Simbe Robotics

Analyst

• Partner with the account team to understand contracted requirements, accuracy SLAs, and prioritization across the clients portfolio
• Own tracking and reporting of account and fleet level performance across deliverables, accuracy, and timeliness: with the rigor to detect subtle regressions and the discipline to report them consistently
• Perform detailed QA and root cause analysis to identify service gaps and systemic patterns by going beyond surface metrics to understand what's actually happening and why
• Document findings with precision; maintain a clear audit trail of issues, resolutions, and follow-ups
• Flag issues and prioritize fixes with the engineering team; hold the thread through to resolution and verify that quality actually improved
• Own and continuously improve the service observability handbook and standard operating procedures
• Bring structure to recurring workflows so that nothing falls through the cracks across teams
• Work with the data-labeling team to forecast resource requirements given contracted accuracy SLAs
• Collaborate with the Computer Vision, Solutions Engineering, Service Operations, and Client Success teams to configure the system to maximize service quality
• Host office hours to drive adoption of service observability tools across the broader organization
• Build and maintain dedicated dashboards and tooling (Looker, BigQuery, etc.) to monitor service health at the client and fleet level
• Maintain a high standard of data accuracy and dashboard reliability. You are the source of truth others depend on

Service Analyst

Robotics

• Manage the full deployment lifecycle for assigned retail locations: pre-deployment verification, physical installation coordination, network configuration, digital setup, and handoff to operations. Own quality and timeline for each deployment.
• Confirm all site requirements are met prior to deployment — including network credentials, docking locations, traversal area definitions, and hardware readiness. Identify and resolve blockers early to protect deployment timelines.
• Coordinate remote contractors via chat and voice through the physical installation process. Provide timely, clear support to field teams and ensure deployment procedures are followed consistently.
• Configure robots for new sites including traversal pattern setup, schedule management, and route mapping. Validate initial performance against quality thresholds across decode accuracy, OOS detection, price verification, location coverage, and upload speed.
• Diagnose and resolve issues across network connectivity, hardware, and software encountered during deployment. Triage root causes systematically and escalate with clear documentation when needed.
• Build scripts, workflow automations, or lightweight internal tools to reduce manual effort in the deployment process — including pre-deployment checklists, status tracking, configuration validation, and reporting. Use AI-assisted development to accelerate tooling where applicable.
• Develop and maintain QA checks for deployment readiness and early operational performance. Identify patterns in deployment failures and build detection or prevention mechanisms.
• Maintain accurate records of deployments, issues, and resolutions in Jira and Confluence. Contribute to deployment playbooks and continuously improve procedures based on field learnings.

Robotics Deployment and Support Engineer – Contract

Solutions Engineer

• Engage with retail clients to understand their store operations, backend systems, and data requirements.
• Define end-to-end integration strategies, including data ingestion, pre and post processing, and publishing to relevant retail systems.
• Serve as the subject matter expert on Simbe’s products and offerings, including APIs, mobile apps, and business intelligence tools.
• Develop pilot use cases and demos showcasing Tally’s data capture, analytics, and integration with client’s systems.
• Guide the implementation process, working with internal Simbe deployment teams and client technical teams to configure integrations.
• Partner with Customer Success and Product teams to build robust adoption strategies, including user training, documentation, and onboarding processes.
• Act as the technical point of contact for key stakeholders, maintaining a proactive communication channel for support.

Enterprise Solutions Engineer – Retail Tech

Customer Support

• Triage and manage customer support tickets in Jira or other internal systems.
• Execute assigned support workflows according to Simbe SOPs and internal processes.
• Review ticket context, customer requests, internal notes, and relevant system information to determine next steps.
• Help resolve common support requests such as:
• - traversal schedule changes,
• - customer-requested updates,
• - map or remap-related requests,
• - follow-up on missed or degraded traversals,
• - support cases requiring coordination across internal teams.
• Document actions taken clearly so each ticket has accurate, useful context.
• Keep tickets organized, current, and moving toward resolution.
• Escalate issues to the right internal team when they cannot be resolved through the documented support workflow.
• Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes.
• Partner with the Customer Support lead to maintain a responsive, reliable customer support operation.
• Communicate blockers clearly and proactively.

Customer Support Operations Consultant

Vice President

• Drive the commercial and strategic trajectory of Simbe’s North American mid-market portfolio
• Serve as primary senior relationship owner and strategic advisor at a few priority accounts, operating with the depth and presence of a consulting engagement partner
• Convert existing pilots and early deployments into full-scale expansions by building executive conviction around shelf intelligence as a strategic business driver — not a point solution
• Provide senior strategic direction operating in a consulting-engagement model where influence extends beyond direct management
• Partner closely with the SVP, Strategy & Client Success and the CEO to align account strategy with company-level commercial priorities
• Develop and refine value realization frameworks, ROI narratives, and expansion playbooks applicable across the portfolio
• Lead Joint Business Planning sessions and executive strategic reviews at priority accounts
• Develop and present tailored expansion business cases tied to measurable retail KPIs (OOS reduction, shelf availability, labor efficiency, revenue uplift)
• Influence how senior retail leaders prioritize shelf intelligence internally — shifting the conversation from experimental pilot to strategic priority
• Navigate complex multi-stakeholder environments across store operations, merchandising, IT, and finance
• Design and execute value measurement frameworks that generate credible, client-ready ROI evidence
• Work hands-on with Simbe data and analytics to build compelling narratives
• Establish metrics that link technology directly to business outcomes
• Provide senior strategic direction across the NA mid-market portfolio
• Coach and develop direct reports — elevating the quality of client strategy work across the team
• Develop scaling playbooks and reusable frameworks that extend senior thinking across broader client resources
• Partner with Sales and Marketing to translate account-level insights into commercial positioning and go-to-market strategy
• Collaborate with Product on roadmap priorities grounded in mid-market client needs
• Contribute to executive-level company strategy discussions, bringing a deep client and market perspective

VP, Client Strategy

Data Scientist

• Own production pipelines end-to-end — design, build, and maintain robust data science pipelines that run reliably in production, including monitoring, alerting, and iterative improvement
• Scope and deliver features — take ambiguous problems, define clear analytical approaches, and ship client-facing solutions in collaboration with Engineering and Product Management
• Drive cross-functional delivery — proactively identify blockers, align stakeholders across teams, and move projects forward with minimal oversight
• Apply AI tooling to accelerate work — leverage LLMs, agents, and other AI-assisted workflows to increase the speed and quality of analysis and development
• Translate retail data into decisions — connect store-level signals (inventory, on-shelf availability, task execution, etc.) to meaningful business outcomes for both internal teams and retail clients
• Raise analytical standards — establish best practices for reproducibility, documentation, and code quality across the team's DS work
• Build conversational data experiences — design and prototype AI agent or chatbot interfaces that allow internal or external users to query and explore retail data through natural language *(nice to have)*

Senior Data Science Engineer, Data Science & Analytics

Project Manager

• Provide project management support for large-scale retail operational change programs, partnering closely with leadership to keep programs on track and aligned to scope.
• Build and maintain detailed project plans, trackers, RAID logs, and status reports; proactively identify risks and dependencies and drive them to resolution.
• Coordinate with project managers and stakeholders on the retailer side (across both business and technology functions) to align on milestones, deliverables, and issue escalation.
• Support the launch of new product capabilities for clients, ensuring cross-functional readiness across strategy, product, engineering, and customer success teams at Simbe.
• Prepare materials for executive steering committees, working sessions, and joint business reviews.
• Provide project management and analytical support for ongoing pilots and engagements across Simbe's broader client portfolio, ensuring continuity and momentum across multiple accounts.
• Track pilot KPIs, synthesize results, and help develop business cases and expansion proposals.
• Serve as a day-to-day point of contact for select client stakeholders, escalating strategic issues as appropriate.
• Partner across Simbe's strategy, product, engineering, operations, and commercial teams to align internal execution with client commitments.
• Translate client needs and feedback into clear internal asks; translate internal updates and constraints into clear client communications.
• Help establish and maintain repeatable processes, templates, and best practices that scale as Simbe's retail programs grow.
• Contribute to the development of joint business plans, capability roadmaps, and value realization frameworks across client accounts.
• Conduct research and analysis on retail industry trends, client priorities, and use case opportunities to inform account strategy.
• Help quantify and communicate the ROI and business impact of Simbe's solutions to client stakeholders.

Project Manager, Retail Strategy – Scaling

Operations

• Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
• Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
• Support third-party field technicians by phone and remote access during on-site work
• Coordinate directly with customer store teams to resolve operational issues
• Identify recurring failure patterns and contribute to long-term fixes and process improvements