Account Manager

• Develop and execute account growth strategies, including identifying new business opportunities and pursuing upsell and cross-sell activities (outreach);
• Understand each client's broader business objectives and align our web development services to support their strategic goals;
• Serve as the primary point of contact for clients and build and maintain strong client relationships;
• Participate in the pitch process and prepare proposals for clients in collaboration with the business development team;
• Contribute to the analysis and preparation of responses to public tenders and invited requests for proposals (RFPs);
• Follow up on client payments according to contractual agreements;
• Actively participate in project review meetings to drive the evolution of our standards and ways of working, with a focus on efficiency;
• Conduct client satisfaction follow-ups;
• Stay informed of industry trends, digital technologies, and competitive landscapes to inform strategic decisions and recommendations;
• Provide high-level project status updates and ensure projects are delivered on time and within budget;
• Promote client retention by ensuring an exceptional customer experience.

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