SMG - Service Management Group

Senior UX Designer

SMG - Service Management Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

About the role

  • Leading design projects and collaborating with Designers, Client Insights, Product and Technology throughout all stage of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support)
  • Analyzing existing solutions, environments, and user needs
  • Collaborating with internal and external stakeholders to grasp requirements
  • Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development.
  • Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in.
  • Conducting user research using appropriate methodologies to identify opportunities and improve experiences
  • Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements
  • Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs
  • Ensuring graphical consistency across all products, that is supported by contributing to the evolution and maintenance of existing visual guidelines and established design system.
  • Delivering appropriate level of specification needed to ensure high quality development of design artifacts
  • Conducting visual design quality assurance and user acceptance testing
  • Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects
  • Facilitating presentations and discussions with internal clients/stakeholders and leaders
  • Understanding and applying accessibility principles

Requirements

  • 5+ years of UX experience
  • Hands-on experience with diverse research methodologies (interviews, usability testing, surveys, analytics analysis…)
  • Skilled with standard UX software such as Figma
  • Ability to deliver high quality designs and prototypes (design portfolio is a must)
  • Experience creating intuitive solutions for complex UIs and data visualization challenges.
  • Experience in leading UX projects
  • Experience working in an Agile or cross-functional product development environment, collaborating closely with product managers and engineers.
  • Excellent command of English, written and spoken, with impeccable business correspondence skills.
Benefits
  • Work hard, have fun environment
  • Values driven culture where we connect, collaborate & co-create
  • Remote first company (fully remote)
  • Unlimited PTO
  • Tech provided
  • Diverse, experienced, friendly team which will welcome you, support you and challenge you.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX designuser researchprototypinginformation architectureusability testingdata visualizationAgile methodologywireframinginteraction designvisual design
Soft skills
collaborationcommunicationleadershippresentation skillsproblem-solvinganalytical thinkinguser advocacyinfluenceguidanceattention to detail
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