Smile Train

Marketing

• Attend weekly campaign review meetings with the Direct Marketing team to monitor performance of programs
• Provide creative input for development of campaign materials
• Assess performance of marketing campaigns by evaluating results against target key performance indicators (KPIs)
• Coordinate with other internal departments and external vendors to gather copy and creative assets to compile for donor-facing communications creation
• Ensure expense alignment against budget, handle cost estimates, and process invoices
• Review donor-facing communications for grammar, accuracy, and brand compliance
• Perform database reporting and basic quantitative analysis
• Prepare and share contact files for telemarketing campaigns by using database reporting tools
• Maintain direct marketing schedule on SharePoint for shared visibility of campaign activity
• Perform administrative tasks, such as scheduling meetings, taking notes during meetings, and filing archived campaigns

Associate, Direct Marketing

General

• Assist the Senior Program Manager, East Africa in developing and implementing an annual budget and long-term and short-term action plans.
• Monitor operational plans with measurable targets, specific checkpoints, and clear financial commitments.
• Review, analyze, and make recommendations on grant requests from local implementing partners.
• Provide logistical support for planned events and field operations.
• Ensure operations are legally and financially transparent and compliant with local laws and U.S. laws.
• Maintain communication with existing implementing partners in Ethiopia.
• Assist in capturing and sharing stories, images, and videos for branding purposes.

Program Assistant

• Serve as a primary operational point of contact for assigned areas
• Support our work in DR Congo by coordinating partners, implementing local strategies and ensuring high-quality, safe services compliance with the organization standards.
• Conduct due diligence and needs assessments to evaluate and expand cleft care coverage across designated countries.
• Monitor and visit partner facilities regularly to ensure high-quality and safe program delivery.
• Track KPIs, such as: Year-over-year increase in cleft interventions. Number of professionals trained annually. Partner/patient satisfaction metrics.
• Build and strengthen strategic partnerships with local corporate, medical, and educational institutions to enhance program delivery and impact.

Program Manager

• Serve as the main relationship manager for treatment and non-treatment partners, including hospitals, government stakeholders, training institutions, and relevant health-sector networks.
• Support partner onboarding and ensure partner teams understand Smile Train protocols, reporting requirements, systems, contractual obligations, and safety and quality standards.
• Manage communications between partners, regional leadership, and headquarters to support clear understanding, timely action, compliance, and adoption of Smile Train guidance.
• Conduct due diligence, partner needs assessments, and regular partner visits to assess program quality, safety, effectiveness, efficiency, and opportunities for improved cleft care coverage.
• Develop annual program plans and measurable objectives in line with Smile Train’s global programmatic strategy, country priorities, budget parameters, and key performance indicators.
• Manage program budgets responsibly, track spending, review funding applications, approve vendor invoices within authority, and ensure funds are used as intended and in line with program priorities.
• Monitor partner performance and program data, including safe and quality cleft interventions, professionals trained, partner/patient feedback, and other agreed KPIs.
• Coordinate capacity-building activities, workshops, audits, and training for partner teams in collaboration with regional teams, headquarters subject matter owners, local experts, and advisory groups.
• Ensure timely submission and review of treatment reports, final grant reports, partner documentation, credentials, payment details, and other administrative requirements.
• Identify, escalate, and help resolve program, compliance, reputational, regulatory, financial, safety, quality, or fundability risks in collaboration with regional leadership and headquarters teams.
• Support beneficiary feedback mechanisms and work with partners to ensure patient and community feedback is addressed appropriately.
• Represent Smile Train locally and support awareness, advocacy, content collection, patient and partner stories, events, donor or auditor visits, and brand-compliant communications.
• Strengthen relationships with relevant external stakeholders and advocate for sustainable, safe, high-quality, comprehensive cleft care, including the inclusion of cleft care in national health priorities where appropriate.
• Oversee any assigned Cleft Leadership Center, helpline referral, donor visit, pilot initiative, or external collaborator reporting requirements, as applicable to Pakistan and the regional portfolio.

Operations

• Manage office operations including supply management, facilities coordination, vendor relationships, shipping and receiving, and document and file management
• Act as the first point of contact for staff and external visitors, managing office access, greeting visitors, coordinating logistics, and arranging meeting rooms
• Maintain a polished and welcoming front-office presence while handling inquiries and sensitive information with discretion
• Work closely with Vice President, Human Resources to onboard and offboard staff and to plan and execute staff events in the NYC area
• Assist the Human Resources Department in the coordination of training schedules
• Assist with select travel and visa arrangements
• Assist with general administrative workflows and special projects
• Provide executive assistant coverage for senior leaders when needed, including calendar support, meeting notes and action items, and communication follow-through
• Act as the representative of the organization with building management, liaising regarding events and issues and participating in governance and meetings as they arise
• Coordinate and assist with office repair and renovation needs ranging from vendor selection and negotiation to project oversight and completion
• Manage expense processing and invoicing

Associate, Operations

Crypto

• Edit and optimize photography for use across digital, social media, web, fundraising, marketing, media, and print platforms.
• Manage and maintain Smile Train’s Digital Asset Management (DAM) system, ensuring assets are organized, searchable, archived, and aligned with organizational standards.
• Upload and catalog photography and multimedia assets with accurate metadata, captions, keywords, consent documentation, usage rights, and regional identifiers.
• Develop and maintain consistent DAM taxonomy, tagging systems, and workflows to improve accessibility and efficiency across global teams.
• Support rapid-turnaround editing and image distribution for campaigns, events, partner storytelling, media requests, and organizational initiatives.
• Collaborate closely with Communications, Creative, Digital, Social Media, and Global Programs teams to identify and deliver compelling visual storytelling content.
• Assist in curating and packaging visual assets for organizational campaigns, reports, presentations, fundraising materials, publications, and executive communications.
• Coordinate global photography intake workflows from regional teams, medical partners, photographers, and external vendors.
• Ensure all visual storytelling aligns with Smile Train’s ethical storytelling standards, consent policies, brand guidelines, and global communications strategy.
• Conduct basic retouching, color correction, cropping, and formatting while maintaining authenticity and dignity in imagery.
• Write and edit concise, engaging photo captions and metadata descriptions that support storytelling and audience engagement.

Associate, Direct Marketing

Program Assistant

Program Assistant

Program Manager

Associate, Operations

Digital Asset Manager, Photo Editor