Smile Digital Health

Solutions Engineer

• Drive discussions and resolve operational frictions and Client relations matters in a timely manner.
• Lead regular strategic reviews that map technical delivery to the client’s business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.
• Monitor boundaries between contract inclusive support and new scope by validating needs and, when needed, pivoting the requirement to a Change Order to protect profit and loss.
• Collaborate with cross-functional teams, such as Customer Success, to manage billable hours and prevent over-servicing that requires non-billable hours.
• Collaborate with Sales to Identify and qualify opportunities of expansion.
• Identify opportunities for cross-selling and upselling within existing accounts. Lead the contract renewal process and maintain a high Net Promoter Score (NPS) across the payer sector.
• Provide regular reporting and analyses to leadership on Client status and account health.
• Ensure solutions remain market-fit and gather field intelligence to help Executives validate that product evolution matches shifting client requirements.
• Keep up-to-date on industry and market trends to drive Client discussions and inform product development.

Business Solutions Manager

Cloud Engineer

• Develop, test, and maintain cloud-native RESTful APIs using Python, GoLang/ Go and JavaScript/TypeScript.
• Build and manage Docker container images, ensuring best practices for image build, security, cost efficiency and deployments.
• Author, maintain, and version HELM charts for deploying services into Kubernetes/ Openshift Environment, including configuration/ annotation values, templates, upgrades and rollback support.
• Participate in (or build) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services.
• Monitor the performance, reliability, and scaling behavior of services; identify bottlenecks and implement solutions (caching, concurrency, resource limits, horizontal auto-scaling).
• Develop and maintain serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensure high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation.Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Manage in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators.
• Collaborate with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements.
• Troubleshoot and debug issues in production and staging environments. Provide root cause analysis and propose corrective measures.
• Maintain clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.

Product Manager

• Define and own the product strategy for Smile’s Core CDR platform components including data ingestion pipelines, data quality (master data management, enrichment, etc), persistence layer, and administration capabilities.
• Collaborate with technical teams to perform in-depth technical analysis to identify gaps between product and market/client needs, particularly in interoperability, performance, scalability, and standards compliance.
• Translate architectural patterns and operational needs into clear, actionable product requirements.
• Participate in architecture and code review discussions to validate feasibility, scalability, and maintainability of proposed solutions.
• Maintain a deep technical understanding of the stack (Java, HAPI FHIR, Kubernetes, Postgres, Kafka, etc.) to reason trade-offs and guide prioritization.
• Champion product capabilities related to data quality, deduplication, enrichment, and lifecycle management across ingest and persistence flows.
• Support backlog refinement and delivery oversight by providing technical context, architectural input, and prioritization guidance throughout the implementation lifecycle.
• Support architecture and design discussions to ensure product features are technically feasible, secure, and aligns with agile methodology and long-term platform strategy.
• Participate in architecture discussions to validate feasibility, scalability, and maintainability of proposed solutions.
• Collaborate with cross-functional technical teams to ensure high-fidelity execution of the product roadmap.
• Support cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers), product sales strategies, training, and internal and external demos.
• Conduct competitive research to benchmark and identify differentiators for specific platform capabilities
• Evangelize product and/or features to both internal cross-functional teams and external customers, hosting customer conversations and attending/presenting at relevant events.
• Guide customer conversations and solutioning discussions as needed to validate technical direction and clarify platform capabilities.
• Enable the success of Smile’s product teams by ensuring platform capabilities are well documented, versioned, and consumable.
• Serve as a technical resource to unblock delivery teams, balancing client requirements with architectural and operational considerations.
• Accountable for ensuring that all working hours are accurately reported in the time tracking system on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies.
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.

Senior Product Manager, Data Platform

• Lead architectural design and solutioning during discovery and early implementation phases, working directly with healthcare customers to surface unknowns, ask the right questions, and co-design scalable, standards-aligned solutions.
• Provide ongoing architectural oversight and hands-on technical guidance (if needed) throughout the full implementation lifecycle and post-go-live, ensuring the solution remains aligned with Smile’s best practices, technical standards, and product capabilities.
• Evaluate customer-specific requirements and make technical recommendations around performance tuning, ingestion workflows, bundle design, and terminology mapping.
• Collaborate regularly with internal teams, including Product, Engineering, QA, Agile Leads, Solution Architects, and Technical Account Managers, to resolve architectural questions, validate patterns, and provide feedback that shapes future product improvements.
• Take ownership of evolving or refactoring designs when new constraints, blockers, or learnings emerge during delivery (e.g., scalability issues, deployment friction, real-time ingest gaps).
• Actively participate in customer-facing meetings, design reviews, retrospectives, and change discussions; support technical communication during escalations and decision points.
• Contribute to Smile’s internal architecture review boards, design documentation, reusable delivery assets, and solution playbooks to help scale implementation excellence across teams.
• Stay current with Smile’s product roadmap, technical stack, and regulatory mandates (e.g., CMS interoperability requirements); demonstrate curiosity and initiative in learning new tools and approaches.

Senior Solutions Architect

Director

• Establish, implement, and drive the strategic technical direction of the Health Data Platform Features team.
• Partner directly with cross-functional leaders to communicate tradeoffs, set engineering priorities, and report on progress.
• Ensure the engineering team is effectively assigned to development work with a focus on quality, efficiency, and operational excellence.
• Establish and drive the quality engineering strategy for the Health Data Platform, including automated testing, performance testing, and continuous quality improvement practices.
• Implement scalable QA processes, tools, and frameworks to ensure that all releases meet reliability, security, and compliance expectations.
• Oversee test planning, automated test coverage goals, defect management processes, and post-release quality metrics.
• Ensure tight alignment between development and quality engineering teams to reduce defects, improve release confidence, and accelerate delivery velocity.
• Lead and maintain full accountability for the Quality Management System (QMS), ensuring compliance with internal standards and external regulatory or audit requirements.
• Own QMS governance, documentation, processes, and continuous improvement initiatives to ensure high-quality, audit-ready engineering practices.
• Champion a culture of engineering rigor, code quality, and continuous improvement.
• Manage day-to-day engineering priorities and establish best practices that drive consistent delivery, maintain technical quality, and support organizational goals.
• Ensure accurate tracking of hours for billing purposes and monitor utilization to meet organizational expectations.
• Develop and maintain team KPIs and metrics, providing reporting to management to support decision-making and accountability.
• Build strong partnerships with cross-functional teams across HDP and the broader organization (HR, finance, sales, marketing, etc.).
• Ensure timely completion of performance reviews with clearly defined goals, competencies, and development plans.
• Mentor, coach, and support team members to foster high performance and professional growth.
• Promote a positive team culture grounded in respect, professionalism, and engineering excellence.

Technical Director

• Establish, implement, and drive the strategic technical direction of the Health Data Platform Features team by translating business goals into a coherent technical roadmap focused on scalability, reliability, and engineering excellence.
• Partner directly with cross-functional leaders to communicate tradeoffs, set engineering priorities, and report on progress.
• Ensure the engineering team is effectively assigned to development work with a focus on quality, efficiency, and operational excellence.
• Establish and drive the quality engineering strategy for the Health Data Platform, including automated testing, performance testing, and continuous quality improvement practices.
• Implement scalable QA processes, tools, and frameworks to ensure that all releases meet reliability, security, and compliance expectations.
• Partner with engineering leads to embed quality gates, testing standards, and defect-prevention practices throughout the SDLC.
• Oversee test planning, automated test coverage goals, defect management processes, and post-release quality metrics.
• Ensure tight alignment between development and quality engineering teams to reduce defects, improve release confidence, and accelerate delivery velocity.
• Lead and maintain full accountability for the Quality Management System (QMS), ensuring compliance with internal standards and external regulatory or audit requirements.
• Own QMS governance, documentation, processes, and continuous improvement initiatives to ensure high-quality, audit-ready engineering practices.
• Champion a culture of engineering rigor, code quality, and continuous improvement.
• Manage day-to-day engineering priorities and establish best practices that drive consistent delivery, maintain technical quality, and support organizational goals.
• Ensure accurate tracking of hours for billing purposes and monitor utilization to meet organizational expectations.
• Develop and maintain team KPIs and metrics, providing reporting to management to support decision-making and accountability.
• Build strong partnerships with cross-functional teams across HDP and the broader organization (HR, finance, sales, marketing, etc.).
• Ensure timely completion of performance reviews with clearly defined goals, competencies, and development plans.
• Mentor, coach, and support team members to foster high performance and professional growth.
• Promote a positive team culture grounded in respect, professionalism, and engineering excellence.

• Develop, test, and maintain cloud-native RESTful APIs using Python, GoLang/ Go and JavaScript/TypeScript.
• Build and manage Docker container images, ensuring best practices for image build, security, cost efficiency and deployments.
• Author, maintain, and version HELM charts for deploying services into Kubernetes/ Openshift Environment, including configuration/ annotation values, templates, upgrades and rollback support.
• Participate in (or build) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services.
• Monitor the performance, reliability, and scaling behavior of services; identify bottlenecks and implement solutions (caching, concurrency, resource limits, horizontal auto-scaling).Develop and maintain serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensure high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation.
• Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Manage in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators.
• Collaborate with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements.
• Troubleshoot and debug issues in production and staging environments. Provide root cause analysis and propose corrective measures.
• Maintain clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.
• Accountable for ensuring that all working hours are accurately reported in Time Tracking System on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in the time tracking system is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies. Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.

Cloud Developer

QA Engineer

• Perform stress, load, regression, and performance testing to validate production readiness of software applications and infrastructure for stability and performance
• Model performance scenarios, perform initial analysis and identify potential system and resources bottlenecks.
• Communicate and collaborate with cross-functional teams to ensure testing requirements are identified and included in the test plan and ensure the delivered solutions are coherent, consistent and complete.
• Design, develop, and execute performance test plans on multiple projects, through analysis of requirements, documenting results and working with teammates to identify root causes.
• Analyze NFRs and identify best suited test strategy/approach.
• Collect, analyze, and report performance testing results to cross-functional teams.
• Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities.
• Reviews the performance test scripts to ensure compliance with standards.
• Provide recommendations to improve product performance and scalability.
• Design, implement and maintain performance test frameworks
• Use Jmeter (or other similar tools) to design and execute load and performance tests against API and Web applications.
• Design and execute daily load benchmarks as well as larger, system level tests
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.

Business Solutions Manager

Cloud Engineer

Senior Product Manager, Data Platform

Senior Solutions Architect

Senior Solutions Architect

Technical Director

Technical Director

Cloud Developer

Senior Performance Tester