Sila Services

Manager

• Manage the daily operations of a 24/7 plumbing department.
• 70% in-office / 30% out in the field.
• Oversee scheduling to ensure efficient technician dispatching.
• Use Service Titan or similar software for workflow, monitoring, and reporting.
• Hire, train, and develop plumbing technicians and support staff.
• Create and implement training programs for technical and customer service skill development.
• Set team goals and conduct performance evaluations, including KPI and gross profit reviews.
• Promote a positive, productive, and safety-focused work environment.
• Ensure excellent customer service across the department.
• Resolve escalated customer issues and provide timely follow-up.
• Oversee service calls, job progress, and customer satisfaction metrics.
• Build, create, and sell plumbing service estimates.
• Support office staff and technicians in upselling, quoting, and delivering solutions.
• Monitor departmental profitability and identify opportunities for growth.
• Review service reports, job notes, and technician documentation.
• Manage department reviews and maintain compliance with company policies.
• Collaborate with leadership on operational improvements and financial goals.

Plumbing Manager

• Create and drive revenue through the plumbing department.
• Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
• Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, installs, and project management.
• Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
• Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
• Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
• Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
• Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
• Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
• Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
• Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Account Executive

• Experience operating CCTV/sewer-inspection camera systems: setting up the camera, launching from manholes, positioning, controlling lighting, capturing video.
• Knowledge of wastewater collection systems, manholes, sewer mains, laterals, and how condition issues appear on video (e.g., cracks, root intrusion, infiltration, blockages).
• Ability to interact with other teams (maintenance/repair crews, engineers, customers/community) and provide feedback on inspection results or required remediation.
• Ability to write clear inspection reports, document findings (video logs, photographs, condition codes).
• Knowledge of safety protocols: traffic control when working on street or in roadways, personal protective equipment (PPE), OSHA or equivalent; perhaps confined-space training/certification.

Plumbing Manager

Plumbing Manager

Sewer Sales Representative