Safety Quality Program Manager
AdventHealth
Go
Respiratory Therapist
SleepDoctor
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $68,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
- Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans.
- Drive sales of CPAP, BiPAP, and related therapy equipment, ensuring recommendations align with physician orders and individual treatment plans.
- Follow up with patients promptly to ensure satisfaction, address concerns, and reinforce commitment to therapy.
- Perform virtual demonstration and education of respiratory therapy equipment.
- Train and educate consumers on use of equipment and answer any inquiries related to services or equipment.
- Keep track of industry news and developments. Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices.
- Provide technical support for PAP patients, referrals, and team members.
- Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
- Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
- Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.
Requirements
- Licensed Respiratory Therapist (RRT or CRT) and/or Registered Polysomnographic technologist (RPSGT) with 2-3 years of DME experience and/or sleep lab titration experience.
- Be able to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP and BiPAP equipment.
- Be able to set up and operate devices such as CPAP and BiPAP machines.
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products.
- Excellent verbal, written, communication skills, and ability to properly treat confidential information.
- Thrive in a fast-paced and collaborative cross-functional environment; can multi-task and pivot with relative ease as priorities change.
