Siena AI

Growth Marketing

• You will own how Siena grows. New customers, existing customers, and everything between them.
• Demand creation, product launches, brand, content, expansion, retention as a marketing motion. The full surface area of how the world finds Siena and how Siena keeps the customers it earns.
• You work directly with both founders. You build the function. You build the team.
• New customer acquisition. Demand creation across every channel that works. Brand, content, social, events, paid, partnerships. The pipeline that fuels Series A and beyond.
• Existing customer growth. Expansion, adoption, retention as a marketing problem. Customer marketing, co-marketing, references, community.
• Product launches end to end. Every release becomes a market moment. Positioning, messaging, distribution, the works.
• Category leadership. Siena is creating the category of CX operating system for brands. You own how that category gets defined and adopted.
• Brand and momentum. The campaigns, content, and presence that make Siena the first name in CX AI.
• The growth system. You build the AI agents and workflows that let one person move like ten. You orchestrate. Your taste is the final filter.

Head of Growth

Community Manager

• Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing.
• Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes.
• Build the customer onboarding path. From signed contract to first value, repeatable across every segment.
• Onboard every new hire. They ramp through your program, and they're productive faster because of it.
• Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it.
• Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena.
• Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other.
• Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI.
• Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals.
• Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.

Head of Education – Community

Technical Account Manager

• Own technical account health: diagnose automation performance issues, configure improvements, and drive resolution rates without always pulling in engineering
• Be the primary point of contact for your accounts - customers know you by name and trust that you'll bring them clarity.
• Run regular business reviews with customer stakeholders - bring data, tell the story, and drive clear next steps
• Partner with the deployment team during onboarding to ensure the handoff is clean and the account is set up to succeed
• Translate what you hear from customers into structured product feedback the team can act on

Technical Account Manager – AI Agent Deployment

DevOps Engineer

• Embed with strategic accounts as the technical member of the deployment pod - alongside a Deployment Manager and/or Forward Deployed PM
• Diagnose and resolve technical blockers: integration failures, Zendesk configuration issues, automation logic gaps, data sync problems
• Build account-specific automations and integrations that aren't yet supported out of the box
• Own the technical setup of new accounts during onboarding - integrations live, data flowing, first automations configured
• Surface patterns across accounts to the engineering and product teams: recurring technical issues that should become platform features rather than one-off fixes
• Contribute to shared technical documentation and deployment playbooks that reduce ramp time for every future account
• Participate in technical scoping during late-stage sales - help the team understand what's realistic before contracts are signed

Senior Deployment Engineer, AI Agents

Product Manager

• Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
• Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
• Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
• Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
• Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
• Design evaluation systems: QA suites, automated testing, performance monitoring
• Run full launch cycles from internal testing to GA, including customer enablement
• Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

Forward Deployed Product Manager

Artificial Intelligence

• Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter.
• Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp.
• Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix.
• Keep every account you touch moving: daily updates, proactive escalations, clear documentation of progress and blockers.
• Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard.
• Shadow and support senior team members for the first 30 days, then take the lead on accounts.
• Feed operational patterns back to the product team: you see problems across accounts before anyone else does.

Head of Growth

Head of Education – Community

Technical Account Manager – AI Agent Deployment

Senior Deployment Engineer, AI Agents

Forward Deployed Product Manager

Deployment Manager, AI Agents