Financial Planning and Analysis

• Support and carry out financial and administrative routines
• Manage the end-to-end procurement process
• Request quotes and assist with supplier management
• Support payment control, accounting entries, and financial reconciliations
• Perform administrative and operational tasks related to the finance area
• Prepare and maintain up-to-date financial reports and performance indicators
• Ensure organization and filing of financial documents

Financial Assistant

Account Executive

• Manage the full sales cycle, from prospecting to closing and handover to the delivery team;
• Conduct consultative sales, deeply understanding client needs and connecting business challenges to SMT solutions;
• Develop and maintain relationships with decision-makers and stakeholders, acting as a strategic partner;
• Prepare commercial proposals and presentations aligned with client needs and company strategy;
• Monitor pipeline, forecasts, and commercial performance metrics;
• Keep CRM records up to date, ensuring predictability and data quality;
• Represent SMT in meetings, presentations, and negotiations with clients and prospects.

Project Manager

• Implement the various components of Customer Experience programs using SMT partner platforms and software;
• Perform configurations and customizations according to project scope;
• Configure surveys, dashboards, and data visualization structures according to client specifications;
• Collect, analyze, and interpret data to support the deployment of the most appropriate business and technology solutions;
• Execute tests and Quality Assurance activities, ensuring the quality, reliability, and performance of deliverables;
• Participate in client meetings, supporting decisions related to the design, implementation, and maintenance of platforms;
• Identify improvement opportunities in products and processes, proposing solutions that add value to SMT and its clients;
• Assist clients in resolving technical questions related to the platforms;
• Ensure appropriate handling of risks, blockers, and issues in accordance with defined processes.

Financial Assistant

Account Executive

CX Project Analyst, Junior