Account Manager
Acoustic
SLED Account Manager
Skillsoft
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the “operating system” of the territory
- Responsible for renewal and upselling of account, as well as process KPIs
- Maintain clean, accurate Salesforce records (accounts, contacts, activities, opportunities, quotes).
- Build and refresh reports & dashboards; track pipeline hygiene, next steps, and close dates.
- Coordinate calendars, customer touch cadences, and follow-ups across multiple stakeholders.
- Advance deals & renewals
- Prepare proposals, order forms, and statements of work from approved templates.
- Execute-discovery calls, demos, and evaluations with prospects and clients; capture notes and next steps.
- Manage a subset of smaller transactions/renewals end-to-end with oversight.
- Customer coordination
- Schedule meetings, circulate agendas/recaps, log action items, and drive to closure.
- Route customer questions to the right SMEs (solutions consultants, CS, support, legal, procurement).
- Data & process
- Track key dates (renewals, budget cycles, RFPs/RFQs, board approvals) and maintain an account plan library.
- Follow established sales processes; offer constructive feedback to improve efficiency and customer experience.
- Learn & grow
- Build a working knowledge of the SLED buying process (procurement, contracts, cooperative agreements).
- Develop fluency in Skillsoft’s portfolio (Percipio LXP, Leadership & Business, Tech & Dev, Coaching).
- Participate in enablement—product, competition, objection handling, and value messaging.
Requirements
- Website LinkedIn All Job Openings Elearning
- Training
- Learning Solutions
- Courseware
- Learning Management System (LMS) Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs. 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS
Benefits
- medical
- dental
- vision
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcereportingdashboard creationproposal preparationorder form creationdiscovery callsdemosaccount managementpipeline trackingaccount planning
Soft skills
customer coordinationstakeholder managementcommunicationorganizational skillsfeedback provisionproblem-solvingtime managementcollaborationadaptabilityattention to detail
