Performance Analyst
The Hartford
SQLTableau
Senior VoC Analyst
Signet Jewelers
full-time
Posted on:
Location Type: Hybrid
Location: Akron • Ohio, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $60,500 - $85,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Partner across analytics functions (Marketing, Consumer, Omnichannel) and business stakeholders to enrich VOC data with broader insights.
- Build a holistic view of the customer journey, identifying pain points, motivations, and behaviors across all touchpoints.
- Analyze sentiment and feedback to uncover trends and opportunities for root cause analysis.
- Quantify impact, prioritize insights, and translate findings into business recommendations.
- Create compelling visualizations and clear narratives to influence decision-making at all levels.
- Contribute to evolving the VOC platform roadmap to ensure data quality and strategic alignment.
- Manage back-end support of Medallia data sources using SQL to clean, join, and enrich data.
- Use Tableau Prep (and potentially Alteryx) to structure and prepare data pipelines.
- Automate survey data outputs into Tableau for reporting and enterprise-wide analysis.
Requirements
- Bachelor’s degree
- 2+ years of experience in Voice of the Customer analytics, customer insights, or digital/enterprise analytics
- 2+ years of experience with Medallia and 1+ year(s) with SQL
- Proficiency in Tableau (including Tableau Prep) and Excel for visualization and reporting
- Strong analytical skills with the ability to identify patterns and connections in data
- Ability to understand and interpret databases and back-end data systems
- Strong presentation and storytelling skills, both written and verbal
- Passion for amplifying the voice of the customer to drive strategy
Benefits
- Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
- 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
- Generous Time Off – Recharge with a robust PTO package, plus company holidays.
- Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
- Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
- Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLTableauTableau PrepAlteryxdata analysisdata visualizationdata cleaningdata enrichmentcustomer journey analysisroot cause analysis
Soft skills
analytical skillspresentation skillsstorytelling skillscommunication skillscollaborationstrategic thinkingproblem-solvinginfluencingattention to detailcustomer-centric mindset
Certifications
Bachelor's degree
