Account Manager

• Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
• Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
• Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.
• Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
• Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
• Maintain client satisfaction scores and retention rates that exceed department benchmarks.
• Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
• Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
• Translate marketing data into clear, actionable recommendations for executive-level clients.
• Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
• Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
• Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.
• Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
• Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
• Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.

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