Account Manager
Acoustic
Account Manager, VIP
Setton Industries Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $107,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
- Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
- Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.
- Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
- Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
- Maintain client satisfaction scores and retention rates that exceed department benchmarks.
- Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
- Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
- Translate marketing data into clear, actionable recommendations for executive-level clients.
- Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
- Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
- Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.
- Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
- Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
- Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.
Requirements
- Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
- Experience: 2+ year of progressive experience in client-facing account management in digital marketing or advertising agency.
- 2+ years of managing enterprise or VIP accounts.
- 1+ year of working with legal clients.
- Proven track record of upselling and growing client accounts.
- Experience working with cross-functional teams to execute client strategies.
- Skills: Expert understanding of SEO, SEM, social media marketing, analytics, and content strategy.
- Strong business acumen with the ability to connect marketing KPIs to broader business outcomes.
- Exceptional presentation and communication skills, including executive-level reporting.
- Highly organized and detail-oriented, with a passion for excellence in client delivery.
- Comfortable operating in fast-paced, results-oriented environments with multiple stakeholders.
- Willingness to travel for client meetings, conferences, and strategic planning sessions.
Benefits
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEOSEMsocial media marketinganalyticscontent strategyclient account managementbudget managementperformance metricsdigital marketingupselling
Soft skills
communication skillspresentation skillsbusiness acumenorganizational skillsdetail-orientedclient relationship managementstrategic thinkingmentoringcollaborationproblem-solving
