Smile Train

Administration

• Conduct senior review on incoming grant applications and program expenses, in collaboration with the Grants Management Team, to ensure funding meets strategic priorities and requirements
• Ensure restricted donations are accurately tagged and check associate reviews to ensure accurate data entry
• Ensure senior staff has accurate information to review grants, including information on partner status, background on previous investments, partner volume, and flagging grants that don’t align with our priorities
• Perform due diligence on incoming applications to ensure all legal requirements for new partners and vendors are met; record responses on New Partner sheet to the organization in Salesforce.
• Follow up with PMS and SMOs on contingent payments on a monthly basis
• Prepare Grant Cycle Spreadsheet for Senior Staff (every other cycle, on the 15th), and route spreadsheet through Senior Staff and Finance Approvals
• Liaise with colleagues and partners around the globe to receive and process grants, making sure applications are complete, correct, and finalized in a timely fashion
• Run monthly surgical payment process, including exporting and checking data, creating payments, tagging restrictions, and routing spreadsheet for approval
• Serve as a resource and knowledge expert to colleagues and partners who have questions about the grants process and database
• Participate on the core team responsible for transitioning our grants management system to Salesforce Grantmaking, specifically to advise on PPS, templates, and the contract process
• Draft and send all manual award letters for grant cycles, PPS, and India processes
• Update and create letter and contract templates as needed
• Work with PMs to confirm new partner details and manage process for drafting and routing new agreements.
• Assist with reviewing monthly restriction update from finance, pull payment information for entity surgical list, and prepare information required for donor reports and applications
• Daily management of CSI watchlist

Grants Administration Associate

Director

• Organizing and scaling Smile Train’s Education & Training function across LATAM
• Building and overseeing the education operating model
• Designing scalable education systems and curricula
• Collaborating with stakeholders to assess training needs
• Monitoring and evaluating education programs for impact

Director, Education & Training – LATAM

Systems Engineer

• Work directly with business owners to understand operational needs and translate them into technical solutions
• Support end-user technologies including identity access, devices, connectivity, and productivity tools
• Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
• Support and maintain on-premises servers, cloud infrastructure, and core systems
• Coordinate daily infrastructure operations with a Managed Service Provider
• Monitor system health, performance, and capacity; respond to incidents and service issues
• Perform routine maintenance including patching, updates, and backups
• Support networking and connectivity (LAN, WAN, VPN, cloud networking)
• Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
• Assist with troubleshooting issues affecting applications, platforms, and end users
• Maintain clear documentation, runbooks, and system configurations
• Collaborate with internal teams and vendors to support reliable, secure technology services

Manager

• Lead strategic donor engagement initiatives
• Design and implement stewardship strategies
• Create impactful donor communications
• Oversee bi-annual impact reporting
• Collaborate with Development, Communications, and Program teams

Manager, Stewardship

• Lead the development and delivery of individual donor offline fundraising program
• Employ a test-and-learn approach across the program
• Collaborate with the UK Director of Fundraising in strategy development
• Manage direct mail and DRTV donor acquisition programs
• Develop engaging donor acquisition and retention campaigns
• Ensure all offline direct marketing campaigns are completed on time and within budget

Grants Administration Associate

Director, Education & Training – LATAM

Systems Engineer

Manager, Stewardship

Senior Manager, Individual Giving