the support team to deliver top-notch customer service
• Work directly with customers on tickets, chats, and calls when needed
• Be the go-to person for tricky support cases and make sure issues get solved quickly
• Create and improve processes so the team works smoothly and customers stay happy
• Write and share knowledge base articles for customers and staff
• Help with datacenter operations and assist in deployments when needed
• Keep an eye on support performance (response times, satisfaction) and suggest improvements

Support Manager