Junior Support Analyst

Smart NX

Customer support analyst in a tech company focusing on customer interactions and technical support. Engage with clients to resolve issues and improve service delivery in a dynamic environment.

Posted 6/26/2026full-timeJuiz de Fora • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

LinuxVoIP

About the role

Key responsibilities & impact

Send updates to procedures and articles about software and processes to clients and relevant internal teams, and monitor the need for updates.
Handle support tickets of low to medium complexity assigned by the team or management via the platform, according to demand, aiming to resolve reported issues.
Participate in and follow the handling of higher-complexity tickets with the team, through meetings or within the ticket, in order to absorb knowledge.
Perform first contact with the customer to open and prioritize tickets, answer questions, and perform simple configurations to initiate the support process.
Liaise with helpdesk and digital vendors to resolve questions.

Requirements

What you’ll need

Degree completed or in progress in technology-related fields.
Experience in customer support.
Basic knowledge of Networks and Linux.
Knowledge of Databases and APIs.
Knowledge of VoIP and Asterisk.
Experience with automation platforms and no-code/low-code solutions.
Assertive communication
Empathy
Customer focus
Patience
Resilience
Analytical mindset
Proactivity
Teamwork

Benefits

Comp & perks

🏥 Comprehensive health insurance, because your health is a priority (Unimed - co-payment);
🦷 Dental plan [Uniodonto], so you can keep smiling; 😁
🧬 Life insurance, because safety matters;
🍽️ Meal/food voucher [Cartão Caju], so you can choose where and how to eat with freedom;
🥳 Birthday day off [a full day off during your birthday month];
🎖 Tenure rewards — we value your time with additional time off and bonuses;
🫂 QI Referral Program [referrals that result in hires are rewarded];
🌴 SNX Beach [voucher to supplement your beach stay] 😎
🚀 Partnership with Udemy [continuous professional development so you never stop growing];
💪🏼 Gympass [for unlimited access to exercise];
💡 Culture of innovation, encouraging you to unleash your creativity!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportNetworksLinuxDatabasesAPIsVoIPAsteriskautomation platformsno-code solutionslow-code solutions

Soft Skills

assertive communicationempathycustomer focuspatienceresilienceanalytical mindsetproactivityteamwork

Certifications

degree in technology-related fields