Service Analyst

Simbe Robotics

Service Analyst ensuring client commitments at Simbe Robotics, leveraging data analytics and operational rigor to enhance service quality.

Posted 6/4/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

BigQueryCloudSQL

About the role

Key responsibilities & impact

Partner with the account team to understand contracted requirements, accuracy SLAs, and prioritization across the clients portfolio
Own tracking and reporting of account and fleet level performance across deliverables, accuracy, and timeliness: with the rigor to detect subtle regressions and the discipline to report them consistently
Perform detailed QA and root cause analysis to identify service gaps and systemic patterns by going beyond surface metrics to understand what's actually happening and why
Document findings with precision; maintain a clear audit trail of issues, resolutions, and follow-ups
Flag issues and prioritize fixes with the engineering team; hold the thread through to resolution and verify that quality actually improved
Own and continuously improve the service observability handbook and standard operating procedures
Bring structure to recurring workflows so that nothing falls through the cracks across teams
Work with the data-labeling team to forecast resource requirements given contracted accuracy SLAs
Collaborate with the Computer Vision, Solutions Engineering, Service Operations, and Client Success teams to configure the system to maximize service quality
Host office hours to drive adoption of service observability tools across the broader organization
Build and maintain dedicated dashboards and tooling (Looker, BigQuery, etc.) to monitor service health at the client and fleet level
Maintain a high standard of data accuracy and dashboard reliability. You are the source of truth others depend on

Requirements

What you’ll need

2–5 years in a data analyst, operations analyst, QA analyst or similar role with a strong analytical and operational bent
Strong SQL and data querying skills. Comfortable working in BigQuery or equivalent cloud warehouse
Experience building and maintaining dashboards in BI tools (Looker preferred)
Exceptionally organized, able to manage multiple workstreams, track open issues across teams, and keep documentation current without prompting
High attention to detail: you notice when numbers don't add up, when a trend breaks pattern, or when a process step was skipped
Clear communicator across technical and non-technical audiences; able to translate data findings into crisp operational recommendations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Simbe Robotics Website LinkedIn All Job Openings 11 - 50 employees 🛒 Retail 🤖 Artificial Intelligence ☁️ SaaS 💰 Convertible Note on 2022-07 Retail
Artificial Intelligence
SaaS Simbe Robotics is a retail technology company that provides multimodal shelf intelligence solutions to improve in-store operations for retailers. Their platform, featuring the autonomous robot Tally, uses computer vision and AI to track product location, stock levels, and pricing, providing real-time data and insights. Simbe aims to digitize stores for complete visibility, enhancing efficiency by reducing out-of-stocks and improving pricing accuracy. Their solutions are designed to help retailers manage inventory effectively, increase sales, and enhance the shopping experience, all while operating at a global scale. Recognized as a technology leader, Simbe Robotics empowers store teams with actionable data and significant ROI. Service Analyst 🔥 2 hours ago 🏢🏡 San Francisco – Hybrid 💵 $100k - $125k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Partner with the account team to understand contracted requirements, accuracy SLAs, and prioritization across the clients portfolio
Own tracking and reporting of account and fleet level performance across deliverables, accuracy, and timeliness: with the rigor to detect subtle regressions and the discipline to report them consistently
Perform detailed QA and root cause analysis to identify service gaps and systemic patterns by going beyond surface metrics to understand what's actually happening and why
Document findings with precision; maintain a clear audit trail of issues, resolutions, and follow-ups
Flag issues and prioritize fixes with the engineering team; hold the thread through to resolution and verify that quality actually improved
Own and continuously improve the service observability handbook and standard operating procedures
Bring structure to recurring workflows so that nothing falls through the cracks across teams
Work with the data-labeling team to forecast resource requirements given contracted accuracy SLAs
Collaborate with the Computer Vision, Solutions Engineering, Service Operations, and Client Success teams to configure the system to maximize service quality
Host office hours to drive adoption of service observability tools across the broader organization
Build and maintain dedicated dashboards and tooling (Looker, BigQuery, etc.) to monitor service health at the client and fleet level
Maintain a high standard of data accuracy and dashboard reliability. You are the source of truth others depend on 🎯 Requirements
2–5 years in a data analyst, operations analyst, QA analyst or similar role with a strong analytical and operational bent
Strong SQL and data querying skills. Comfortable working in BigQuery or equivalent cloud warehouse
Experience building and maintaining dashboards in BI tools (Looker preferred)
Exceptionally organized, able to manage multiple workstreams, track open issues across teams, and keep documentation current without prompting
High attention to detail: you notice when numbers don't add up, when a trend breaks pattern, or when a process step was skipped
Clear communicator across technical and non-technical audiences; able to translate data findings into crisp operational recommendations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Compensation Analyst, Equity & Executive Compensation 🕒 6 days ago OpenAI 201 - 500 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Compensation Analyst at OpenAI managing equity and executive compensation through analytics and financial modeling. Collaborating cross-functionally to inform pay decisions and frameworks. 🏢🏡 San Francisco – Hybrid 💵 $234k - $260k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Analyst, Healthcare Asset Management 🕒 6 days ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Analyst managing healthcare real estate assets in a hybrid role focused on maximizing investment value. Responsibilities include financial analysis, market research, and collaboration with team members. 🏢🏡 San Francisco – Hybrid 💵 $68.1k - $97k / year ⏰ Full Time 🟢 Junior 🧐 Analyst 🦅 H1B Visa Sponsor Quantitative Model Validation Analyst 🕒 May 22 U.S. Bank 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Validates statistical models for financial decisions at U.S. Bank, focusing on Treasury Risk and PPNR models. Collaborates on documentation and reporting for regulatory compliance in financial processes. 🏢🏡 San Francisco – Hybrid 💵 $117.7k - $138.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Analyst 🕒 May 20 EXL 10,000+ employees Website LinkedIn All Job Openings Manage operational delivery and stakeholder relationships for assigned clients at EXL. Provide specialized consulting advice to support executive-level decision-making. 🏢🏡 San Francisco – Hybrid 💵 $75.1k - $123.4k / year 💰 $2M Venture Round on 2015-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Logistics Analyst – Temporary, 4+ Months 🕒 May 14 Arable 51 - 200 🌾 Agriculture ☁️ SaaS Website LinkedIn All Job Openings Logistics Analyst supporting global logistics and warehouse operations in a hybrid role. Collaborating with teams to improve operational efficiency and manage inbound and outbound logistics tasks. 🏢🏡 San Francisco – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🦅 H1B Visa Sponsor View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLdata queryingQA analysisroot cause analysisdata accuracydashboard buildingdata analysisservice observabilityperformance trackingreporting

Soft Skills

organizational skillsattention to detailcommunication skillscollaborationproblem-solvingdocumentationprioritizationanalytical thinkingtime managementadaptability