Partner Success Manager

Smarsh

Manager of Engineering overseeing US Server team and managing Java developers while guiding product capabilities. Focusing on compliance and cloud-native development, ensuring technical excellence.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
Build and maintain accurate renewal forecasts and risk visibility
Ensure on-time renewal completion and revenue protection
Manage self-provisioning partner book of business
Drive structured renewal governance and accountability across stakeholders
Establish proactive partner health management to identify and mitigate churn risk.
Define and operationalize partner health scoring frameworks
Monitor adoption, usage, and value realization signals
Identify early indicators of risk and execute mitigation strategies
Lead QBR cadence and governance processes to maintain partner alignment
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
Drive adoption strategies and success plans aligned to partner outcomes
Support legacy agreement transitions and contract normalization
Lead escalation management and coordinate internal resources to resolve issues
Ensure consistent engagement across the partner lifecycle, particularly approaching renewal.
Operate as a central coordination point across Channel functions.
Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption
Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise
Maintain clear role boundaries to support the broader channel operating model

Requirements

What you’ll need

5-10 years in Customer Success, Partner Success, Account Management, or similar roles
Experience in SaaS or recurring revenue environments
Strong understanding of renewal processes, forecasting, and retention strategies
Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
Analytical, structured, and execution-focused

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Smarsh Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2001 💸 Finance 🏢 Enterprise ☁️ SaaS 💰 Private Equity Round on 2016-01 Finance
Enterprise
SaaS Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges. Partner Success Manager 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $92k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
Build and maintain accurate renewal forecasts and risk visibility
Ensure on-time renewal completion and revenue protection
Manage self-provisioning partner book of business
Drive structured renewal governance and accountability across stakeholders
Establish proactive partner health management to identify and mitigate churn risk.
Define and operationalize partner health scoring frameworks
Monitor adoption, usage, and value realization signals
Identify early indicators of risk and execute mitigation strategies
Lead QBR cadence and governance processes to maintain partner alignment
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
Drive adoption strategies and success plans aligned to partner outcomes
Support legacy agreement transitions and contract normalization
Lead escalation management and coordinate internal resources to resolve issues
Ensure consistent engagement across the partner lifecycle, particularly approaching renewal.
Operate as a central coordination point across Channel functions.
Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption
Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise
Maintain clear role boundaries to support the broader channel operating model 🎯 Requirements
5-10 years in Customer Success, Partner Success, Account Management, or similar roles
Experience in SaaS or recurring revenue environments
Strong understanding of renewal processes, forecasting, and retention strategies
Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
Analytical, structured, and execution-focused Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 6 minutes ago BusRight 11 - 50 📚 Education 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager owning district relationships and driving adoption of the BusRight platform. Collaborating with educational stakeholders to enhance student transportation safety and efficiency. 🇺🇸 United States – Remote 💰 $2.5M Seed Round on 2021-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Strategic Customer Success Manager 🔥 26 minutes ago SOCi, Inc. 501 - 1000 🤖 Artificial Intelligence 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Strategic Customer Success Manager at SOCi, nurturing client relationships and driving value through our platform. Focus on enterprise clients to meet business goals and enhance user experience. 🇺🇸 United States – Remote 💵 $90k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Success Manager, Spanish Speaking 🔥 27 minutes ago INSTANDA 51 - 200 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Spanish Speaking Client Success Manager at INSTANDA involving technical account management and client success support for North American clients. 🇺🇸 United States – Remote 💵 $75k - $95k / year 💰 $45M Series B on 2022-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇪🇸 Spanish Required Customer Success Manager – Life Sciences, Bilingual (Spanish, English) 🔥 1 hour ago H1 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🧬 Biotechnology Website LinkedIn All Job Openings Customer Success Manager at H1 optimizing healthcare client engagement via data-driven solutions. Building partnerships and enhancing customer experience with innovative platform offerings. 🇺🇸 United States – Remote 💵 $90k - $110k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Senior Customer Success Manager 🔥 2 hours ago Wrike 1001 - 5000 ☁️ SaaS ⚡ Productivity 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Manager partnering with customers to maximize their investment in Wrike, ensuring value through strategic guidance and relationship management with client teams. 🇺🇸 United States – Remote 💵 $113.8k - $122.8k / year 💰 $15M Series B on 2015-05 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

renewal processesforecastingretention strategiesdata-driven decision makingpartner health scoring frameworksrisk mitigation strategiesadoption strategiescontract normalizationescalation management

Soft Skills

leadershipcommunicationanalyticalstructuredexecution-focusedtrusted advisorcollaborationengagementaccountability