Smappee

Account Manager

• Develop and grow your territory (The Netherlands) through active prospecting and structured market outreach.
• Identify, approach, and close new partnerships with installers, CPOs (Charge Point Operators), facility managers, fleet operators, and real estate professionals.
• Manage the full sales cycle: from first contact and needs analysis to proposal, negotiation, and closing.
• Build and maintain a strong sales pipeline, ensuring accurate follow-up and CRM management.
• Analyse customer needs and business cases to offer tailored EV charging solutions with clear added value.
• Monitor market trends and competitor activities, translating insights into concrete commercial actions.
• Combine working at our local office in Naarden with visits to clients in your region.

Business Development, Account Manager

Business Development Rep

• Identify and evaluate business opportunities in the German market to drive company growth.
• Develop and implement strategic plans to effectively penetrate the German market.
• Build and maintain strong relationships with prospective customers, partners and relevant stakeholders.
• Conduct market analyses and research to support informed decision-making.
• Work closely with marketing and sales teams to tailor promotional and sales strategies specifically for Germany.
• Negotiate contracts and agreements to secure new business partnerships.
• Support new customers during project rollouts.
• Prepare regular reports on business development progress and relevant market insights.

Business Development Manager

Support Engineer

• You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail.
• When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging.
• You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers.
• You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers.
• You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues.
• You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams.
• You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality.
• You will collect and analyse customer feedback to identify and address recurring issues.
• You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation.

Technical Support Specialist – EV & Energy Solutions

Field Engineer

• Act as the sole technical expert for DC and AC charging infrastructure projects in the Netherlands.
• Support commissioning, troubleshooting, and technical interventions for complex charging installations.
• Diagnose and resolve issues related to charging hardware (AC and DC), connectivity, backend communication, and energy systems.
• Coordinate technical escalations with HQ Engineering and Product teams.
• Support installers and service partners during complex technical cases and interventions.
• Drive root-cause analysis and contribute to structural improvements in service quality and operational processes.
• Support warranty handling, spare parts coordination, technical training, and knowledge sharing.
• Deliver technical training to partners and installers.

Senior Technical Service Engineer – Charging Solutions

• Belgium based Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future.
• What does it mean to work at Smappee? At Smappee, we take ownership, collaborate openly, and communicate transparently. We stand behind our commitments and aren’t afraid to experiment, challenge ideas, and grow through change.
• **Responsibilities**
• We are seeking a fulltime results-driven Business Development Manager Germany (independent contractor) to join our international team. This role is crucial for our company's growth by identifying and capitalizing on new market opportunities. The ideal candidate will possess a strategic mindset, strong interpersonal skills, and a proven track record in new business development within emerging or unexplored markets.
• You will be responsible for conducting comprehensive market research, building strong client relationships, and developing tailored business strategies that align with our company goals. Collaborating closely with cross-functional teams at our HQ in Belgium including marketing, sales, and product development, you will ensure seamless set-up and execution of growth initiatives. You will report to the Region Manager Nordics/Netherlands/DACH. This position offers an exciting opportunity to shape the future of our business by driving expansion into new territories, enhancing brand presence, and ultimately increasing revenue streams. If you are passionate about building business from the ground up, innovation, market analysis, and cultivating new partnerships, then you will thrive in this role where your impact is directly linked to the success of our company’s international growth ambitions.
• - Identify and evaluate opportunities on the German market to drive business growth.
• - Develop and execute strategic plans to penetrate Germany effectively.
• - Build and maintain strong relationships with potential clients, partners, and stakeholders.
• - Conduct market research and analysis to inform decision-making.
• - Collaborate with marketing and sales teams to tailor promotional strategies for Germany.
• - Negotiate contracts and agreements to secure new business partnerships.
• - Support new customers in the roll out of projects.
• - Prepare regular reports on business development progress and market insights.