Smile Digital Health

Full-stack Engineer

• Design and implement applications using web technologies mostly independently.
• Create and maintain product and support documentation.
• Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development.
• Analyze solutions to ensure that they are interoperable, performant and maintainable.
• Adhere to team/department coding standards.
• Participate in and provide final approval for code reviews.
• Research technologies that will be used in new and existing modules of the solution (e.g., Machine Learning frameworks, data storage and capture frameworks etc.).
• Advise and provide input into good technical design and industry trends.
• Break down work for other team members and be the go to person for project issues/status.
• Lead by example when it comes to department/team best practices.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.

Senior Software Developer

Project Manager

• Support Technical Account Managers (TAMs) and Agile Leads in planning, coordinating, and delivering project activities.
• Coordinate project meetings, track progress, document action items, and escalate risks or issues as needed.
• Provide project operations support, including deliverable tracking, documentation, reporting, and project management tools administration.
• Triage project issues and collaborate with internal teams to resolve them under the guidance of Technical Implementation Leads and TAMs.
• Monitor project plans, timelines, budgets, and resource utilization to ensure successful delivery.
• Maintain project documentation, issue logs, meeting minutes, and project repositories.
• Coordinate with internal and external stakeholders to ensure effective communication and collaboration.
• Prepare and deliver accurate project status reports and updates to stakeholders.
• Analyze project data and recommend improvements to enhance delivery efficiency.
• Ensure accurate and timely time tracking, with a focus on billable utilization and proper use of project management systems

Project Coordinator – Temp to Hire

Account Executive

• Develop and manage sales and account management strategies for the US Payer and Clinical Reasoning territory and accounts to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.
• Generate new sales leads and identify new opportunities through networking and prospecting, including cold calling and utilizing the internal services provided to the sales team, by the company (i.e. marketing and public relations activities).
• Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).
• Build strong and sustainable relationships with varying levels of client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth.
• Manage and resolve escalated customer challenges and roadblocks.
• Develop and present insightful business reviews for client’s program performance that align with strategic initiatives.
• Facilitate, coordinate and actively participate in contract negotiations across commercial and regulated healthcare and insurance programs.
• Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner.
• Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth.
• Rapidly develop and maintain a strong network and deep knowledge of Smile’s products, CQL, market trends and customer environment.
• Collaborate and support Partners to extend reach and drive product adoption.
• Proactively prioritize sales and retention discussions with client(s).
• Maintain a real-time understanding of the competitive landscape to understand win-based proposals and pricing.
• Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
• Participate in and contribute to sales planning status meetings.
• Meet or exceed established sales quotes as well as maintain a robust sales pipeline.

Director

• Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
• Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
• Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations, business needs and goals.
• Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
• Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
• Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
• Provide operational leadership for Smile's SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
• Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
• Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
• Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
• Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
• Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts) and IT procurement.
• Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
• Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
• Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
• Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
• Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Director, Cloud & Managed Services

QA Engineer

• Design, develop and execute performance test plans to ensure the scalability, responsiveness and reliability of our software systems.
• Work closely with stakeholders, development and infrastructure teams to identify project performance requirements, test data and environment considerations.
• Responsible for successful execution of performance test scenarios, result data and metrics analyses and compilation of test reports.

Senior Performance Tester

Manager

• Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
• Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
• Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.
• Provide hands-on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices.
• Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities.
• Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions.
• Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries.
• Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports.
• Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework.
• Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development.
• Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards.
• Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.

Senior Software Developer

Project Coordinator – Temp to Hire

Account Executive

Director, Cloud & Managed Services

Senior Performance Tester

Technical Manager – Implementations, Delivery