Siena AI

Account Executive

• Own the full sales cycle from prospecting to close, targeting enterprise accounts.
• Build and maintain strong relationships with senior decision-makers in CX, digital transformation, and operations.
• Develop strategic outbound motions to break into top accounts and expand Siena’s footprint.
• Manage complex, multi-stakeholder sales cycles with a consultative and value-driven approach.
• Work closely with marketing, sales development, and solutions engineering to refine our go-to-market strategy.
• Drive adoption of Siena’s AI solutions by aligning our capabilities with customer pain points and business outcomes.
• Consistently exceed quota and revenue targets, contributing to Siena’s high-growth trajectory.
• Leverage AI tools to scale prospecting, research, and deal preparation.
• Build and maintain custom AI workflows for account intelligence, objection handling, and competitive analysis.

Customer Success Manager

• Own a portfolio of accounts from post-onboarding through long-term success
• Translate customer goals into concrete success plans tied to operational and CX metrics
• Diagnose performance issues and lead improvement plans with clear owners and timelines
• Hold customers and internal teams accountable when progress stalls
• Track and communicate impact clearly using data, not anecdotes
• Master all product features, common use cases, and understand our integration capabilities
• Explain technical concepts clearly to non-technical stakeholders
• Understand complex automations and provide best practice recommendations
• Consistently demonstrate new features to clients and tailor product updates based on specific needs
• Understand the cost, headcount, and revenue implications of CX decisions
• Engage confidently with senior stakeholders including CX leaders and executives
• Identify expansion opportunities rooted in demonstrated value
• Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or revenue impact
• Navigate procurement, pricing conversations, and contract tradeoffs with confidence
• Turn vague customer problems into clear problem statements and execution plans. May include partnering with other teams including sales, services or product to achieve client outcomes
• Bring structured, well-scoped customer feedback back to the product and engineering teams
• Participate in cross-functional projects and develop strong internal partnerships
• Mentor team members and influence others' professional growth
• Lead training sessions with key stakeholders
• Create customer-facing content, training materials, and improve existing documentation
• Design and facilitate strategy sessions, workshops, updates, and webinars showcasing advanced use cases
• Engage actively in our private Slack community as a thought leader and trusted resource