Senior Client Services Specialist, EOR Operations
Referral Jobs (askreferral.io)
Solution Consultant, German Speaker
Benefex
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own solution design & delivery
- Lead collaboration with clients, brokers, and providers throughout the project lifecycle
- Collect and document client requirements and translate them into clear solution designs
- Work closely with technical colleagues to ensure solutions are feasible and aligned with client goals
- Identify potential risks and create resilient end-to-end solutions
- Ensure an excellent user experience for both employees and administrators
- Build trusted relationships with key client stakeholders
- Share your expertise internally
- Support product development and contribute to internal solution best practices
- Join sales meetings as a solution expert when needed
- Share insights about technical benefit setups and integrations
- Help improve and standardize internal implementation processes
- Stay up to date on global benefits trends and bring that knowledge to the team
- Be a role model within the consulting team, setting high standards and mentoring others
Requirements
- Strong working proficiency in English and German
- Experience in customer-facing roles, ideally in a project delivery or consulting environment
- Proven track record managing multiple projects at once
- Familiarity with systems integration (HR or Payroll systems is a plus)
- A natural problem solver who challenges the status quo and drives improvements
- Great communicator — able to simplify complex concepts for any audience
- A collaborative team player who thrives in cross-functional environments Desirable:
- Experience implementing large complex multi-national client-facing technology projects
- Benefits experience from either working for a benefits tech company, implementing benefits tech within your organisation, being a tech-savvy individual in the benefits sector.
