SimScale

Customer Success Manager

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
• Own the end-to-end commercial health of your customer cohort
• Lead Strategic Business Reviews (SBRs) and QBRs focusing on ROI, value realization
• Proactively identify 'at-risk' accounts through data-driven health monitoring
• Serve as the "Voice of the Customer" internally
• Leverage automation and CS best practices to manage your portfolio efficiently

Events

• Manage end-to-end event logistics for sponsored events, partner events, and SimScale-hosted activities (booths, workshops, networking events).
• Coordinate with event organizers, booth vendors, shipping partners, AV crews, and design teams.
• Ensure brand consistency across all event touchpoints — booth design, signage, collateral, demos, presentations.
• Work closely with Demand Gen, Product Marketing, Sales, and SDR teams to ensure pre-event promotion, on-site activities, and post-event follow-up are aligned.
• Maintain and iterate the event playbook for repeatable, high-quality execution.
• Partner with Demand Gen on pre-event promos: email, social, paid media.
• Recommend opportunities to elevate SimScale’s presence — experiences, activations, visual upgrades, speaking opportunities, thematic concepts.

Freelance Event Marketing Manager

Customer Support

• Support existing SimScale users with engineering challenges
• Provide technical support for both existing users and prospective new customers
• Design and manage technical and commercial content showcasing SimScale's platform
• Collaborate with internal teams, including Application Engineering, Sales, and Product Management
• Build agents for advanced AI automation workflows
• Communicate daily with various internal teams to debug simulations and coordinate support projects
• Work part-time at 20 hours per week, ideal for working students

Customer Support Agent, EMEA

• Manage end-to-end event logistics for sponsored events, partner events, and SimScale-hosted activities (booths, workshops, networking events).
• Coordinate with event organizers, booth vendors, shipping partners, AV crews, and design teams.
• Ensure brand consistency across all event touchpoints — booth design, signage, collateral, demos, presentations.
• Work closely with Demand Gen, Product Marketing, Sales, and SDR teams to ensure pre-event promotion, on-site activities, and post-event follow-up are aligned.
• Maintain and iterate the event playbook for repeatable, high-quality execution.
• Partner with Demand Gen on pre-event promos: email, social, paid media.

Customer Success Manager

Freelance Event Marketing Manager

Customer Support Agent, EMEA

Freelance Event Marketing Manager – m/f/d