Siena AI

Product Manager

• Own agent outcomes for strategic accounts end-to-end.
• Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix
• Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute
• Turn deployment insights into platform capabilities that help every customer, not just the one you learned from
• Build new agent capabilities that work seamlessly across platforms
• Design evaluation systems that make our agents continuously smarter. QA suites, automated testing, performance monitoring
• Run full launch cycles from internal testing to GA, including customer enablement
• Demo your own products and co-sell alongside sales. You'll be known by name in our customer Slack communities

Product Manager, AI Agent Deployment

Business Development Rep

• Build pipeline: Identify and prospect into target e-commerce accounts. Goal is to generate qualified meetings that turn into six and seven figure deals.
• Multi-channel outreach: Email, LinkedIn, phone, events, creative touches - whatever it takes to break into accounts.
• Research accounts: Understand the company, their tech stack, their challenges, their buyers before you reach out.
• Navigate organizations: Figure out who the real buyers are (it's not always obvious in ecommerce companies), build champion relationships, get to the right stakeholders.
• Qualify hard: We don't want junk meetings. You need to understand if this is a real opportunity before passing to AEs.
• Use AI: Leverage Claude, Chatgpt, Perplexity, Gemini for account research, message personalization, and scaling your outreach. You should be using AI to 10x your productivity.
• Collaborate with AEs: Work closely with the AE team to understand what good opportunities look like, get feedback on quality, iterate on messaging.
• Own your numbers: Track everything - activities, meetings booked, meetings held, pipeline created, conversion rates. You should know your metrics cold.

Enterprise BDR

Technical Account Manager

• Partner with CX leaders on AI-first strategy
• Work with VPs of CX, Directors of Customer Support, and Operations Leaders to design their AI transformation roadmap
• Diagnose what's blocking progress (technical limitations, operational gaps, stakeholder alignment) and design solutions
• Challenge assumptions about existing processes—help leaders reimagine workflows for an AI-first world, not just automate broken ones
• Balance quick wins with strategic long-term initiatives that fundamentally transform how their teams operate
• Own relationships with key accounts where ongoing strategic partnership drives the most value
• Triage technical issues and keep support and engineering teams accountable for resolution
• Lead Automation Workshops where you collaboratively design and build automations with customer teams
• Deliver engaging AI Manager Training sessions (virtual and in-person) that build customer confidence and product fluency
• Conduct automation audits on live customer environments to identify optimization opportunities and expansion potential
• Perform systematic QA on automations, reviewing conversation data to verify performance and identify improvements
• Jump into accounts you don't know well to solve specific focus areas—a new channel launch, a stalled automation program, a critical optimization need
• Identify high-value automation opportunities based on deep understanding of CX operations and business impact
• Think several steps ahead: understand customer goals, diagnose blockers, prioritize by business impact
• Own measurable outcomes (CSAT improvement, cost reduction, automation rate growth) not just task completion.
• Be proactive: spot issues before customers do, identify expansion opportunities, keep accounts healthy
• Balance being consultative and strategic with being hands-on and tactical depending on what the customer needs
• Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value.

Product Marketing

• Own end-to-end product launches—external market releases and internal team education—with full positioning, enablement, and amplification.
• Manage complete customer success story lifecycle from identification through interviews, content creation, legal approvals, and distribution.
• Build and run Siena Academy, creating curriculum that drives customer adoption and product value.
• Create competitive intelligence system including battlecards, takedown decks, and positioning frameworks that help sales win.
• Develop ROI calculators and business case materials that articulate value differentiation.
• Build visual asset library with case studies, one-pagers, before/after comparisons, and templates sales can use immediately.
• Establish tight feedback loops with sales, CS, and product to understand which assets drive pipeline and close deals.
• Track marketing asset usage, pipeline impact, win rates, and revenue attribution to optimize what's working.

Product Manager, AI Agent Deployment

Enterprise BDR

Technical Account Manager

Product Marketing Manager