Smile Digital Health

Manager

• Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
• Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
• Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.
• Provide hands-on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices.
• Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities.
• Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions.
• Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries.
• Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports.
• Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework.
• Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development.
• Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards.
• Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.

Technical Manager – Implementations, Delivery

Technical Product Manager

• Define and own the product strategy for Smile’s Core CDR platform components — including data ingestion pipelines, data quality (master data management, enrichment, etc), persistence layer, and administration capabilities.
• Collaborate with technical teams to perform in-depth technical analysis to identify gaps between product and market/client needs, particularly in interoperability, performance, scalability, and standards compliance.
• Translate architectural patterns and operational needs into clear, actionable product requirements.
• Participate in architecture and code review discussions to validate feasibility, scalability, and maintainability of proposed solutions.
• Maintain a deep technical understanding of the stack (Java, HAPI FHIR, Kubernetes, Postgres, Kafka, etc.) to reason trade-offs and guide prioritization.
• Champion product capabilities related to data quality, deduplication, enrichment, and lifecycle management across ingest and persistence flows.
• Support backlog refinement and delivery oversight by providing technical context, architectural input, and prioritization guidance throughout the implementation lifecycle.
• Support architecture and design discussions to ensure product features are technically feasible, secure, and aligns with agile methodology and long-term platform strategy.
• Participate in architecture discussions to validate feasibility, scalability, and maintainability of proposed solutions.
• Collaborate with cross-functional technical teams to ensure high-fidelity execution of the product roadmap.
• Support cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers), product sales strategies, training, and internal and external demos.
• Conduct competitive research to benchmark and identify differentiators for specific platform capabilities.
• Evangelize product and/or features to both internal cross-functional teams and external customers, hosting customer conversations and attending/presenting at relevant events.
• Guide customer conversations and solutioning discussions as needed to validate technical direction and clarify platform capabilities.
• Enable the success of Smile’s product teams by ensuring platform capabilities are well documented, versioned, and consumable.
• Serve as a technical resource to unblock delivery teams, balancing client requirements with architectural and operational considerations.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies.
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.

Architect

• Creating detailed architectural designs, blueprints, and other artifacts within the solution architecture stream.
• Conducting architectural reviews and providing constructive feedback on solution designs.
• Managing and developing strong client relationships to effectively drive negotiations, issue resolutions and identify potential systems and business opportunities.
• Leading the design of scalable, efficient, and secure technical architectures for complex enterprise solutions.
• Collaborating with cross-functional leaders to identify and determine software and system gaps and requirements.
• Oversee the prioritization and development of roadmaps to address gaps and ensure solutions are in line with Smile’s and client business strategy and objectives.
• Providing strategic architectural guidance to Smile and cross-functional teams throughout the project lifecycle.
• Collaborating extensively with business units, technical experts, and senior leaders to gather requirements and ensure alignment between customer expectations and technical capabilities.
• Mentoring and guiding other solutions architects and engineers, fostering a culture of technical excellence and continuous improvement.
• Identifying potential risks, troubleshooting roadblocks, and developing appropriate mitigation strategies and solutions.
• Developing proofs-of-concept to validate proposed solutions and explore new capabilities.
• Providing regular progress and status reports as well as regularly meeting KPIs.

Senior Domain Architect

Cloud Engineer

• Develop, test, and maintain cloud-native RESTful APIs using Python, GoLang/ Go and JavaScript/TypeScript.
• Build and manage Docker container images, ensuring best practices for image build, security, cost efficiency and deployments.
• Author, maintain, and version HELM charts for deploying services into Kubernetes/ Openshift Environment, including configuration/ annotation values, templates, upgrades and rollback support.
• Participate in (or build) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services.
• Monitor the performance, reliability, and scaling behavior of services; identify bottlenecks and implement solutions (caching, concurrency, resource limits, horizontal auto-scaling).
• Develop and maintain serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensure high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation. Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Manage in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators.
• Collaborate with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements.
• Troubleshoot and debug issues in production and staging environments. Provide root cause analysis and propose corrective measures.
• Maintain clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.

Senior Cloud Engineer

Solutions Engineer

• Provide effective hands-on architecture leadership across strategic implementations, including participating as a lead architect when required, supporting delivery teams through architecture guidance, troubleshooting, office hours, and leading technical escalations and leading day-to-day management of the assigned architecture team.
• Advance Smile’s architecture practice by introducing AI-driven approaches, developing reusable playbooks and reference architectures, and promoting scalable patterns that improve delivery speed and solution quality.
• Lead, mentor and grow a diverse team of architects by clearly defining goals, objectives, responsibilities, competencies and development plans.
• Collaborate with cross-functional teams to support architecture design, scoping, planning, implementation, testing, documentation, and delivery to ensure solutions meet customer and business needs.
• Support the development and implementation of technical roadmaps and business cases.
• Participate in Smile architecture programs such as the Architecture Review Board (ARB) as a voting member.
• Conduct regular team 1:1s, performance reviews, and support hiring and onboarding of architects.
• Leverage deep understanding of Smile’s products and services to guide solution design and ensure they deliver meaningful value to customers.
• Drive innovation by recommending technologies, improving processes, and supporting the development of new capabilities aligned with Smile’s product and architecture strategy.
• Develop best practices for the team and create goals and metrics to measure performance and maintain quality service and documentation within the team.
• Accountable for ensuring all working hours are accurately reported in Netsuite on a daily or weekly basis.

Manager, Solution Architecture

Product Designer

• Conduct user research, interviews, and surveys
• Translate findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes
• Work closely with front-end development teams for a range of Smile Digital Health solutions
• Contribute and maintain the in-house UX Style Framework and ensure its application across projects

Senior UX/UI Designer

Backend Engineer

• Design and implement back end application components, such as FHIR operations, primarily using Java and related technologies.
• Develop and maintain core product code, with a focus on quality, performance, and maintainability.
• Participate in code reviews, adhere to team coding standards, and contribute to improving development practices.
• Analyze requirements and propose technical solutions at various stages of development.
• Build and iterate on proof-of-concept integrations.
• Troubleshoot and resolve issues reported by customers or identified during testing.
• Research relevant technologies and contribute findings to the team.
• Create and maintain technical documentation.