Account Representative
Sonova Group
Account Director – Account Manager
SmartBug Media
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
WordPress
About the role
- Develop and execute account growth strategies, including identifying new business opportunities and pursuing upsell and cross-sell activities (outreach);
- Understand each client's broader business objectives and align our web development services to support their strategic goals;
- Serve as the primary point of contact for clients and build and maintain strong client relationships;
- Participate in the pitch process and prepare proposals for clients in collaboration with the business development team;
- Contribute to the analysis and preparation of responses to public tenders and invited requests for proposals (RFPs);
- Follow up on client payments according to contractual agreements;
- Actively participate in project review meetings to drive the evolution of our standards and ways of working, with a focus on efficiency;
- Conduct client satisfaction follow-ups;
- Stay informed of industry trends, digital technologies, and competitive landscapes to inform strategic decisions and recommendations;
- Provide high-level project status updates and ensure projects are delivered on time and within budget;
- Promote client retention by ensuring an exceptional customer experience.
Requirements
- Bachelor's degree in Business Administration or a related field;
- Minimum of 5 years of experience in a similar role;
- Bilingual in French and English;
- Strong customer service skills;
- Demonstrated leadership and ambition;
- Deep knowledge of the digital space;
- Familiarity with Craft CMS and/or WordPress (an asset).
Benefits
- Professional development — training and events included in your calendar;
- A schedule tailored to your personal life — you can walk your dog or start a load of laundry during the day;
- Modern offices and facilities — wait until you see the view from our terrace! Option to work from the St-Lambert office, from home, or from your cottage — you decide;
- A group insurance plan and an employer-contributed RRSP program, starting at hire;
- 24/7 telemedicine service and an Employee Assistance Program (EAP);
- In addition to regular vacation, one week off between Christmas and New Year’s, plus five floating days;
- A relaxed atmosphere with many opportunities to connect with colleagues: after-work gatherings (4 to 6), celebration events, and a variety of activities;
- Computer equipment of your choice for home and office use, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account growth strategiesbusiness developmentclient relationship managementproposal preparationpublic tendersproject managementclient satisfaction analysisdigital technologiesCraft CMSWordPress
Soft skills
customer serviceleadershipambitioncommunicationclient retentionstrategic alignmentefficiency focusrelationship buildingcollaborationproblem-solving
Certifications
Bachelor's degree in Business Administration
