Technical Solutions Analyst
Skillable
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Idaho, Kentucky, Maine, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $85,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudDockerGoogle Cloud PlatformJavaScriptPythonReact
About the role
- Work with Technical Solution Managers to ensure the customer’s success on Skillable platforms on a regular cadence and ad-hoc as required
- Provide proactive post-sales technical and tactical support related to the implementation, initial set-up and specific customization of customer needs within Skillable applications and cloud provider vendors
- Own accountability of bench (non-TSM assigned) tickets, ensuring that SLAs are met and work items are tracked within the ticketing system
- Continuously contribute to Skillable’s source of truth efforts for consistent and singular information tools, documentation and resources to guide and assist in customer platform usage or troubleshooting
- Provide customers with updated, clear and effective readiness materials, documentation, and tools to guide in the use and troubleshooting of issues
- Collect, analyze and provide trend feedback, internal data and lab usage reports to Sales as needed for activities such as quarterly business reviews, opportunity scoping and customer support
- Partner with Marketing, Product Management, Infrastructure and Engineering teams related to platform and application issues or common feedback and requests from customers
- Perform activities within Skillable Studio as necessary as part of the Client Experience org during the customer lifecycle, onboarding or customer support
- Partner with stakeholders in maintaining updated information on the Hub site(s) related to onboarding and implementation of new customers and updates to existing customers
- Support and promote the company values through positive interactions with both internal and external partners and customers
- Other strategic business initiatives or cross-functional project involvement as required
Requirements
- Bachelor’s degree in computer science, related field OR equivalent professional experience in a technical and direct customer facing role
- 2+ years of relevant professional experience within operational and customer impacting roles
- Experience in developing and testing virtualized lab environments
- Proficiency in Hyper-V or ESXi
- Knowledge of Server/Client Distributed Model
- Skills in JavaScript Console/DOM Web Application Troubleshooting
- Familiarity with PowerShell, Python, JavaScript, React
- Experience with Git/GitHub/ADO
- Understanding of RESTful API
- Experience with Docker and Virtualization Technologies
- Familiarity with implementations of common VPN protocols (OpenVPN, Wireguard, etc.)
- Experience with common Public Cloud Providers (Azure, AWS, or GCP) required
- Azure RBAC and Policy, AWS IAM Permissions Boundaries, Azure ARM, AWS Cloud Formation, Azure Blob and AWS experience is desirable
- Strong ability to troubleshoot and problem solve
- Clear and professional communication skills – both written and verbal – across various audience levels including leadership
- Ability to multi-task, prioritize, and meet deadlines
- Desire and ability to work at a fast pace and drive concurrent technical projects
- Proven ability with excellent written and verbal communication skills
- Must be comfortable working closely with technical and business audiences of all levels
- Experience working cross-functionally and promoting collaborative partnerships to drive results
- Strong MS Office, including Teams for web conferencing and internal communication and collaboration preferred
- Detail oriented and organized
- Periodic travel may be required equaling up to approximately 10% of the time
- Must be authorized to work in the U.S.; Skillable participates in E-Verify and can only hire candidates with primary residence in specified U.S. states (see posting)
Benefits
- Fully remote with a monthly stipend to pay for office services and supplies
- Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts
- EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options
- 401(k) with Company match
- Tuition reimbursement
- Healthy lifestyle reimbursements
- Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave
- Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week
- Access to pet insurance
- Access for employees and dependents to Skillable learning opportunities through our product and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptPowerShellPythonReactHyper-VESXiDockerRESTful APIGitVirtualization Technologies
Soft skills
troubleshootingproblem solvingcommunication skillsmulti-taskingprioritizationdeadline managementcollaborationdetail orientedorganizational skillscustomer-facing