Signals

Analyst

• Deck Creation: Help create pitch decks and sales enablement materials. You will transform raw ideas into polished, client-ready presentations.
• Asset Library Management: Organize and maintain a centralized library of reusable pitch templates, case study slides, and proposal blocks.
• Standardization: Ensure the team stops "reinventing the wheel" for every proposal by keeping master assets up-to-date and easily accessible.
• Insight Translation: Collaborate with the Strategic Solutions Team to extract complex insights and repurpose them into digestible marketing materials (e.g., newsletters, blog posts, social bites).
• Knowledge Transfer: Act as the "signal in the noise," ensuring that internal strategic wins are communicated outward to the market.
• Generate Account-Based Intelligence (ABI): Conduct deep-dive research on high-value leads to fuel personalized sales outreach.
• "Prospect Cheat Sheets": Before kickoff calls, prepare one-page summaries for sales reps identifying key stakeholders, recent company news, and potential pain points.
• Gather specific industry or company data to support custom pitch narratives.
• Performance Tracking: Monitor the volume of incoming pitch requests and track their ultimate outcomes (win/loss/stalled).
• Operational Support: Work closely with the strategic solution and marketing team on operational workflows to ensure data integrity.
• Assist in the production of regular commercial and pipeline reports to help the team double down on successful strategies.

Junior Commercial Analyst

Full-stack Engineer

• Work in a highly collaborative environment with pair programming
• Maintain and evolve an existing web-based product
• Implement and maintain infrastructure using Terraform and AWS
• Build and operate services handling large data volumes
• Collaborate on product delivery and communication with teams
• Provide coaching to less experienced engineers

Software Engineer, Reputation

• Delivering Impact Through Quality Software
• Contributing towards features, while guiding them from conception to production
• Writing clean, readable, and maintainable code
• Building robust observability into solutions through comprehensive logging, tracing, and metrics
• Working with services that process millions of documents daily
• Designing and implementing performant, secure APIs
• Optimising database queries and data models
• Understanding distributed systems principles to build resilient, scalable solutions
• Collaborating closely with cross-functional teams
• Maintaining a product engineering mindset and discussing tradeoffs
• Participating actively in team ceremonies

Software Engineer – Backend, Mid

Implementation Specialist

• Work with clients from initial conversations to go-live, ensuring platform configuration delivers measurable value
• Take ownership of technical design and configuration of new client solutions during onboarding
• Configure and optimise the platform for client objectives, including multi-workspace deployments
• Deliver training to ensure clients can use the solution confidently
• Build relationships with clients for a positive onboarding experience

Implementation Engineer

Client Services Representative

• Responding to client inbound requests in a timely and concise manner as so to eliminate the likelihood of repeat issues:
• Offering technical support via a variety of inbound channels (chat, email, phone), which may include, but is not limited to:
• Assisting with login queries
• Email delivery investigations
• News article, publication and content investigations/analysis
• Investigating platform issues and potential bugs
• Analysing data sets
• Build strong relationships with key clients, providing exceptional technical support and guidance.
• Deliver and design engaging product training and onboard new clients.
• Proactively identify and resolve client issues.
• Manage complex client projects, collaborating effectively with internal teams (Sales, Customer Success, Implementation).
• Contribute to the development and improvement of client service processes.
• Advocate for client needs, influencing product roadmap development.
• Ability to understand overarching business goals and KPIs, ensuring adherence to processes and adapt to changing needs as they arise.
• Own and maintain our client-facing Help Centre, ensuring content is relevant and up-to-date.
• Mentor and coach junior team members.

Junior Commercial Analyst

Software Engineer, Reputation

Software Engineer – Backend, Mid

Implementation Engineer

Client Services Executive – Late Shift