AIS Quality Manager
Welocalize
Senior Business Analyst
Smile Digital Health
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$90,000 - CA$115,000 per year
Job Level
Senior
About the role
- Support delivery of healthcare customer projects, focusing on functional requirements gathering, analysis, and documentation.
- Create Functional Requirements Documents, user stories, use cases, process flows, and light data mapping activities (e.g., HL7 v2 to FHIR).
- Work closely with developers, Solution Architects, Product Managers, and customer stakeholders to ensure high-quality delivery.
- Ensure alignment of customer requirements with Smile platform capabilities and project objectives.
- Own and deliver work packages of moderate to large size and complexity across Agile and waterfall approaches.
Requirements
- Gather and document functional, non-functional, and technical requirements using stakeholder workshops, interviews, and appropriate requirement-gathering techniques.
- Lead process redesign and gap analysis for both frontend/backend solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.
- Prepare Functional Requirements Documents (FRDs), BRDs, user stories, acceptance criteria, and process maps to support customer and internal projects.
- Link customer requirements to project objectives and priorities, ensuring alignment with Smile’s platform capabilities.
- Collaborate closely with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers to deliver the best possible solutions.
- Produce documentation to a high standard, including clear, concise reports and presentations that communicate complex concepts effectively.
- Own and deliver work packages of moderate to large size and complexity, balancing both Agile and waterfall delivery approaches.
- Help Agile leads facilitate Agile ceremonies such as sprint planning, backlog grooming, sprint reviews, and retrospectives as needed.
- Apply judgment and experience to solve problems, identify risks, and address issues proactively.
- Apply change management techniques to support smooth adoption and positive outcomes in complex environments.
- Identify and suggest improvements in internal processes and contribute to the creation of best practices.
- Mentor, lead, and assist associate/intermediate Business and Integration Analysts on the team.
- Ensure accurate and timely reporting of all working hours, with proper use of the project management tool for billable tracking.
