Senior Technical Implementation Specialist

Shipium

full-time

Posted on: 9/9/2025

Location: Arizona, California, Colorado • 🇺🇸 United States

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💰 $115,000 - $135,000 per year

Senior

About the role

Own end-to-end customer implementation, ensuring projects are delivered on time and exceed expectations
Conduct kick-off calls, technical deep dives, weekly status meetings, training sessions, and post-implementation hyper-care
Configure the Shipium platform for customer needs and oversee API integrations
Advise customers on technical best practices and solve technical challenges
Partner with cross-functional teams (Engineering, Product, and Customer Success) to ensure seamless hand-off and issue resolution
Define and document tailored implementation processes and maintain clear communication with stakeholders
Mentor and support junior team members, sharing knowledge and participating in team development
Demonstrate the product and build lasting customer relationships

Bachelor’s degree or 4+ years of experience in SaaS, software delivery, or supply chain/logistics technology implementation
Proven success in technical implementations and project management
Experience with API integrations
Familiarity with systems like Postman, WMS, OMS, TMS, or multi-carrier shipping platforms
Proficient in tools such as JIRA, Confluence, and project management systems
Strong problem-solving skills and ability to break down complex challenges into actionable steps
Excellent communication skills, both written and verbal, with a professional, tactful approach
Strong teamwork and collaboration, with ability to balance individual and group responsibilities
Adaptability to manage competing priorities and thrive in a dynamic environment
Demonstrated technical expertise with the ability to train others
Must be authorized to work in the United States (Shipium participates in e-verify)
Employer does not provide sponsorship