Deployment Manager, AI Agents

Siena AI

Deployment Manager for AI Agents managing complex deployments and ensuring customer success outcomes. Collaborating with global teams to drive automation performance and address operational patterns.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience Operations with a strong focus on helpdesk fluency, project management, and proactive data analysis. Capable of managing stakeholder relationships and driving operational improvements through effective communication and collaboration.

Highest-signal resume keywords

Customer Experience OperationsHelpdesk FluencyProject ManagementProactive Data AnalysisAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Helpdesk ConfigurationTicket Routing LogicAutomation HealthEscalation FlowsSaaS BackgroundE-commerce Background

Soft Skills

Clear Communication Under PressureStakeholder AlignmentProactive Escalation Management

Tools & Technologies

ZendeskGorgiasAI Tools

Industry Keywords

Customer ExperienceSupport OperationsImplementationCX Agency Work

About the role

Key responsibilities & impact

Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter
Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp
Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix
Keep every account you touch moving: daily updates, proactive escalations, clear documentation of progress and blockers
Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard
Shadow and support senior team members for the first 30 days, then take the lead on accounts
Feed operational patterns back to the product team: you see problems across accounts before anyone else does

Requirements

What you’ll need

5+ years in customer experience operations, support ops, implementation, or CX agency work - deep helpdesk fluency (Zendesk, Gorgias, or similar) is a strong plus
You understand how support operations actually work: ticket lifecycle, routing logic, automation health, escalation flows. This is the context that takes years to build and that we can't afford to teach from scratch
A natural project manager - you break complex problems into simple plans, keep multiple workstreams on track, and keep every stakeholder aligned without burning out
SaaS or e-commerce background is a bonus; CX operations depth is the primary signal
You communicate clearly under pressure: written updates, verbal briefings, Slack threads - you make the status of every account visible without anyone having to ask
You're proactive with data: you watch automation rate, deflection, and escalation patterns, catch the dip before the customer flags it, and bring evidence when something needs attention - not gut feel.
AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
You co-lead - you're not here to own everything solo, you're here to share the load with a team and make the whole function stronger

Benefits

Comp & perks

Great salary plus equity or stock grants.
Learning budget.
AI-fluency by default.