Sitemate

Customer Success Manager

• Work closely with Customer Success and Sales teams to support onboarding, retention, and growth for SMB customers
• Take ownership of a portfolio of SMB customers as their main point of contact
• Prescribe recommendations for configuring our software for heavy industries use cases
• Monitor customer account health, identify at-risk customers and take proactive steps to reduce churn
• Identify upsell opportunities and loop in an Account Manager as required
• Monitor feature utilisation and drive adoption and engagement
• Use tools such as Salesforce, Front and Vitally to capture and share key client information internally
• Respond to incoming NPS survey responses, collect customer feedback and relay insights to the product team
• Help resolve support queries and escalate issues to the product team when necessary
• Build long-lasting customer relationships to increase retention, loyalty and advocacy
• Serve as the first CS hire in Austin and work directly alongside the CRO, contributing to GTM activities and regional growth

Customer Success Associate

Sales Development Rep

• Qualify and route inbound leads through self-service and inside sales channels
• Engage prospects primarily via phone calls, emails and live chat on the website
• Use internal tools such as Slack and Salesforce to manage and communicate about leads
• Book and drive product demonstrations; quota measured by demonstrations booked and completed
• Meet or exceed monthly targets and KPIs for demo bookings
• Collaborate with cross-functional teams including engineering, product, design, marketing, sales and customer success
• Learn industry-specific terminology related to the built world and SaaS metrics
• Upskill phone and email selling skills through onboarding and examples provided

Sales Development Representative

• Inbound Sales Development Representative role to accelerate Sitemate’s growth in North America.
• Qualify and route inbound leads through self-service and inside sales channels.
• Engage prospects via phone, email, live chat and internal tools (Slack, Salesforce).
• Book and hand off product demonstrations; quota measured by demos booked and completed.
• Report to the GTM Lead, collaborate with local team and senior leadership.
• Fast-paced environment requiring quick learning of the built world and SaaS metrics.

• Inbound Sales Development Representative (SDR) to join North American team and help accelerate growth in the region.
• Qualify and route inbound leads through self-service and inside sales channels.
• Engage prospects via phone calls, emails, live chat, and internal tools (Slack, Salesforce).
• Measured by demonstrations booked and completed; current team have achieved >=95% of targets monthly.
• Report to GTM Lead, work with local team and senior leadership; collaborate across engineering, product, design, marketing, sales and customer success.
• Fast-paced role requiring quick learning about the built world, SaaS metrics, and up-skilling phone/email skills.

Backend Engineer

Senior Mobile / Full Stack software engineer to join supportive and collaborative engineering team.
More technical authority and autonomy.
Part of a small internal team working on mobile projects and experimentation.
Direct engagement with VP of Product Strategy, CTO and CEO.
Work on two mobile products & their backends - develop features, fix bugs, re-architect core components.
Contribute to architecture decisions and long-term technical vision.
Build and ship impactful features across mobile products and backend services.
Mentor junior engineers and review PRs.
Contribute improvements to developer experience (tooling, CI/CD, monitoring).
Share knowledge via code reviews, pairing sessions, and informal mentoring.
Challenges: technical complexity, fast pace, culture and SOPs adaptation.

Customer Success Associate

Sales Development Representative

Sales Development Representative

Sales Development Representative

Senior Full Stack Engineer, React Native / Node.js