FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager
SimScaleCustomer Success Manager leading strategic customer engagement and driving revenue retention for engineering teams. Collaborating with cross-functional teams to align business objectives and technical requirements.
About the role
Key responsibilities & impact- Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
- Own the end-to-end commercial health of your customer cohort
- Lead Strategic Business Reviews (SBRs) and QBRs
- Proactively identify 'at-risk' accounts through data-driven health monitoring
- Serve as the 'Voice of the Customer' internally and collaborate with Marketing to turn successful customers into public advocates
Requirements
What you’ll need- A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar)
- 5+ years in a high-growth SaaS environment in a technical customer-facing role (CSM, Account Management, or Technical Account Management)
- Proven track record of carrying a quota and successfully managing renewals and expansions
- Exceptional communication skills with the ability to navigate complex organizational structures
- Familiarity with CRM data (Salesforce/HubSpot)
Benefits
Comp & perks- Diversity, Equity and Inclusion initiatives
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-driven health monitoringquota managementrenewals managementexpansions management
Soft Skills
trusted advisorexceptional communicationcollaborationcustomer advocacy