SimScale

Customer Success Manager

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
• Own the end-to-end commercial health of your customer cohort
• Lead Strategic Business Reviews (SBRs) and QBRs
• Proactively identify 'at-risk' accounts through data-driven health monitoring
• Serve as the 'Voice of the Customer' internally and collaborate with Marketing to turn successful customers into public advocates

Solutions Engineer

• Build trusted relationships with prospective enterprise customers
• Drive simulation and AI adoption across North America
• Design solution architectures for enterprise deals
• Write SOWs and run the technical discovery
• Own proof-of-value through to technical close
• Develop webinars and workshops tailored to industry segments
• Align product development with high-value opportunities

Senior Enterprise Solution Engineer

• Build trusted relationships with prospective enterprise customers
• Drive simulation and AI adoption across North America
• Design solution architectures for enterprise deals
• Write SOWs
• Run technical discovery and own proof-of-value through to technical close
• Collaborate across teams to develop webinars and workshops
• Work closely with Product Management to align product development with customer opportunities
• Ensure customer success while supporting long-term growth

Customer Success Manager

Senior Enterprise Solution Engineer

Senior Enterprise Solution Engineer, North America