Smappee

Technical Program Manager

• Drive execution across the R&D organisation
• Lead multiple concurrent product development projects from concept through industrialisation.
• Translate strategic product roadmaps into executable project plans.
• Build realistic timelines, resource plans and milestone planning together with engineering leaders.
• Ensure projects remain aligned on scope, priorities, dependencies and delivery commitments.
• Become the operational heartbeat of R&D
• Coordinate work across Hardware, Embedded Software, Software, QA, Industrialisation and Product Management.
• Facilitate sprint planning, milestone reviews and project governance.
• Identify bottlenecks early and proactively drive mitigation plans.
• Escalate risks with clear recommendations and proposed solutions.
• Create visibility
• Build and maintain project dashboards and KPI reporting.
• Monitor budget, planning, risks and engineering capacity.
• Deliver concise progress updates to the R&D Director and Executive Leadership Team.
• Ensure decision-making is always based on reliable project information.
• Improve how engineering delivers
• Continuously improve project management methodologies, governance and development processes.
• Introduce scalable ways of working that increase predictability without slowing innovation.
• Standardise templates, planning practices and project reporting.
• Help build a high-performance project culture across the engineering organisation.
• Connect the organisation
• Act as the central coordination point between R&D, Product Management, Operations, Supply Chain, Manufacturing and Customer Support.
• Ensure smooth communication between technical and non-technical stakeholders.
• Help align priorities across departments while safeguarding engineering focus.

Director

• Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.
• Smappee is looking for a results-driven Project Director to lead our Project Management Office and enterprise project portfolio. Combining strategic oversight with hands-on leadership, you will ensure the right projects are delivered in the right way, while continuously improving execution, governance and organizational effectiveness.
• **Responsibilities **Portfolio strategy & governance
• - Own and continuously optimize Smappee's enterprise project portfolio, ensuring initiatives are strategically aligned with business priorities and available execution capacity.
• - Partner with the senior leadership to evaluate, prioritize, sequence and challenge new initiatives based on business value, dependencies, risks, resources and financial impact.
• - Establish and maintain portfolio governance, providing clear visibility into project status, capacity, risks, budgets and delivery performance.
• Strategic project leadership
• - Personally lead the company's most business-critical, cross-functional and high-impact strategic initiatives.
• - Ensure projects are delivered on time, within scope and budget, while balancing quality, customer impact and organizational priorities.
• - Drive alignment across R&D, Product Management, Operations, Sales, Marketing and other business functions.
• PMO excellence
• - Build and continuously improve project management methodologies, governance frameworks, tools and reporting standards.
• - Challenge existing ways of working and drive continuous improvements to increase organizational effectiveness, speed and scalability.
• - Define and monitor portfolio KPIs to support data-driven decision making and continuous improvement.
• Leadership
• - Lead and coach the (small) Project Management team, fostering a culture of ownership, accountability and continuous development.
• - Provide direction, support and mentoring to Project Managers while directly managing selected strategic programs.
• - Promote collaboration across departments and create strong stakeholder engagement throughout the organization.

Project Director

Account Manager

• Develop and grow your territory (The Netherlands) through active prospecting and structured market outreach.
• Identify, approach, and close new partnerships with installers, CPOs (Charge Point Operators), facility managers, fleet operators, and real estate professionals.
• Manage the full sales cycle: from first contact and needs analysis to proposal, negotiation, and closing.
• Build and maintain a strong sales pipeline, ensuring accurate follow-up and CRM management.
• Analyse customer needs and business cases to offer tailored EV charging solutions with clear added value.
• Monitor market trends and competitor activities, translating insights into concrete commercial actions.
• Combine working at our local office in Naarden with visits to clients in your region.

Business Development, Account Manager

Business Development Rep

• Identify and evaluate business opportunities in the German market to drive company growth.
• Develop and implement strategic plans to effectively penetrate the German market.
• Build and maintain strong relationships with prospective customers, partners and relevant stakeholders.
• Conduct market analyses and research to support informed decision-making.
• Work closely with marketing and sales teams to tailor promotional and sales strategies specifically for Germany.
• Negotiate contracts and agreements to secure new business partnerships.
• Support new customers during project rollouts.
• Prepare regular reports on business development progress and relevant market insights.

Business Development Manager

Support Engineer

• You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail.
• When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging.
• You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers.
• You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers.
• You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues.
• You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams.
• You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality.
• You will collect and analyse customer feedback to identify and address recurring issues.
• You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation.

Technical Support Specialist – EV & Energy Solutions

Field Engineer

• Act as the sole technical expert for DC and AC charging infrastructure projects in the Netherlands.
• Support commissioning, troubleshooting, and technical interventions for complex charging installations.
• Diagnose and resolve issues related to charging hardware (AC and DC), connectivity, backend communication, and energy systems.
• Coordinate technical escalations with HQ Engineering and Product teams.
• Support installers and service partners during complex technical cases and interventions.
• Drive root-cause analysis and contribute to structural improvements in service quality and operational processes.
• Support warranty handling, spare parts coordination, technical training, and knowledge sharing.
• Deliver technical training to partners and installers.

Technical Program Manager

Project Director

Business Development, Account Manager

Business Development Manager

Technical Support Specialist – EV & Energy Solutions

Senior Technical Service Engineer – Charging Solutions