Solution Consultant, German Speaker
Benefex
Senior Program Manager – Major Deployments
Skydio
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado
Visit company websiteSalary
💰 $139,500 - $186,000 per year
Job Level
Senior
About the role
- Lead and drive all aspects of implementation and delivery for Law Enforcement Customers, including cost, performance, scheduling, project planning, technical execution, risk management and problem solving
- Serve as Skydio's Law Enforcement customer liaison and broadly responsible for the success of contracts
- Learn technical concepts quickly and employ them; dig into details to understand program dependencies and manage technical and program risks
- Utilize technical capability with program management skills to deliver outcomes for the customer
- Provide input into a wide range of technical activities; collaborate with Customer Success, Technical Support, Product, Marketing, Development and Engineering teams
- Plan and design end-to-end project deployment and integration activities to ensure successful launch and operational success; manage production and implementation programs against cost, schedule and technical requirements
- Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution
- Establish relationships with Law Enforcement customers and build & drive plans with engineering teams to meet milestones
- Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring coordinated approach to product delivery
Requirements
- Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies
- Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field
- Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development
- Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning
- Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently
- Strong preference for Colorado or Arizona location
