simpleclub

Customer Success Manager

• Key responsibilities include scaling our existing Customer Success (CSM) processes. We are growing at high speed and need a CSM team and infrastructure capable of successfully managing several thousand B2B customers.
• A crucial part of this structure is successful upselling — from small customers to the largest corporates in the DACH market. Our Net Revenue Retention (NRR) is best-in-class and will be an important driver of our growth in the coming years. Your task is to systematically lay the foundations so we always have upcoming renewals in view and can fully realize upsell potential.
• Team leadership: Lead, mentor and develop a high-performing Customer Success team. Responsible for hiring, training and performance evaluation to build a team capable of achieving strategic goals.
• Onboarding and implementation: Oversee the onboarding process for new customers to ensure a seamless and effective implementation of our solutions.
• Retention and renewals: Develop and manage strategies to increase customer retention and ensure successful contract renewals. Proactively address potential issues to prevent churn.
• Customer advocacy: Act as the voice of the customer within the company and provide valuable feedback to Product and Engineering teams to inform future improvements.
• Reporting: Monitor and report on key KPIs related to customer satisfaction, retention and team performance. Use data-driven insights to guide strategic decisions.
• Cross-functional collaboration: Work with Sales, Product, Marketing and other departments to ensure a coherent approach to meeting customer needs and driving company growth.

Head of Customer Success

Content Writer

• As a Content Writer on the Education team at simpleclub, you create content such as summaries, interactive explanations, and exercises for the Installation Technician (SHK) profession.
• You build these learning modules together with our designers, incorporating images, animations, formulas, and graphics.
• Your enthusiasm for and experience with artificial intelligence is essential for making our content more efficient and innovative.
• Together with you, we advance e-learning and shape the future of education!

Content Writer, Installation Technician (SHK), Working Student

• As a Content Writer on the Education team at simpleclub, you will create content such as summaries, interactive explanations and practice tasks for vocational training roles in the IT sector.
• You will develop these learning modules together with our designers.
• Together, we'll advance e‑learning and help shape the future of education!

Content Writer – IT Specialist, Computer Science (m/f/x)

Data Analyst

• You take ownership of the sales funnel from SQL to Closed Won and systematically increase sales velocity by analyzing, challenging, and improving conversion rates, cycle times, and deal dynamics.
• You actively design and evolve deal routing and coverage models to ensure optimal deployment of the sales team, maximize productivity, and scale growth.
• You establish and run a robust forecasting cadence together with Sales, including pipeline reviews and slippage analyses, ensuring forecasts are used as a true management tool.
• You further develop the sales tech stack together with RevOps (CRM, sequences, quoting tools, automations) and ensure tools are not only available but are measurably adopted, with clean data quality and good usability.
• You enforce clear standards for pipeline hygiene and process compliance, define and refine stage-exit criteria, identify bottlenecks in the funnel, and provide reliable bases for decision-making.
• You build a data-driven, efficient sales culture by designing and continuously improving views, properties, and dashboards to create transparency around performance, pipelines, and priorities.
• You work closely with RevOps to ensure system, data, and process alignment between Marketing, Sales, and Customer Success and to actively break down silos.
• You empower the sales team through hands-on enablement measures, deliver training on pipeline hygiene, stage criteria, and CRM best practices, and ensure standards are lived in day-to-day activities.
• You proactively translate real-world sales needs into concrete improvements by prioritizing sales user stories and converting them into workflows, automations, and UX optimizations.

Senior Sales Systems & Analytics Manager

• Develop and continuously optimize lifecycle strategies and communication flows across the customer and user lifecycle
• Design complex, hyper-personalized CRM automations and journeys such as onboarding, activation, retention and win-back
• Independently identify weaknesses and leaks in the lifecycle funnel and derive concrete communication actions
• Work closely with Sales, CSM, Product, Product Marketing and Growth to define use cases, messaging approaches and cross-channel experiments
• Create, iterate and test channel-specific CRM content and copy for email, push notifications and in-app messages
• Define, implement and execute a structured experimentation and testing logic for our CRM communications
• Analyze the performance of your initiatives based on defined KPIs and business metrics and derive optimizations
• Operational setup, QA and rollout of CRM campaigns in HubSpot & CEP (Braze) in close coordination with our Senior CRM & Revenue Operations Manager
• Maintain clear documentation of journeys, learnings and best practices for scaling

Senior Lifecycle Marketing Manager, CRM

• As a Content Writer on the Education team at simpleclub, you create materials such as summaries, interactive explanations, and exercises for vocational training roles in the IT field.
• You build these learning modules together with our designers, combining images, animations, formulas, and graphics.
• Together with you we advance e-learning and help shape the future of education!

Content Writer – IT Specialist (Fachinformatiker), Computer Science (m/f/x)

• Als Content Writer:in im Education-Team bei simpleclub erstellst du Inhalte wie Zusammenfassungen, interaktive Erklärungen und Aufgaben für den Beruf Anlagenmechaniker SHK.
• Diese Lernbausteine baust du gemeinsam mit unseren Designer:innen mit Bildern, Animationen, Formeln und Grafiken zusammen.
• Deine Begeisterung für und Erfahrung im Umgang mit Künstlicher Intelligenz ist dabei entscheidend, um unsere Inhalte noch effizienter und innovativer zu gestalten.
• Gemeinsam mit dir bringen wir E-Learning voran und verändern die Zukunft der Bildung!

Content Writer, Anlagenmechaniker, SHK, Werkstudent

• You will create content such as summaries, interactive explanations, and exercises for vocational technical training occupations
• You will collaborate with our designers to assemble learning modules with images, animations, formulas, and graphics
• Together with you, we will advance e‑learning and help shape the future of education

Content Writer – Electronics / Mechatronics (m/f/x), Working Student, Part-time

• Create content such as summaries, interactive explanations, and exercises for technical vocational training programs
• Develop these learning modules together with our designers, incorporating images, animations, formulas, and graphics
• Together we advance e‑learning and shape the future of education

Content Writer – Electronics Technician / Mechatronics Technician, Working Student, Part-time

• Create content such as summaries, interactive explanations, and exercises for vocational technical training programs
• Build learning modules together with our designers, incorporating images, animations, formulas, and graphics
• Advance e-learning with the team and help shape the future of education

Content Writer – Electronics Technician / Mechatronics, Working Student

• As a Content Writer on the Education team at simpleclub, you will create learning materials such as summaries, interactive explanations and practice exercises for the SHK (Sanitary, Heating & Air-Conditioning) technician profession.
• You will build these learning modules together with our designers, incorporating images, animations, formulas and graphics.
• Your enthusiasm for and experience with artificial intelligence will be key to making our content more efficient and innovative.
• Together we will advance e‑learning and help shape the future of education!

Content Writer – SHK (Sanitary, Heating & Air-Conditioning) Technician, Working Student

Sales Operations Manager

• Responsible for and optimizing the sales funnel from SQL to “Closed Won” by improving sales velocity
• Design and maintain deal-routing and coverage models to maximize seller productivity and balance workloads
• Manage the forecasting cadence with Sales: weekly, monthly and quarterly commitments, pipeline reviews and slippage analyses
• Jointly administer the sales tech stack with RevOps (CRM, sequences, quoting tools, automations) and ensure adoption, data quality and usability across the sales organization
• Ensure pipeline hygiene and process compliance: enforce stage-exit criteria, monitor and maintain data integrity, and identify bottlenecks in the funnel
• Build a data-driven sales culture by creating, maintaining and continuously improving dashboards and analytics that enable every seller and manager to understand performance, pipelines and forecasting
• Work closely with RevOps to ensure system, data and process alignment between Marketing, Sales and Customer Success
• Enablement: deliver practical, hands-on training on pipeline hygiene, stage criteria and CRM best practices to ensure adoption
• Collect and prioritize sales user stories and translate them into workflow, automation and UX improvements