Equity Transactions Attorney
Career Consulting Partners
Assistant Manager, Technical Support
Sinch
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary client-facing technical contact for voice service clients
- Oversee integration of voice platforms (OBD, SIP trunks, PRI, IVR flows) for enterprise clients
- Act as escalation point for complex issues in voice traffic execution
- Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions
- Coordinate with vendors for feature enablement and timely execution
- Implement and monitor tanking rules, campaign restrictions, and account-level throttling
- Provide technical training and integration support to clients and internal teams
- Manage post-implementation support and track client satisfaction
- Deliver technical feedback to product and platform teams to enable enhancements
- Ensure seamless delivery and execution of voice campaigns
Requirements
- 2–3 years in CPaaS/voice platform operations or technical account management
- Familiarity with telecom compliance (DLT, TRAI) in India or global environments
- Excellent verbal and written communication skills
- Flair for customer support
- Experience integrating voice platforms (OBD, SIP trunks, PRI, IVR flows)
- Ability to act as escalation point for complex voice traffic issues
- Experience conducting traffic performance reviews and troubleshooting delivery failures
- Experience coordinating with vendors for feature enablement and execution
- Knowledge of implementing and monitoring tanking rules, campaign restrictions, and account-level throttling
- Experience providing technical training and integration support to clients and internal teams
- Experience managing post-implementation support and tracking client satisfaction
- Ability to deliver technical feedback for product and platform enhancement
