Program Manager

Smile Train

Program Manager handling Smile Train operations for cleft care in Pakistan. Managing partner relationships and overseeing program quality and growth for patient-centered cleft treatment.

Posted 6/23/2026full-timeRemote • 🇵🇰 PakistanMid-LevelSenior💰 $20,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main relationship manager for treatment and non-treatment partners, including hospitals, government stakeholders, training institutions, and relevant health-sector networks.
Support partner onboarding and ensure partner teams understand Smile Train protocols, reporting requirements, systems, contractual obligations, and safety and quality standards.
Manage communications between partners, regional leadership, and headquarters to support clear understanding, timely action, compliance, and adoption of Smile Train guidance.
Conduct due diligence, partner needs assessments, and regular partner visits to assess program quality, safety, effectiveness, efficiency, and opportunities for improved cleft care coverage.
Develop annual program plans and measurable objectives in line with Smile Train’s global programmatic strategy, country priorities, budget parameters, and key performance indicators.
Manage program budgets responsibly, track spending, review funding applications, approve vendor invoices within authority, and ensure funds are used as intended and in line with program priorities.
Monitor partner performance and program data, including safe and quality cleft interventions, professionals trained, partner/patient feedback, and other agreed KPIs.
Coordinate capacity-building activities, workshops, audits, and training for partner teams in collaboration with regional teams, headquarters subject matter owners, local experts, and advisory groups.
Ensure timely submission and review of treatment reports, final grant reports, partner documentation, credentials, payment details, and other administrative requirements.
Identify, escalate, and help resolve program, compliance, reputational, regulatory, financial, safety, quality, or fundability risks in collaboration with regional leadership and headquarters teams.
Support beneficiary feedback mechanisms and work with partners to ensure patient and community feedback is addressed appropriately.
Represent Smile Train locally and support awareness, advocacy, content collection, patient and partner stories, events, donor or auditor visits, and brand-compliant communications.
Strengthen relationships with relevant external stakeholders and advocate for sustainable, safe, high-quality, comprehensive cleft care, including the inclusion of cleft care in national health priorities where appropriate.
Oversee any assigned Cleft Leadership Center, helpline referral, donor visit, pilot initiative, or external collaborator reporting requirements, as applicable to Pakistan and the regional portfolio.

Requirements

What you’ll need

Bachelor’s degree in public health, Social Sciences, International Relations, Business Administration, or a related field.
5+ years of relevant experience in program coordination or management, preferably in public health, global health, development, or nonprofit programming.
Demonstrated experience managing partners, grants, budgets, reporting, compliance processes, and field-based program implementation.
Strong computer literacy, including Microsoft Office and the ability to navigate databases, dashboards, and datasets.
Fluency in English and Urdu is required; strong written and verbal communication skills are essential.
Ability to work effectively with a global team across time zones and cultures.
Non-Profit experience preferred.
Strong time management, organizational, problem-solving, and follow-through skills.
Ability to work independently with appropriate supervision, initiative, confidentiality, and accountability.

Benefits

Comp & perks

Meaningful Work – Be part of work that creates meaningful, lasting impact — changing the world one smile at a time.
We’ve Got You Covered – Enjoy a generous stipend towards medical expenses to help prioritize the health of you and your family.
Rest and Recharge - Enjoy a generous vacation package, paid holidays, and sick time so you can rest, recharge, and return feeling your best.
Family Matters - We support employees through life’s most important moments with paid parental leave, giving you time and flexibility for the people who matter most.
Learn and Grow - Take advantage of an annual professional development stipend and opportunities to expand your skills and continue learning.
Work Your Way – Thrive with a remote work model built for connection, balance, and impact.
Travel the World – See our impact firsthand while partnering with global colleagues and programs through opportunities for domestic and international travel.

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Hard Skills & Tools

program coordinationprogram managementpartner managementgrant managementbudget managementreportingcompliance processesfield-based program implementationdata analysiscapacity building

Soft Skills

communication skillsorganizational skillsproblem-solving skillstime managementinitiativeconfidentialityaccountabilityrelationship managementadvocacycultural competency