SleepDoctor

Customer Support

• Work with patients to obtain corrected or missing documentation.
• Review and process durable medical equipment and diagnostic orders.
• Follow up with patients who are missing documentation.
• Contact patients when their order is unable to be fulfilled.
• Follow up with patients who need to submit diagnostic testing.
• Manage patient and order flow from third-party ordering platforms.
• Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software.
• Handle rescheduling or cancellations, accommodating patient needs while managing the company’s scheduling requirements.
• Verify insurance information with patients, providing necessary instructions and information when necessary.

Customer Support Specialist I

Controller

• Oversee all accounting functions, including month-end close, general ledger, accounts receivable/payable, payroll, and tax compliance.
• Maintain a hands-on approach to daily accounting operations, including direct involvement in revenue recognition, general ledger, and month-end close activities.
• Ensure accurate and timely financial reporting in accordance with GAAP.
• Manage consolidations across multiple entities within a PC-MSO structure.
• Prepare financial packages and support investor and lender reporting.
• Provide oversight of RCM processes for insurance-based revenue streams, including billing, collections, and reimbursement.
• Oversee both the implementation and ongoing management of RCM systems and processes to ensure accurate, efficient, and compliant operations.
• Partner with internal stakeholders and external partners to ensure proper claims submission, payment posting, and revenue recognition.
• Review key performance metrics (e.g., DSO, denial rates, collections) and recommend process improvements.
• Lead financial systems integration and process setup related to the PC-MSO and insurance-reimbursed lines of business.
• Leverage automation and technology to enhance reporting accuracy, control, and scalability.
• Maintain and strengthen internal controls, accounting policies, and procedures.
• Oversee NetSuite configuration, data integrity, and optimization to support new business models.
• Manage relationships with external auditors and tax advisors.
• Ensure compliance with healthcare accounting and reporting requirements, including payor arrangements and PC-MSO structures.
• Support financial aspects of HIPAA, CPOM, and other regulatory compliance programs.
• Lead and mentor the accounting team, ensuring accuracy, accountability, and alignment.
• Collaborate cross-functionally with operations, FP&A, and business leadership to support ongoing initiatives.
• Maintain a “hands-on” approach with a high level of ownership and attention to detail.

Interim Controller

Vice President

• Create and lead a national, multi-year commercial payor contracting strategy for both our integrated PC (clinical) and DME (equipment) entities to achieve core business growth objectives
• Lead all negotiations to secure new and/or improved commercial contracts, ensuring optimal reimbursement rates and favorable utilization terms for both professional sleep services and Durable Medical Equipment
• Help develop financial models to evaluate contract performance, monitor KPIs, and ensure profitable network participation across all contracts
• Work directly with the RCM and Finance teams to ensure all negotiated contract terms are accurately loaded, interpreted, and operationalized for proper claims submission and payment
• Oversee all contracting activities to ensure strict adherence to federal and state healthcare regulations (e.g., Stark Law, Anti-Kickback Statute, HIPAA) and manage the timely credentialing process
• Serve as the primary liaison for all commercial payor relationships, providing strategic direction, and leading future contracting and team development efforts

VP of Payor Contracting

Product Manager

• Work closely with the VP of Product to design and guide the end-to-end insurance product experience from eligibility checks to therapy fulfillment.
• Lead the product introduction of insurance-based pathways for at-home sleep testing (HST) and DME therapy.
• Define workflows for eligibility, benefits verification, prior authorizations, claims, and billing.
• Ensure parallel operation of cash-pay and insurance flows without introducing friction.
• Translate insurance requirements into actionable platform workflows and technical specifications.
• Collaborate across engineering, operations, and clinical teams to ensure requirements are translated into buildable product features.
• Support execution of integrations with DME systems, payor networks, and internal tooling.
• Identify platform gaps and propose solutions that maintain scalability across cash and insurance channels.
• Contribute to roadmap planning by assessing impact and feasibility of insurance-related initiatives.
• Design user journeys that set expectations clearly for patients choosing insurance vs. cash pay and ensure HIPAA compliance, data integrity, and regulatory adherence.

Product Manager, Integrated Care

Therapist

• Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
• Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans.
• Drive sales of CPAP, BiPAP, and related therapy equipment, ensuring recommendations align with physician orders and individual treatment plans.
• Follow up with patients promptly to ensure satisfaction, address concerns, and reinforce commitment to therapy.
• Perform virtual demonstration and education of respiratory therapy equipment.
• Train and educate consumers on use of equipment and answer any inquiries related to services or equipment.
• Keep track of industry news and developments. Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices.
• Provide technical support for PAP patients, referrals, and team members.
• Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
• Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
• Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.

Respiratory Therapist

Analytics Engineer

• Develop, optimize, and maintain transformation workflows in DBT Cloud for our Snowflake data warehouse
• Expand and refactor the transformation codebase to improve efficiency, scalability, and data quality
• Ensure data consistency, reliability, and continuity across all data marts and datasets
• Design and implement new data marts to simplify analytics and support business needs
• Collaborate with business users to build and maintain impactful Sigma dashboards and reports
• Implement tests to ensure data quality and proactively catch anomalies
• Perform advanced analytics and ad-hoc data investigations to support decision making
• Document data models, transformation logic, and analytics solutions for transparency and maintainability
• Monitor data pipeline performance and troubleshoot issues as they arise