Customer Marketing, Community Manager – Contract

Simbe Robotics

Customer Marketing & Community Manager at Simbe leading retail customer education and community programs to support product adoption. Overseeing initiatives to deepen engagement with store associates and managers.

Posted 6/17/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $8,000 - $10,000 per monthWebsite

About the role

Key responsibilities & impact

Own end-to-end delivery and growth of the Tally Robot Certification program, scaling from the current pilot to broader rollouts across Simbe's client base and building the program into a multi-level certification program.
Refine the program based on learner feedback, completion data, and downstream adoption signals, ensuring Tally Robot Certification stays best-in-class as the customer base grows.
Define and track program KPIs including certification completion rates and post-certification adoption signals.
Partner with Product Marketing on launch announcements, brand identity, and ongoing GTM packaging that positions Tally Robot Certification as a premium and differentiated client benefit.
Refine and operate marketing-led onboarding communication programs that complement the existing Client Success delivery, ensuring every new account experiences a high-quality, branded ramp into Tally adoption.
Build evergreen content, communications, and resources used across the full client journey, from onboarding and pilot through expansion and continued adoption.
Surface adoption insights back to Product Marketing, Growth, and Sales to inform messaging, expand-motion programs, and product development priorities.
Lead new programs such as the Store Leader Summit, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups owning programming, on-the-ground execution, and follow-through.
Build and grow the Simbe Community as a scalable engagement layer with primary focus on elevating retail associates and store managers, including digital community presence and recurring touchpoints.
Partner with Growth Marketing on event logistics, vendor management, and post-event reporting.
Source and develop a pipeline of store-level advocates for case studies and speaking opportunities.
Operationalize voice-of-customer capture across community programs and feed insights to Product, Product Marketing, Strategy, and Sales.
Partner with Product Marketing on customer proof points that anchor positioning, sales enablement, and thought leadership.
Partner with Product Marketing to define clear performance metrics for each program tied to adoption, retention, expansion, and advocacy.
Implement a test-and-learn approach across formats, content, and channels to optimize for engagement and outcomes.
Report cadence and insights to marketing and commercial leadership on a recurring basis.
Act as the marketing point-of-contact for Customer Experience and Client Success on store adoption, certification, and community programs.
Collaborate with Product Marketing on customer narrative, Growth Marketing on event execution, Sales on advocacy needs, and Demand Generation on account-tied programming.
Manage external vendors, contractors, and agencies where appropriate to extend team capacity.

Requirements

What you’ll need

5–8 years of experience in customer marketing, customer education, customer community, customer advocacy, or related customer-facing program roles
Proven success scaling customer education, certification, or community programs in B2B2C environments
Strong experience partnering with Customer Success, Sales, and Product Marketing on customer-facing programs
Track record designing and operating customer-facing events at scale including executive-level summits, regional gatherings, and digital programming
Operational discipline to scale what works and the curiosity to refine based on customer feedback
Strong analytical mindset with experience tying program engagement to adoption, retention, and revenue outcomes
Excellent written and verbal communication skills with the ability to engage frontline retail teams, store managers, and retail executives
Experience managing external vendors, agencies, and contractors
Familiarity with marketing technologies including marketing automation, CRM, and content management platforms
Willingness to travel 25 to 50% for store visits, customer summits, conferences, and regional meetups
Knowledge of retail operations and frontline workforces strongly preferred
Knowledge of AI, automation, and robotics industries strongly preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Simbe Robotics Website LinkedIn All Job Openings 11 - 50 employees 🛒 Retail 🤖 Artificial Intelligence ☁️ SaaS 💰 Convertible Note on 2022-07 Retail
Artificial Intelligence
SaaS Simbe Robotics is a retail technology company that provides multimodal shelf intelligence solutions to improve in-store operations for retailers. Their platform, featuring the autonomous robot Tally, uses computer vision and AI to track product location, stock levels, and pricing, providing real-time data and insights. Simbe aims to digitize stores for complete visibility, enhancing efficiency by reducing out-of-stocks and improving pricing accuracy. Their solutions are designed to help retailers manage inventory effectively, increase sales, and enhance the shopping experience, all while operating at a global scale. Recognized as a technology leader, Simbe Robotics empowers store teams with actionable data and significant ROI. Customer Marketing, Community Manager – Contract Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $8k - $10k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👫 Community Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own end-to-end delivery and growth of the Tally Robot Certification program, scaling from the current pilot to broader rollouts across Simbe's client base and building the program into a multi-level certification program.
Refine the program based on learner feedback, completion data, and downstream adoption signals, ensuring Tally Robot Certification stays best-in-class as the customer base grows.
Define and track program KPIs including certification completion rates and post-certification adoption signals.
Partner with Product Marketing on launch announcements, brand identity, and ongoing GTM packaging that positions Tally Robot Certification as a premium and differentiated client benefit.
Refine and operate marketing-led onboarding communication programs that complement the existing Client Success delivery, ensuring every new account experiences a high-quality, branded ramp into Tally adoption.
Build evergreen content, communications, and resources used across the full client journey, from onboarding and pilot through expansion and continued adoption.
Surface adoption insights back to Product Marketing, Growth, and Sales to inform messaging, expand-motion programs, and product development priorities.
Lead new programs such as the Store Leader Summit, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups owning programming, on-the-ground execution, and follow-through.
Build and grow the Simbe Community as a scalable engagement layer with primary focus on elevating retail associates and store managers, including digital community presence and recurring touchpoints.
Partner with Growth Marketing on event logistics, vendor management, and post-event reporting.
Source and develop a pipeline of store-level advocates for case studies and speaking opportunities.
Operationalize voice-of-customer capture across community programs and feed insights to Product, Product Marketing, Strategy, and Sales.
Partner with Product Marketing on customer proof points that anchor positioning, sales enablement, and thought leadership.
Partner with Product Marketing to define clear performance metrics for each program tied to adoption, retention, expansion, and advocacy.
Implement a test-and-learn approach across formats, content, and channels to optimize for engagement and outcomes.
Report cadence and insights to marketing and commercial leadership on a recurring basis.
Act as the marketing point-of-contact for Customer Experience and Client Success on store adoption, certification, and community programs.
Collaborate with Product Marketing on customer narrative, Growth Marketing on event execution, Sales on advocacy needs, and Demand Generation on account-tied programming.
Manage external vendors, contractors, and agencies where appropriate to extend team capacity. 🎯 Requirements
5–8 years of experience in customer marketing, customer education, customer community, customer advocacy, or related customer-facing program roles
Proven success scaling customer education, certification, or community programs in B2B2C environments
Strong experience partnering with Customer Success, Sales, and Product Marketing on customer-facing programs
Track record designing and operating customer-facing events at scale including executive-level summits, regional gatherings, and digital programming
Operational discipline to scale what works and the curiosity to refine based on customer feedback
Strong analytical mindset with experience tying program engagement to adoption, retention, and revenue outcomes
Excellent written and verbal communication skills with the ability to engage frontline retail teams, store managers, and retail executives
Experience managing external vendors, agencies, and contractors
Familiarity with marketing technologies including marketing automation, CRM, and content management platforms
Willingness to travel 25 to 50% for store visits, customer summits, conferences, and regional meetups
Knowledge of retail operations and frontline workforces strongly preferred
Knowledge of AI, automation, and robotics industries strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Community Manager 🕒 June 8 Sawhorse Productions 11 - 50 📱 Media Website LinkedIn All Job Openings Community Manager for Sawhorse Productions creating engagement strategies across platforms for entertainment and gaming clients. Leading community initiatives and fostering brand relationships with fans and players. 🇺🇸 United States – Remote 💵 $35 - $50 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 👫 Community Manager Community IBC Member 🕒 June 5 Sitero 201 - 500 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Research Compliance Committee Member at Sitero reviewing research protocols and ensuring compliance with regulatory standards. Involving ethical oversight and recommendations for research submissions. 🇺🇸 United States – Remote 💵 $110 - $125 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👫 Community Manager US Pharmacists – Retail and Community Pharmacy Tools 🕒 May 29 Terac 1 - 10 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Participate in a paid interview discussing pharmacy operations and tools used by pharmacists. Contributing insights while receiving payment for a recorded session of your workflow. 🇺🇸 United States – Remote 💵 $30 / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👫 Community Manager Community Engagement and Sales Contractor – Temporary 🕒 May 26 CIEE Council on International Educational Exchange 501 - 1000 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Community Engagement and Sales Contractor for CIEE to support local employer partnerships and enhance cultural exchange. Engage with businesses and communities for participant placement opportunities. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👫 Community Manager Community Engagement and Sales Contractor – Temporary 🕒 May 26 CIEE Barcelona 11 - 50 📚 Education 🤝 Non-profit 👥 B2C Website LinkedIn All Job Openings Community Engagement and Sales Contractor helping connect local employers and international participants. Managing partnerships and community engagement for CIEE’s BridgeUSA programs. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👫 Community Manager View More Community Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer marketingcustomer educationcustomer communitycustomer advocacyprogram managementevent designanalytical skillsmarketing automationCRMcontent management

Soft Skills

communication skillscollaborationoperational disciplinecuriosityengagementleadershipvendor managementanalytical mindsetcustomer feedback refinementcommunity building