VP, Alliances
AcuityMD
AWS
Vice President, Professional Services
Smartsheet
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $250,000 - $317,500 per year
Job Level
Lead
About the role
- Report directly to the Chief Customer Officer and own strategy, design, delivery, and revenue across the global Professional Services practice
- Lead a team of 250+ global Professional Services team members, including TAM, Delivery Consultants, Architects, Customer Training, and PS Engineering
- Lead the process of building a multi-year vision and strategy for Professional Services as a force multiplier for Smartsheet solutions
- Create a teaming model for partnering with sales, support, customer success, and the channel team on a cohesive approach to enterprise account success
- Consistently deliver a balanced P&L, via strong Professional Services Sales strategy, margin and utilization optimization, and customer-centric execution and project delivery
- Provide coaching and guidance to help each PS Service Line leader grow and optimize their business and offering portfolio
- Deeply understand the needs of our customers/marketplace to propose additional service offerings or service lines that advance customer adoption and increase the value of the Smartsheet work platform
- Incubate the PS Partner Success function to build a partner services ecosystem and market recognition as a premium services organization
- Mature global rate structures and enhance contracting mechanisms in areas of fixed fee, prepaid, and innovative ARR style services while maintaining the health of our consulting and implementation businesses
- Ensure PS is a strategic selling asset for the field, and a strong partner to product, success and support bringing the customer voice to bear on the evolution of our products
- Create and Monetize IP in areas of CWM, PPM, Martech to accelerate value and reduce implementation friction
Requirements
- 15+ years experience leading services delivery across Commercial and Enterprise segments – experience delivering upon P&L expectations in a Public and/or >$1Bn SaaS company preferred
- 10+ Experience defining and evolving delivery methodology and definitions of roles and practice teams
- Solution Domain knowledge in areas such as Project and Portfolio Management (PPM), Marketing Technology, Workflow, Automation, and Collaborative Work Management is preferred
- Ability to influence across the C-Suite with desire and ability to lead in a matrixed, highly-complex environment
- Excellent leadership and team management skills, with a demonstrated ability to build and motivate globally distributed, high-performing teams
- Global, Offshore, Nearshore Delivery and Partner/Channel delivery experience highly desirable
- Bachelor's degree in business or equivalent discipline; MBA preferred
- Travel average 25% time, up to 50% time on occasion. Primarily domestic, some international
Benefits
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
- Eligible for a market competitive incentive opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementProfessional Services Sales strategydelivery methodologyProject and Portfolio Management (PPM)Marketing TechnologyWorkflowAutomationCollaborative Work Managementcontracting mechanismsservice offerings
Soft skills
leadershipteam managementinfluencecoachingguidancemotivationcustomer-centric executionstrategic sellingcollaborationcommunication
Certifications
Bachelor's degreeMBA
