Smarsh

Project Manager

• Assist in the development of comprehensive project plans, ensuring alignment with strategic objectives.
• Manage and prioritize the marketing team’s backlog, ensuring that tasks are properly scoped and resourced.
• Collaborate with cross-functional teams to execute programs and initiatives within larger marketing campaigns.
• Track project progress and milestones, ensuring deliverables are met on time and within scope.
• Lead stand-up meetings, sprint planning sessions, and retrospectives to foster continuous improvement within the team.
• Prepare and deliver milestone reports to stakeholders, tracking key performance indicators (KPIs) to ensure alignment with project objectives.
• Proactively identify potential risks and impediments, offering solutions or escalating issues as necessary to maintain project timelines.
• Analyze and optimize existing marketing workflows to improve efficiency and drive operational excellence.

Marketing Project Manager

Account Executive

• Identify potential opportunities, arrange meetings, initiating sales momentum, build proposals, and closing sales
• Identify, establish and build relationships with organizations that will assist in the sales of Smarsh products
• Refine and progress the capture plan strategies
• Attend Business Development meetings (kickoff, status, approval etc.)
• Work alongside executive leadership to identify, refine, and execute our DOD and Federal growth strategies
• Achieve yearly sales targets and build opportunity pipelines for out years
• Develop and execute effective business development/sales call plans for meetings with target agencies and program managers
• Develop industry relationships and represent our company at industry events
• Develop and maintain positive working relationships with both internal and external stakeholders, including other business development and capture team members, client executives, proposal managers, and program management teams to ensure effective, efficient, and integrated implementation of capture strategies
• Meet or exceed established performance goals in support of overall corporate growth and new business sales success

Enterprise Account Executive – Federal

Customer Success Manager

• Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
• Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
• Build and maintain accurate renewal forecasts and risk visibility
• Ensure on-time renewal completion and revenue protection
• Manage self-provisioning partner book of business
• Drive structured renewal governance and accountability across stakeholders
• Establish proactive partner health management to identify and mitigate churn risk.
• Define and operationalize partner health scoring frameworks
• Monitor adoption, usage, and value realization signals
• Identify early indicators of risk and execute mitigation strategies
• Lead QBR cadence and governance processes to maintain partner alignment
• Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
• Drive adoption strategies and success plans aligned to partner outcomes
• Support legacy agreement transitions and contract normalization
• Lead escalation management and coordinate internal resources to resolve issues
• Ensure consistent engagement across the partner lifecycle, particularly approaching renewal.
• Operate as a central coordination point across Channel functions.
• Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
• Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption
• Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise
• Maintain clear role boundaries to support the broader channel operating model

Partner Success Manager

Support Engineer

• Manage and mentor a global team of technical support professionals
• Develop and retain talent, fostering career growth and progression
• Drive consistent processes and SOPs for support delivery
• Ensure high levels of customer satisfaction through effective support solutions
• Collaborate across functions to resolve escalated issues and improve supportability
• Generate reports on support metrics and present findings to stakeholders

Senior Manager, Global Technical Support – Call Recording, Analytics

Full-stack Engineer

• Support and empower your team by contributing to a collaborative, inclusive, and respectful work environment
• Partner with engineers and stakeholders across teams to design and implement scalable solutions
• Participate in a shared on-call rotation to support service reliability and incident response with a focus on learning and prevention
• Collaborate with Product and Engineering to define technical requirements, timelines, and deliverables
• Apply modern engineering practices, including Agile methodologies, CI/CD pipelines, and DevOps principles
• Review code, identify areas for improvement, and help reduce technical debt
• Troubleshoot and resolve production issues to maintain high availability and performance
• Continuously learn about emerging technologies and evaluate how they can benefit the team
• Deploy and manage applications in Kubernetes environments
• Monitor application health and performance using tools such as Splunk, Datadog, and Grafana

Software Engineer – Professional Archive Search

Backend Engineer

• Support and empower your team by contributing to a collaborative, inclusive, and respectful work environment
• Partner with engineers and stakeholders across teams to design and implement scalable data solutions
• Participate in a shared on-call rotation to support system reliability and incident response with a focus on learning and prevention
• Collaborate with Product and Engineering to define technical requirements, timelines, and deliverables
• Apply modern engineering practices, including Agile methodologies, CI/CD pipelines, and DevOps principles
• Review code and database changes, identify areas for improvement, and help reduce technical debt
• Troubleshoot and resolve production issues to maintain high availability and performance
• Continuously learn about emerging technologies and evaluate how they can benefit the team
• Monitor database health and performance using tools such as Splunk, Datadog, and Grafana

Database Engineer – Professional Archive Search

Platform Engineer

• You’ll help build and secure cloud infrastructure in highly regulated environments, working on mission-critical platforms with a strong focus on automation, reliability, and security.
• Design and implement secure, scalable AWS network architectures
• Architect hybrid cloud connectivity solutions between on-premises and AWS
• Design high-availability and disaster recovery network architectures
• Define multi-tenant isolation, routing boundaries, and segmentation strategies
• Create and maintain network and architecture diagrams
• Develop and maintain Terraform-based infrastructure for AWS networking resources
• Orchestrate and automate end-to-end infrastructure provisioning across multiple environments
• Design and maintain reusable, environment-aware Terraform modules
• Implement promotion workflows for infrastructure changes across environments
• Ensure consistency, traceability, and auditability of infrastructure changes
• Identify and remediate configuration drift across environments
• Support network designs aligned with FedRAMP and NIST 800-53 requirements
• Implement and review network security controls including NACLs and Security Groups
• Partner with Security and GRC teams to support audits and compliance activities
• Assist in investigating and resolving security incidents involving network systems
• Maintain documentation required for regulated environments
• Optimize AWS network performance, resiliency, and availability
• Design and implement network monitoring and alerting using DataDog, Prometheus, and AWS-native tools
• Participate in troubleshooting and root cause analysis of complex network issues
• Participate in on-call rotation and operational support
• Act as a networking subject matter expert across Platform and Infrastructure teams
• Contribute to architecture reviews, standards, and best practices
• Mentor junior engineers and provide technical guidance
• Maintain runbooks, SOPs, and operational documentation

Senior Platform Engineer

• Design, build, and maintain high-availability backend services that meet reliability and performance goals
• Participate in a shared on-call rotation and contribute to incident response, with a focus on learning and prevention
• Build and improve observability through metrics, logs, traces, dashboards, and alerts (e.g., Splunk, Datadog, Grafana)
• Deploy and manage services in Kubernetes environments
• Troubleshoot and resolve production issues to improve system resilience and reliability
• Review code, identify areas for improvement, and help reduce technical debt
• Collaborate across teams to design scalable architectures and efficient data processing solutions
• Contribute to a culture of knowledge sharing by supporting and learning from teammates
• Stay current with emerging technologies and evaluate how they can strengthen our systems
• Apply modern engineering practices, including Agile methodologies, CI/CD pipelines, and DevOps principles

Software Engineer – Ingestion

• Support and empower your team by contributing to a collaborative, inclusive, and respectful work environment
• Partner with engineers and stakeholders to design and deliver scalable search and data solutions
• Help bridge traditional lexical search and modern semantic search approaches
• Design and implement hybrid search strategies combining keyword-based and vector-based retrieval
• Work with vector databases to manage and query high-dimensional embeddings
• Design and optimize retrieval-augmented generation (RAG) pipelines, including handling long documents and retrieval quality
• Contribute to knowledge graph–driven approaches to enhance search relevance and data relationships
• Build and maintain high-throughput streaming data pipelines (e.g., Kafka) for real-time ingestion and indexing
• Contribute to architectural decisions that improve system scalability, reliability, and observability
• Participate in a shared on-call rotation to support service reliability and incident response with a focus on learning and prevention
• Collaborate with Product and Engineering to define technical requirements, timelines, and deliverables
• Apply modern engineering practices, including Agile methodologies, CI/CD pipelines, and DevOps principles
• Review code, identify areas for improvement, and help reduce technical debt
• Troubleshoot and resolve production issues to maintain high availability and performance
• Stay current with emerging technologies in search, AI, and data systems, and evaluate their impact
• Deploy and manage applications in Kubernetes environments
• Monitor application health and performance using tools such as Splunk, Datadog, and Grafana

Senior Software Engineer – Professional Archive Search, AI

Product Operations

• Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists.
• Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership.
• Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue.
• Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams.
• Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes.
• Build and maintain a single source of truth for product operations documentation, process standards, and best practices.
• Surface and manage risks in product development and launch cycles before they become blockers.
• Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time.

Senior Product Operations Manager

• You will support and empower the team to do their best work.
• Be a strategic partner by actively working with adjacent engineering teams and stakeholders to develop and apply scalable solutions.
• Share rotating on-call duties for our incident response.
• Build and maintain scalable IAM solutions focusing on OAuth 2.0 and OpenID Connect (OIDC) workflows.
• Manage and optimize identity stores using LDIF for data migrations, schema updates, and directory synchronization.
• Integrate and troubleshoot SSO configurations (SAML, OIDC) across diverse service providers and identity providers.
• Develop and maintain microservices that interface with IAM platforms (e.g., Okta, Ping, Auth0, or ForgeRock).Ensure all identity workflows meet security standards and provide necessary logging for compliance audits.
• Design secure API patterns and implement scopes/claims to enforce fine-grained access control.Execute Agile best practices, CI/CD pipelines, automated testing, and DevOps methodologies.
• Perform code reviews, identify technical debt, and contribute to initiatives that improve code quality and system performance.
• Troubleshoot and resolve production issues, ensuring high availability and reliability of services.
• Stay up to date with emerging technologies and industry trends and evaluate their potential impact on the organization.
• Monitor application health and performance in Splunk, Datadog, Grafana.

Senior Software Engineer

• Own Kubernetes platform operations, including cluster health, workload deployments, scaling, and incident response.
• Design, implement, and operate infrastructure automation using Ansible, Terraform, and GitOps workflows (ArgoCD / Flux)
• Lead migration projects moving on-premises workloads toward One Smarsh (cloud-native) platform services.
• Build and maintain CI/CD pipelines (CircleCI, GitHub Actions) for infrastructure and application delivery.
• Drive observability improvements across Datadog, Splunk, and ELK, including dashboards, alert tuning, and SLO/SLA definition.
• Participate in the on-call rotation, responding to P1/P2 incidents; the team rotates on-call roughly every 4-6 weeks and performs scheduled overnight maintenance windows a few times per year.
• Support security and compliance requirements, including patch management, access controls, and audit readiness for regulated workloads.
• Contribute to runbooks and operational documentation as systems are built and changed
• Collaborate with other Smarsh platform teams on the build and adoption of a One Smarsh platform.