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SMT

Field Service Engineer

SMT

Field Service Engineer responsible for maintaining and repairing Volvo Construction Equipment in the UK for SMT. Focusing on customer service and ensuring machinery uptime.

Posted 7/10/2026full-timeStirling • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Service, maintain and repair Volvo Construction Equipment and associated machinery.
  • Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
  • Identify additional service and repair opportunities and discuss these with customers and internal teams.
  • Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
  • Install software updates and system enhancements when released.
  • Complete electronic job cards, reports and timesheets accurately and in real time.
  • Order and manage parts required for repairs and return parts promptly upon job completion.
  • Support call-out and overtime requirements where required.
  • Attend product and systems training to maintain technical competence and product knowledge.
  • Ensure all work is completed safely and in accordance with company and manufacturer standards.

Requirements

What you’ll need
  • A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
  • Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
  • Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
  • Excellent problem-solving abilities and a methodical approach to fault diagnosis.
  • Good communication skills and the ability to build relationships with customers and colleagues.
  • Strong IT skills and confidence using digital reporting systems.
  • A commercially aware mindset with a focus on delivering excellent customer service.
  • High levels of attention to detail and a professional approach to work.
  • A full UK driving licence.
  • Desirable Welding and fabrication experience.
  • Previous experience working with Volvo Construction Equipment or similar heavy plant machinery.

Benefits

Comp & perks
  • Health Cash Plan, 24/7 GP access and physiotherapy support.
  • Enhanced sick pay, maternity, paternity and adoption leave.
  • Pension with up to 5% employer contributions.
  • Cycle to Work scheme and salary sacrifice car leasing options.
  • Employee discounts platform.
  • Paid volunteering day, refer-a-friend bonus and long service awards.
  • Access to employee-led initiatives, recognition programmes and wellbeing support.

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Hard Skills & Tools
Mechanical RepairHydraulic System DiagnosisElectrical System DiagnosisDiesel Engine RepairTransmission RepairDrivetrain RepairWelding ExperienceFabrication Experience
Soft Skills
Problem-Solving AbilitiesCommunication SkillsAttention to Detail
Certifications
NVQ Level 3City & Guilds