Customer Success Manager – AI SaaS
Toma
CRM Strategist
SmartBug Media
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,300 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead large-scale HubSpot implementation projects for clients, ensuring alignment with strategic and tactical business goals.
- Address client feedback and concerns promptly.
- Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference.
- Deliver consistent, world-class quality across all customer lifecycle strategies and implementations (marketing, sales, customer success, operations).
- Have a strong understanding of strategic opportunities to expand project scope; identify and recommend additional and complementary services to help meet client needs and goals; provide scoping, quotes and direction for implementation.
- Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ strategies remain cutting-edge and effective.
- Translate client and internal strategies into comprehensive HubSpot solutions that support marketing, sales, customer success, and operational workflows.
- Provide intermediate to advanced configuration of HubSpot Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, and HubSpot AI.
- Ability to understand and map business processes.
- Develop and generate comprehensive HubSpot reports to track and communicate client goal progress as it relates to their HubSpot instance.
- Understanding of various tech stacks and how to integrate with HubSpot.
- Ensure HubSpot configuration meets client meets—demonstrating ROI for your clients should be your North Star.
- Ensure accurate and clean data within HubSpot by implementing data governance best practices.
- Provide training to the client and internal team on how to use their customized HubSpot instance effectively.
- Offer ongoing support and troubleshooting assistance for clients.
- Guide and mentor CRM Specialists and support Marketing Strategists on complex projects.
- Collaborate cross-functionally to align CRM solutions with broader business objectives.
- Monitor and manage project budgets and scope.
- Track and meet effective billing rate (EBR) goals.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- Minimum of 5 years of experience building solutions within the HubSpot platform.
- Proven experience with HubSpot software suite and a deep understanding of the HubSpot ecosystem.
- Understanding of other technologies which our customers may use when arriving in the HubSpot ecosystem.
- Strong interpersonal skills.
- Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
- Exceptional communication and presentation skills.
- High level of organization, attention to detail, and the ability to manage multiple priorities.
- Strong problem-solving capabilities and the ability to navigate complex challenges.
- High level of integrity, work ethic, and professionalism.
- Passion for client success and a commitment to delivering outstanding results.
- Experience working remotely in similar roles is strongly preferred.
- HubSpot essential certifications.
- HubSpot Trainer Certification, HubSpot Marketing Software, Sales Software, Service Hub and Revenue Operations Certifications.
Benefits
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- Winter Closure from December 25th, 2025 to January 1st, 2026.
- 4-week paid sabbatical every 5 years of employment
- Monthly remote work allowance
- 401(k) with employer matching
- Flexible spending plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at time of hire
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HubSpot implementationHubSpot Marketing HubHubSpot Sales HubHubSpot Service HubHubSpot Content HubHubSpot Data HubHubSpot AIdata governancebusiness process mappingreport generation
Soft skills
interpersonal skillscommunication skillspresentation skillsorganizational skillsattention to detailproblem-solvingintegritywork ethicprofessionalismclient success
Certifications
HubSpot essential certificationsHubSpot Trainer CertificationHubSpot Marketing Software CertificationHubSpot Sales Software CertificationHubSpot Service Hub CertificationHubSpot Revenue Operations Certification
