Senior Service Analyst

Simbe Robotics

Senior Service Analyst at Simbe Robotics optimizing client commitments and service quality. Collaborating across engineering and operations to enhance data-driven decision-making.

Posted 7/22/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and operational capabilities, with expertise in SLA/SLO tracking, SQL, and data visualization tools like Looker. Proven ability to manage multiple workstreams, conduct root cause analysis, and communicate effectively across technical and non-technical teams.

Highest-signal resume keywords

SLA/SLO TrackingSQL ProficiencyData Visualization in LookerRoot Cause AnalysisService Quality Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLData QueryingRoot Cause AnalysisSLA/SLO Tracking

Soft Skills

Clear CommunicationOrganizational SkillsAttention to Detail

Tools & Technologies

BigQueryLookerBI Tools

Industry Keywords

SaaSTech OperationsService-Level Reporting

Tech Stack

Tools & technologies

BigQueryCloudSQL

About the role

Key responsibilities & impact

Own end-to-end visibility into how well we’re delivering on our client commitments.
Sit at the intersection of client success, engineering, and operations.
Build the processes, own the investigations, and strengthen the cross-functional partnerships that keep our service quality measurable, accountable, and continuously improving.
Define and evolve what "healthy service" looks like across the clients portfolio, partnering with the account team on contracted requirements, accuracy SLAs, and prioritization without needing that framework handed to you.
Track and report account and fleet level performance across deliverables, accuracy, and timeliness end-to-end: detect subtle regressions and report them consistently, deciding what's worth escalating versus monitoring.
Lead detailed QA and root cause analysis to identify service gaps and systemic patterns.
Document findings with precision and maintain a clear audit trail of issues, resolutions, and follow-ups.
Drive issues to resolution directly with the engineering team, exercising independent judgment on prioritization and escalation; own the outcome, not just the handoff, and verify that quality actually improved.
Own and continuously evolve the service observability handbook and standard operating procedures.

Requirements

What you’ll need

6+ years of full-time, post-degree professional experience in a data analyst, operations analyst, QA analyst, or similar role with a strong analytical and operational bent (internships, research assistantships, and time enrolled in a degree program do not count toward this minimum)
Experience with SLA/SLO tracking or service-level reporting in a SaaS or tech operations context
Strong SQL and data querying skills. Comfortable working in BigQuery or equivalent cloud warehouse
Experience building and maintaining dashboards in BI tools (Looker preferred)
Exceptionally organized, able to manage multiple workstreams, track open issues across teams, and keep documentation current without prompting
High attention to detail: you notice when numbers don't add up, when a trend breaks pattern, or when a process step was skipped
Clear communicator across technical and non-technical audiences; able to translate data findings into crisp operational recommendations.

Benefits

Comp & perks

The total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits.
Simbe's approach emphasizes total rewards - base pay, equity, incentives, and benefits - rather than viewing compensation as cash alone. We believe the full package, including ownership through equity and well-being support, is what drives engagement, retention, and alignment with our mission.