Slipstream IT

Salesforce Developer

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed
• Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement
• Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations
• Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data
• Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR)
• Design HCP and patient portal experiences on Experience Cloud, including authentication, authorization, identity, and patient/caregiver delegation patterns
• Provide hands-on technical leadership across configuration, Apex, Lightning Web Components (LWC), Flow, and integration design reviewing code, design artifacts, and platform decisions to ensure quality and scalability
• Lead technical discovery and architecture workshops with client stakeholders across patient services operations, IT, security, and compliance
• Translate business and clinical requirements into pragmatic, validated solution designs, balancing platform best practice with delivery realities
• Author solution architecture documentation, including data model diagrams, integration architecture, security model, environment strategy, and architecture decision records (ADRs)
• Partner with BAs, developers, QA, and validation leads to ensure solution designs are buildable, testable, and (where applicable) validatable under GxP and 21 CFR Part 11 considerations
• Mentor developers, junior architects, and BAs on Health Cloud, Life Sciences Cloud, and Patient Services patterns, including design reviews, code reviews, and technical coaching
• Support presales and solutioning for Patient Services pursuits, including level-of-effort estimation, SOW input, response to RFx, and client architecture presentations
• Stay current on the Salesforce HLS roadmap (Life Sciences Cloud, Health Cloud, Agentforce for HLS, Data Cloud) and translate platform direction into recommendations for clients and internal Slipstream investment
• Contribute to Slipstreams Patient Services accelerators, reference architectures, and reusable assets to improve delivery speed and quality across engagements

Salesforce Solution Architect, Patient Services

Human Resources

• Assist with all internal and external Human Resources related inquiries or requests
• Processes new hire onboarding and employee through HRIS
• Hold new hire orientation for all W2 new hires
• Maintain digital copies of employee records in compliance with federal regulations
• Perform I9/E-Verify & background checks for all W2 new hires
• Assist with performance management procedures

Human Resources Coordinator

Marketing

• Work with the marketing team with the planning and execution of conferences, hosted events, and internal events.
• Maintain the master marketing events, calendar, tracking deadlines, deliverables, and registrations.
• Support event logistics coordination including registrations, collateral tracking, and vendor communication.
• Assist with on-site or virtual event preparation, including presentation materials and attendee tracking.
• Help with the post-event follow-up activities and performance tracking.
• Help maintain marketing content systems and ensure assets remain current and organized.
• Assist in maintaining a centralized marketing content library including case studies, pitch decks, one-pagers, and event materials.
• Support content tracking and version control across shared platforms.
• Help with light copy updates and formatting for marketing materials.
• Assist with content repurposing across digital channels.
• Assist with timely and accurate website updates.
• Help draft and schedule LinkedIn content aligned with campaign, events and thought leadership activities.
• Assist with building and deploying email campaigns within Slipstreams marketing automation tool.
• Help maintain campaign calendars and ensure timely execution across channels including Slipstreams website.

Marketing Intern – Marketing Associate

Systems Engineer

• Solve business problems by performing analysis, preparing recommendation(s), and providing project leadership/management for successful implementation of relevant technology, business process modifications, and/or enhancements
• Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-premises and cloud environments
• Monitor, measure, and optimize the performance of all network hardware, storage, compute, software, telephony, cabling, and data communications connections ensuring maximum uptime
• Identify, analyze, diagnose, research, and resolve technical problems for individuals and groups in an efficient manner; recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate
• Provide escalated support for the Service Desk, Level II, and Senior Network Administrators and perform tactical problem resolution as required
• Assist with the implementation of security initiatives and cybersecurity-related projects
• Communicate highly technical information to both technical and non-technical personnel
• Develop and maintain network security, data integrity, and file system security processes and procedures
• Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems
• Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup processes
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
• Provide onsite infrastructure support 5 days a week within the Durham office locations
• Provide technical support for weekly company and department events
• Available to work after hours and weekends as required
• Assist onsite technicians with complex technical issues
• Other duties and projects as assigned by the supervisor
• Excellent time management ability to prioritize queues, projects, and other assignments
• Strong team player working on both shared and individual assignments.

System Engineer

Architect

• Lead end-to-end implementation of Reltio MDM solutions including architecture, design, development, and deployment.
• Design and configure Reltio data models, match/merge rules, survivorship rules, reference data management, hierarchies, and workflows.
• Work closely with business stakeholders to define MDM strategy, governance, and master data processes.
• Implement and support MDM solutions for: HCP/HCO mastering Customer 360 Product mastering Territory alignment Consent and compliance-related data domains
• Integrate Reltio with upstream/downstream systems such as: Veeva CRM Salesforce Snowflake SAP Data warehouses/lakes Third-party healthcare data providers (IQVIA, Veeva OpenData, & MMIT).
• Configure and optimize: Match & merge algorithms Survivorship rules Crosswalks Data quality validations Stewardship workflows
• Collaborate with data governance and analytics teams to ensure high-quality mastered data.
• Support data migration, data onboarding, and large-scale data harmonization activities.
• Provide technical leadership, mentoring, and best practices to project teams.
• Participate in architecture reviews, estimations, and client discussions.

Life Sciences Reltio MDM Architect – Lead Consultant

Compliance

• Administer, configure, and optimize the OneTrust platform on client engagements across modules including Privacy Management, Consent & Preferences, Third-Party Risk, Data Discovery, and GRC, depending on client need
• Build and maintain assessments, workflows, data inventories, and Records of Processing Activities (ROPAs) within OneTrust, applying consistent design patterns across engagements
• Support Data Protection Impact Assessments (DPIAs), Transfer Impact Assessments (TIAs), and Legitimate Interest Assessments (LIAs) through platform configuration and stakeholder coordination
• Manage cookie consent banners, preference centers, and consent lifecycle workflows across client digital properties, ensuring alignment with applicable jurisdictional requirements
• Configure and operate Data Subject Access Request (DSAR) intake, fulfillment, and reporting workflows, partnering with client privacy and legal teams on response coordination
• Translate privacy, legal, and regulatory requirements into platform configuration, workflows, assessment templates, and reporting that are testable, traceable, and audit-ready
• Onboard new client business units and users onto the platform, including role-based access design, training delivery, and operational documentation
• Partner with Solution Architects, BAs, QA, and client stakeholders to align OneTrust configuration with broader compliance, security, and IT landscape decisions
• Support integrations between OneTrust and adjacent enterprise systems including Salesforce, Veeva, identity providers, ticketing systems, and data discovery tools
• Apply life sciences privacy context to platform scope decisions, including HCP and patient engagement, clinical and research data considerations, sample management, MLR/PRC review, field tools, and consent and privacy obligations across commercial, medical, and clinical remits
• Support audit readiness and regulatory inquiry response, including evidence collection, traceability, change history, and platform documentation
• Monitor and apply OneTrust platform updates, new modules, and roadmap changes, advising clients on adoption and impact
• Establish and contribute to Slipstreams OneTrust delivery assets, including reusable configuration patterns, assessment templates, workflow libraries, and implementation playbooks
• Generate dashboards, reports, and quality metrics for client compliance tracking and Slipstream leadership visibility, including DSAR cycle time, assessment completion, consent performance, and third-party risk posture
• Support presales and SOW development for OneTrust scope, including effort estimation, configuration level-of-effort, and articulation of Slipstreams OneTrust capabilities to prospective clients
• Mentor junior analysts and contribute to peer reviews of platform configuration, assessment design, and client deliverables

Salesforce Solution Architect, Patient Services

Human Resources Coordinator

Marketing Intern – Marketing Associate

System Engineer

Life Sciences Reltio MDM Architect – Lead Consultant

Privacy and Compliance Specialist