SleepDoctor

Therapist

• Analyze home sleep test results to identify patterns and abnormalities
• Communicate findings clearly and effectively to customers
• Address customer questions and concerns
• Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans
• Drive sales of CPAP, BiPAP, and related therapy equipment
• Follow up with patients promptly to ensure satisfaction
• Perform virtual demonstration and education of respiratory therapy equipment
• Train and educate consumers on use of equipment and answer any inquiries related to services or equipment
• Keep track of industry news and developments
• Provide technical support for PAP patients, referrals, and team members

Respiratory Therapist

• Analyze home sleep test results to identify patterns and abnormalities.
• Communicate findings clearly and effectively to customers.
• Address customer questions and concerns.
• Provide equipment recommendations based on sleep test results and physician recommendations.
• Drive sales of CPAP, BiPAP, and related therapy equipment.
• Follow up with patients promptly to ensure satisfaction, address concerns, and reinforce commitment to therapy.
• Perform virtual demonstration and education of respiratory therapy equipment.
• Train and educate consumers on use of equipment and answer any inquiries related to services or equipment.
• Maintain working knowledge of current DME products and services offered by the company.
• Provide technical support for PAP patients, referrals, and team members.
• Maintain good relations with clients and consult with referring physicians regarding patient treatment.
• Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
• Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.

• Own the operational workflow from order intake through payer-required adherence monitoring.
• Manage intake inside of DME software (NikoHealth), validating prescriptions, sleep studies, demographic data, and insurance coverage.
• Confirm eligibility, document benefits, secure required documentation, and prepare clean, audit-ready orders for fulfillment and billing.
• Actively monitor CPAP compliance for patients in their initial adherence window.
• Review compliance status, identify patients trending non-adherent, and conduct outbound outreach to patients at risk of failing insurance requirements.
• Use standardized scripting and structured follow-up workflows to help patients improve usage and remain eligible for coverage.
• Ensure clean documentation before shipment and accurate insurance verification before billing.

Sleep Therapy Coordinator

General Counsel

• You'll own our end-to-end compliance function, serve as a trusted strategic partner to the executive team, and dramatically reduce our reliance on outside counsel by bringing sharp, practical legal judgment in-house.
• Design, implement, and continuously improve a comprehensive compliance program spanning DME, telehealth, and digital health operations.
• Serve as the company's Compliance Officer, maintaining all relevant policies, procedures, and training programs across the business.
• Conduct and oversee internal compliance audits; manage any regulatory inquiries or investigations.
• Monitor evolving federal and state regulatory requirements and translate them into operational guidance for the business.

General Counsel – Fractional

Product Marketing

• Identify and prioritize high-yield physician sub-segments.
• Refine B2B narrative and create tailored collateral for different stakeholders.
• Define, test, and prove a more efficient approach to demand generation and lead conversion.
• Lead the pilot of the new channel strategy and coordinate among Marketing, Sales, and Operations.

GTM Product Marketing – B2B Physician Channel

Compliance

• Adherence Monitoring: Monitor patient equipment usage data (e.g., CPAP/BiPAP downloads) to verify that patients are meeting compliance milestones.
• Proactive Clinical Outreach: Identify patients struggling with adherence. Initiate empathetic, timely outreach to troubleshoot issues, provide encouragement, and ensure patients are sleeping better through consistent therapy.
• Interdepartmental Liaison: Work closely with the billing and intake departments to resolve "held" claims caused by missing or non-compliant documentation.
• Patient Outreach: Contact patients and physician offices to obtain necessary clinical updates or to discuss equipment non-compliance issues.
• Reporting: Maintain detailed compliance logs and prepare monthly reports for leadership regarding audit findings and adherence rates.

Respiratory Therapist

Respiratory Therapist

Sleep Therapy Coordinator

General Counsel – Fractional

GTM Product Marketing – B2B Physician Channel

Compliance Specialist