Sila Services

Recruitment

• Manage the full recruitment lifecycle from sourcing through offer acceptance.
• Recruit for HVAC Technicians, Plumbers, Electricians, Drain Technicians, Installers, CSRs, Dispatchers, and other field positions.
• Build strong pipelines of passive and active candidates through LinkedIn, Indeed, referrals, networking, trade schools, apprenticeship programs, and community partnerships.
• Partner closely with General Managers and hiring leaders to understand hiring needs and move candidates through the process quickly.
• Conduct phone interviews and evaluate candidates for technical skills, licensing, certifications, and cultural fit.
• Promote each local brand's unique culture, career opportunities, and employee value proposition.
• Maintain accurate candidate records and hiring activity within Lever ATS.
• Monitor recruiting metrics, pipeline health, and market trends while providing hiring managers with regular updates.
• Deliver an outstanding candidate experience from first contact through offer acceptance.
• Travel occasionally to branch locations throughout the New England region.

Recruiter

Account Executive

• Meet with homeowners to evaluate heating, cooling, and indoor comfort needs.
• Perform in-home assessments and recommend HVAC replacement solutions tailored to each customer's home and budget.
• Present system options, financing programs, warranties, maintenance agreements, and available promotions.
• Build trust through honest recommendations and exceptional customer service.
• Prepare accurate estimates and proposals using company software.
• Follow up with customers throughout the sales process to ensure an outstanding experience.
• Collaborate with installation teams to ensure a smooth transition from sale to installation.
• Maintain accurate customer records and sales activity within the CRM.
• Consistently achieve individual sales goals while maintaining high customer satisfaction.
• Stay current on product knowledge, manufacturer offerings, industry trends, and company promotions.

HVAC Outside Sales Representative

Technician

• Experience operating CCTV/sewer-inspection camera systems: setting up the camera, launching from manholes, positioning, controlling lighting, capturing video.
• Knowledge of wastewater collection systems, manholes, sewer mains, laterals, and how condition issues appear on video (e.g., cracks, root intrusion, infiltration, blockages).
• Ability to interact with other teams (maintenance/repair crews, engineers, customers/community) and provide feedback on inspection results or required remediation.
• Ability to write clear inspection reports, document findings (video logs, photographs, condition codes).
• Knowledge of safety protocols: traffic control when working on street or in roadways, personal protective equipment (PPE), OSHA or equivalent; perhaps confined-space training/certification.

Sewer Technician

• Maintain and expand a pipeline of leads for HVAC products
• Collaborate with service, install, dispatch, and finance to optimize sales processes
• Achieve and exceed sales targets by utilizing provided warm leads and managing customer interactions
• Implement strategies for performance improvement in sales and team dynamics
• Conduct training and real-time coaching for team members
• Analyze performance metrics to drive future sales strategies and adjustments

Sales

• Build and lead a high-performing sales team across two branch locations
• Develop and implement a shared sales strategy and playbook
• Scale the company's reputation in residential heating, cooling, and electrical solutions across two locations
• Collaborate with local teams to drive sales performance

Recruiter

HVAC Outside Sales Representative

Sewer Technician

HVAC Outside Sales Representative

Multi-Site Sales Manager