Provider Support Specialist
Groups Recover Together
Bilingual Care Coordinator
Groups Recover Together
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $43,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- The Care Coordinator at Groups ensures smooth daily operations, provides care coordination and navigation, supports care teams, manages schedules and communication, maintains member records in an EMR, assists with member concerns, navigates community resources, addresses health-related social needs, and supports member wellness. Administrative Functions Deliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, text message, email or video conferencing. Maintain the overall office, ensuring cleanliness, compliance of Health and Safety Standards, and welcoming members to the office Ensure member compliance with provider attendance. Support counselors in managing in-person or virtual group meetings. Support members with their treatment, including obtaining ROIs, submitting UDS, conducting medication counts. Support providers with medication and prescription adjustments for members. Care Coordination Functions Maintain a shared caseload, coordinating with counselors, providers, and recovery support specialists to connect members with local resources and remove barriers to care. Support new members in transitioning to their home care team and adapting to the Groups’ model. Link members to services, follow up on needs, and troubleshoot treatment-related issues (scheduling, pharmacy, prescriptions, and care coordination). Become an expert in community insurance, healthcare, and social services. Facilitate access to community-based support systems. Conduct outreach and engagement efforts. Collaborate with a multidisciplinary team to ensure quality, member-centered care. Assist members in goal-setting, care coordination, and treatment engagement. Maintain accurate, timely documentation in the electronic health record. Participate in required continuing education to uphold certification or licensure.
Requirements
- High school diploma required. Additional minimal educational requirements vary by state, and may include: Bachelor’s degree in related field (Virginia and Tennessee) Associate’s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine) Bilingual (Spanish) fluency 2 years of relevant experience preferred: with case management, care navigation, healthcare, administration or hospitality preferred. Ability to work evenings. Experience working with Electronic Medical Record (EMR) systems. Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote location. Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.
