Jovem Aprendiz – Customer Experience
Creditas
Senior Customer Success Analyst
Smart NX
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Build long-term relationships, proactively providing recommendations for optimal use of the platform
- Analyze platform usage and propose strategies to increase customer portfolio engagement
- Create action plans to promote full adoption of the system, tailored to each client's business operations
- Assist with strategic questions, focusing on each client's business growth
- Monitor for signs of disengagement and/or dissatisfaction
- Take a leading role in developing and improving Customer Success processes
- Monitor customer success metrics and create action plans to achieve defined objectives
- Identify and pursue expansion opportunities (upsell and cross-sell) within the customer portfolio
- Act as a liaison between the client and the rest of the organization
- Monitor at-risk customers to proactively address potential churn and dissatisfaction
- Participate in the department's strategic decision-making
Requirements
- Proficiency in Microsoft Office applications: Excel, PowerPoint and Word
- Organized
- Ability to analyze and interpret data
- Passion for technology
- Ability to understand customer needs
- Strong communication skills (essential)
- Customer-first mindset
- Proactive attitude
- Emotional intelligence
- Results- and goal-oriented
- Previous contact or experience in consulting, customer success, finance and credit companies, call center software and/or chatbots for customer service (SAC), sales and collections operations
Benefits
- Comprehensive health insurance — your health is a priority
- Dental plan (Uniodonto) — so you can keep smiling
- Life insurance — because peace of mind matters
- Birthday day off — a full day off during your birthday month
- Pratas da Casa (tenure rewards) — we value your time with extra time off and financial bonuses
- QI Referral Program — rewards for referrals that result in hires
- SNX Beach — voucher to complement a beach stay
- Udemy partnership — continuous professional development so you can keep growing
- Wellhub membership — access to exercise and wellness resources
- Culture of innovation that encourages you to unleash your creativity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelPowerPointWorddata analysiscustomer success metricsaction plansupsellcross-sell
Soft skills
organizedstrong communicationcustomer-first mindsetproactive attitudeemotional intelligenceresults-orientedgoal-orientedability to understand customer needsability to analyze and interpret data
