Senior Product Director - Home Infusion Therapy Solutions
CareCentrix
Job Level
Senior
About the role
- Own the vision, strategy, and outcomes for key Payments and Revenue Cycle Management (RCM) products, such as core payment processing and payment applications.
- Define and maintain the product roadmap aligned with Phreesia’s broader RCM strategy—incorporating feedback from clients, partners, and internal teams.
- Act as a Product Champion across the organization—clearly communicating your product vision and priorities to engineering, client success, marketing, and sales teams.
- Evaluate optimal approaches to execute on product strategy, including build, buy, or rent.
- Build – Create detailed product requirements and user stories—ensuring a clear understanding of payment and RCM workflows for engineering and QA teams.
- Buy or Rent – Identify and select vendor(s) who can reduce time-to-market and create more value for Phreesia, our customers, and patients.
- Find innovative ways to use Artificial Intelligence to be more efficient and effective in the role and to deliver better RCM outcomes.
- Drive go-to-market strategies and ensure successful product launches in collaboration with Product Marketing, Implementation, Client Success, and Support teams.
- Collaborate with finance, compliance, legal, and security teams to ensure products meet HIPAA, PCI-DSS, and other regulatory standards.
- Build and justify business cases for new capabilities and product enhancements, grounded in data and client impact, including ROI, operational efficiencies, and revenue lift.
- Partner with client-facing teams to provide product training, documentation, and support that enhances adoption and satisfaction.
- Proactively manage escalations , triage production issues, and drive prioritization of bug fixes and product improvements in collaboration with engineering and support.
- Engage with clients and partners to gather insights, validate product direction, and ensure solutions meet the needs of providers, staff, and patients in the payment journey.
- Stay informed on market trends, competitive landscape , and emerging technologies in healthcare finance and digital payments
Requirements
- At least 5 years of product management experience, preferably in a high-growth B2B SaaS environment using Agile development methodologies
- Domain expertise in healthcare Payments, Revenue Cycle Management, or FinTech, including experience with payment processors, credit card terminals, mobile wallets, and patient financial engagement
- Strong understanding of PCI-DSS regulatory/compliance requirements.
- Experience with HIPAA and healthcare regulations a plus.
- Demonstrated success driving product initiatives involving PCI compliance, credit card processing, or revenue cycle management
- Experience with core credit card processing APIs and hardware required.
- Experience leading product initiatives across multiple cross-functional teams , ideally including client success, finance, compliance, legal, and security
- Strong analytical mindset with the ability to define KPIs and leverage data to inform prioritization and product evolution
- Passion for making a difference in healthcare and improving access to and affordability of care
- Exceptional written and verbal communication skills, including comfort with client-facing roles
- Previous experience mentoring or coaching junior product managers is a plus
- Ability to travel up to twice per year to the U.S. for internal meetings and periodically meet face to face with customers and partners.
