Smart NX

Support Engineer

• Send updates to procedures and articles about software and processes to clients and relevant internal teams, and monitor the need for updates.
• Handle support tickets of low to medium complexity assigned by the team or management via the platform, according to demand, aiming to resolve reported issues.
• Participate in and follow the handling of higher-complexity tickets with the team, through meetings or within the ticket, in order to absorb knowledge.
• Perform first contact with the customer to open and prioritize tickets, answer questions, and perform simple configurations to initiate the support process.
• Liaise with helpdesk and digital vendors to resolve questions.

Junior Support Analyst