Signals

Customer Success Manager

• Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities.
• Build and execute client plans, monitor progress, and address risks proactively.
• Contribute to commercial targets through renewals, upsells, and identification of new growth opportunities.
• Partner with Client Services, Sales, Implementation, and Product to deliver a smooth onboarding experience and consistent customer lifecycle.
• Ensure customer configurations and workflows are aligned with Signal AI best practices and capabilities.
• Deliver ongoing value through regular engagement, insights, and advisory.
• Prioritize accounts based on risk, opportunity, and strategic importance, and execute renewal and expansion motions accordingly.
• Track and interpret adoption trends to guide customer conversations.
• Share industry knowledge and best practices internally to strengthen cross-functional understanding.
• Anticipate customer needs and collaborate closely with Customer Support to resolve challenges quickly.
• Contribute to Customer Success team goals and overall company growth initiatives.

Senior Customer Success Manager

Account Manager

• Oversee the full commercial relationship with enterprise accounts worth ~£3M to £5M, driving strategic growth initiatives, multi-year partnerships, and executive alignment.
• Anticipate Client requirements by gaining an in-depth understanding of their industry and business challenges and demonstrating the impact that Signal AI is making on the Client’s business outcomes.
• Serve as a trusted business advisor, providing data-driven insights, industry expertise, and strategic recommendations that help clients maximize the value of Signal AI’s platform.
• Engage and influence C-suite executives and senior decision-makers, positioning Signal AI as a mission-critical, strategic partner in their digital transformation and intelligence strategies.
• Stay ahead of industry trends, competitive dynamics, and AI-driven market shifts to provide clients with forward-thinking insights that strengthen Signal AI’s positioning as an industry leader.
• Develop and execute a comprehensive account retention strategy in collaboration with Customer Success, Client Services, and the broader Impact Team to drive long-term client engagement and growth.
• Develop a deep understanding of the stakeholder landscape and strategic priorities within clients, identifying opportunities to strengthen and expand relationships across all levels
• Develop and execute a holistic growth strategy for enterprise accounts, identifying new business opportunities, expanding account penetration, and driving complex, high-value deals that align with client business objectives.
• Manage stakeholder expectations internally and externally, taking in a variety of opinions and synthesising the key outcomes for success
• Foster clear, effective communication across internal and external stakeholders, ensuring alignment and transparency in managing complex, evolving accounts.
• Act as a senior Account Manager within the commercial organization, mentoring cross-functional teams and shaping best practices for enterprise account growth, retention, and consultative selling.

Enterprise Account Manager

Implementation Specialist

• Oversee the full lifecycle of enterprise implementation projects, managing everything from contracting and discovery to solution delivery and handover to Success and Support teams.
• Develop detailed project plans, monitor progress, and address risks proactively to ensure on-time, within-budget delivery.
• Build strong relationships as the primary client contact during implementation.
• Facilitate discovery workshops to gather requirements and align on goals.
• Present tailored solutions, showcasing their alignment with client objectives and technical requirements.
• Collaborate with Product and Engineering teams to design bespoke, scalable solutions for complex challenges, including multi-product and new use-case scenarios.
• Ensure all deliverables meet technical and business requirements while adhering to best practices.
• Act as a key liaison between Commercial teams (Sales and Success) and Product & Technology (P&T) teams, driving alignment and seamless execution.
• Lead internal scoping sessions, clearly communicating project goals, requirements, and timelines.
• Contribute to cross-functional initiatives aimed at improving delivery frameworks and tools.
• Identify and implement opportunities to enhance operational efficiency through process improvements and technology.
• Lead internal initiatives to drive innovation and best practices.
• Mentor Implementation Engineers, Solution Architects, and other team members, with opportunities to take on direct management responsibilities.

Enterprise Implementation Manager

Account Executive

• Lead, own, hunt, develop and close global deals across Enterprise clients.
• Use multi-channel prospecting, including cold calling, emailing and social selling.
• Work collaboratively with our Sales and Customer Success representatives across the UK and HK to secure new logos and expand current accounts.
• Display thorough knowledge of the market, the solutions/services that Signal can provide, and of our competitors.
• Lead opportunities for new logos and current clients

Enterprise Account Executive

Technical Account Manager

• Responsible for maximum value from the Signal Services through communication and relationship management
• Proactive engagement, monitoring usage, and providing ongoing engagement activities

Technical Relationship Manager

• Partner with Sales to understand prospects’ goals, challenges, and technical landscape and deliver client-specific product demonstrations.
• Translate requirements into tailored configurations across Signal AI’s WebApp, API, and advanced analytics products.
• Contribute to RFP and RFI responses and provide technical expertise during the sales cycle.
• Take ownership of technical design and configuration of new client solutions during onboarding, including multi-workspace and multi-product deployments.
• Develop creative and scalable solutions to unique client use cases and configure/optimise the platform to align with client objectives.
• Deliver engaging training to ensure clients can confidently use the solution and build trusted relationships.
• Collaborate with Support, Product, AI Training and Data Ingestion teams to troubleshoot issues and advocate for client needs.

Associate Implementation Engineer

Full-stack Engineer

• Contribute to features from conception to production, ensuring quality, reliability, and performance
• Write clean, readable, and maintainable code
• Build robust observability through logging, tracing, and metrics for rapid issue diagnosis
• Break down complex problems into manageable tasks
• Work on services that process millions of documents daily across hundreds of markets and languages
• Design and implement performant, secure, developer-friendly APIs
• Optimise database queries and data models for large volumes of real-time data
• Apply distributed systems principles to build resilient, scalable solutions
• Collaborate with cross-functional teams to deliver customer value and participate in team ceremonies
• Pair program with team members to share knowledge and contribute to culture of continuous improvement
• Stay current with and integrate AI-assisted development tools while balancing critical thinking