SimSpace

Customer Success Manager

• Global Leader responsible for Customer Success and Customer Support, initially with a team of more than a dozen personnel.
• Strategically run our $50M renewal business with the goal of doubling in the next 3 years.
• Implementing a playbook-oriented approach for Customer Success.
• Provide strategic guidance to drive forward customers’ priorities and business goals.
• Own and be accountable for ensuring customer growth, customer satisfaction, and contract renewals within the full customer portfolio.
• Diligently and relentlessly benchmark to Quota results weekly, monthly, annual targets.
• Develop strong relationships with all key decision makers and influencers, including executive sponsors.
• Identify, influence, develop, and realize new opportunities for expanding your customers’ business volume.
• Translating results into actionable strategic and commercial outcomes.
• Uncover any risk that threatens the client's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks.
• Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of SimSpace and a customer for life.
• Coordinate, drive key customer communications and resolve escalations.
• Serve as the liaison between product management services, support, sales, and the customer with a focus on feature collaboration and communicating the SimSpace roadmap.
• Ensure customers don’t churn and increase growth rates by executing and improving processes and tools.
• Proactively pull, track, and analyze both quantitative and qualitative data to identify insights. Connect data to customer value and communicate a clear narrative that drives action back to your customers.

Vice President, Customer Success

Accountant

• Own the full-cycle Accounts Receivable process, including customer onboarding, invoicing (including uploads to customer platforms), billing schedules, and sales tax compliance and filings
• Manage cash applications in NetSuite and record all cash-related journal entries to ensure accuracy of financial records
• Ensure compliance with ASC 606 revenue recognition standards by reviewing contracts, maintaining deferred revenue schedules, posting related journal entries, and supporting month-end close
• Monitor the AR email inbox and manage all communications related to accounts receivable
• Prepare and post intercompany journal entries, reconcile intercompany balances, and support consolidation and eliminations
• Record journal entries to amortize sales commissions and other contract acquisition/fulfillment costs in accordance with ASC 340-40; maintain supporting schedules and ensure proper expense recognition
• Maintain the fixed asset subledger: record additions/disposals, apply capitalization policies, and post monthly depreciation entries
• Ensure accuracy of financial reporting by preparing journal entries and completing monthly reconciliations for payroll, AR, cash, intercompany, deferred revenue, stock-based compensation, fixed assets, and other assigned accounts.
• Support internal and external audit processes by preparing schedules, providing documentation, and ensuring accuracy and completeness of financial records
• Partner cross-functionally with Revenue Operations, Customer Success, and other departments to resolve billing issues and ensure proper documentation
• Utilize NetSuite to record transactions, generate reports, and maintain accurate, audit-ready financial records
• Support and implement process improvement and automation projects
• Support special projects

Full-stack Engineer

• Design, develop, and maintain core SOA-based services for our team’s end users, focusing on scalability, performance, and fault tolerance.
• Lead end-to-end technical projects, from requirements gathering and architecture design to deployment, while setting clear goals and priorities.
• Mentor and support engineers on the team, promoting a collaborative culture and guiding them in coding best practices, testing, and architectural design.
• Collaborate with Product Managers and UX Designers to create user-focused solutions that meet their needs.
• Conduct code reviews and provide constructive feedback to ensure code quality, performance, and adherence to company standards.
• Implement robust monitoring and alerting strategies to maintain high uptime and quick response to potential system issues.
• Ensure services meet security and compliance standards by integrating appropriate controls into the development lifecycle.
• Lead a team through complex technical projects and contribute directly to code, design, and architecture.

Senior Software Engineer, Full Stack

Bookkeeper

• Administer full-cycle payroll processes for US and global operations using ADP and Vistra, ensuring timely and accurate payroll submission.
• Maintain compliance with federal, state, and local payroll regulations in a multi-state environment.
• Manage employee data including new hires, terminations, and changes to compensation or benefits; assist People Operations with benefits enrollment.
• Liaise with 401k administrator and work with external auditors on the 401k annual audit.
• Respond to employee questions about wages, taxes, and deductions; monitor payroll inbox and own all payroll communications.
• Process reports to analyze payroll data and record payroll-related journal entries.
• Own full-cycle accounts receivable: customer onboarding, invoicing (including uploading invoices to customer platforms), billing schedules, and sales tax compliance and filings.
• Manage cash applications in NetSuite, ensuring accuracy of all customer payments and financial records.
• Ensure compliance with ASC 606 revenue recognition by reviewing contracts, maintaining deferred revenue schedules, and supporting month-end close.
• Partner cross-functionally with Revenue Operations, Customer Success, and other departments to resolve billing issues and ensure proper documentation.
• Utilize NetSuite to record transactions, generate reports, and maintain accurate financial records; monitor AR inbox and own AR communications.
• Support and implement process improvement and automation projects and other special projects.

Payroll and Revenue Accountant

Security Engineer

• Teach customers to use the SimSpace platform and train other instructors, assist new users, and orchestrate exercises for SimSpace and its clients
• Teach security concepts through hands-on exercises and demonstrate open source and commercial security tools
• Describe methods used by Cybersecurity Incident Response Teams to defend networks from advanced cyber threats
• Work closely with cross-functional teams and third party trainers to deliver high-quality customer experiences
• Create engaging instructional content and generate attack/defend scenarios and skills development labs
• Deploy, configure and support tool sets in-range including EDR, logging, forensic, and network monitoring products
• Deliver remote and occasional in-person instruction on the SimSpace platform and cybersecurity content
• Review and contribute to learning materials: briefings, white papers, videos, realistic exercises, and games
• Work with range operations and DevOps to develop toolsets and scenarios within a cybersecurity range
• Support assessment of customer security teams and customer events (travel estimated up to 25%)
• Assess and communicate skills and level of cyber defense of individuals and teams with oral and written deliverables

Cybersecurity Engineering Instructor

Account Executive

• SimSpace: provider of an elite cyber range platform for cybersecurity training, simulations, and readiness for critical infrastructure.
• Win new business and expand strategic partnerships in the OT/ICS, Critical Infrastructure vertical.
• Champion SimSpace’s customizable cybersecurity training and simulation platform; position company as trusted leader.
• Develop and execute strategic account plans; ensure long-term alignment between client needs and SaaS offerings.
• Manage complex, multi-stakeholder sales cycles at plant and corporate levels and navigate enterprise procurement processes.
• Collaborate cross-functionally with Solution Architects, Marketing, Customer Success, Engineering and Leadership.
• Drive predictable forecasting and pipeline management using frameworks like MEDDPICC and Value Selling.
• Craft compelling ROI narratives to demonstrate measurable business value and justify customer investment.
• Report directly to the Chief Revenue Officer and take ownership of complex deals with minimal oversight.

Senior Account Executive – ICS/OT, Critical Infrastructure

Revenue Operations

• Senior Manager, Sales Revenue Operations will be the strategic driver behind our revenue engine, aligning sales strategy, operational processes, and technology to maximize growth. You’ll own the end-to-end revenue cycle, from quote generation and forecasting to contract review, complex deal structuring, and renewal management, ensuring accuracy, compliance, and efficiency at every step.
• Your role goes beyond operational excellence, you’ll act as a senior advisor and partner to executive leadership, translating business goals into actionable, data-backed plans. You’ll design and optimize systems, processes, and reporting frameworks that scale with our growth, while fostering a culture of accountability, collaboration, and continuous improvement across sales, finance, legal, and customer success teams.
• If you excel at connecting strategy to execution, driving clarity through data, and leading teams through transformation, this is your opportunity to make a lasting impact on a fast-growing, mission-driven organization.
• This is a full-time, hybrid role based at our Boston headquarters, where we believe in the power of regular, in-person collaboration to strengthen cross-functional alignment and accelerate results.
• Revenue Cycle Management; Forecasting & Analysis; Performance Monitoring; Process Optimization; Client Relationship Oversight.